SAFEQ incident

Degraded print and scan performance — US region

Notice Resolved

SAFEQ experienced a notice incident on August 17, 2026 affecting Embedded [US] (HP) and US Data Center (Printing) and 1 more component, lasting 19h 17m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2026, 04:09 PM UTC
Resolved
Aug 18, 2026, 11:27 AM UTC
Duration
19h 17m
Detected by Pingoru
Aug 17, 2026, 04:09 PM UTC

Affected components

Embedded [US] (HP)US Data Center (Printing)Embedded [US] (Konica Minolta)US Data Center (Scanning)Embedded [US] (Ricoh)US Data Center (Authentication)Embedded [US] (Xerox)US Data Center (Web Portal)US Data Center (Mobile)Embedded [US] (Sharp)

Update timeline

  1. investigating Aug 17, 2026, 04:09 PM UTC

    We are experiencing degradged print and scan performance, currently investigating this incident.

  2. identified Aug 17, 2026, 04:24 PM UTC

    We have implemented a fix for this incident.

  3. monitoring Aug 17, 2026, 04:48 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Aug 18, 2026, 11:27 AM UTC

    This incident has been resolved.