SAFEQ incident

Degraded print and scan performance — AU Data Center

Major Resolved

SAFEQ experienced a major incident on July 8, 2026 affecting Embedded [AU] (HP) and AU Data Center (Printing) and 1 more component, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Jul 08, 2026, 12:45 AM UTC
Resolved
Jul 08, 2026, 02:00 AM UTC
Duration
1h 14m
Detected by Pingoru
Jul 08, 2026, 12:45 AM UTC

Affected components

Embedded [AU] (HP)AU Data Center (Printing)Embedded [AU] (Konica Minolta)AU Data Center (Scanning)Embedded [AU] (Ricoh)AU Data Center (Authentication)AU Data Center (Web Portal)Embedded [AU] (Xerox)AU Data Center (Mobile)Embedded [AU] (Sharp)

Update timeline

  1. identified Jul 08, 2026, 12:45 AM UTC

    We are experiencing degraded performance affecting print and scan services in the Sydney region. Some users may notice slow or delayed print and scan jobs. We have identified the cause as resource exhaustion on backend infrastructure and are performing remediation, including service restarts on affected nodes. Users will experience brief interruptions while this completes.

  2. identified Jul 08, 2026, 01:34 AM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Jul 08, 2026, 01:42 AM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jul 08, 2026, 02:00 AM UTC

    This incident has been resolved.