SAFEQ incident

OTC data centre scan to email degraded

Minor Resolved

SAFEQ experienced a minor incident on June 27, 2026 affecting DE Data Center (Scanning), lasting 5h 12m. The incident has been resolved; the full update timeline is below.

Started
Jun 27, 2026, 11:19 AM UTC
Resolved
Jun 27, 2026, 04:32 PM UTC
Duration
5h 12m
Detected by Pingoru
Jun 27, 2026, 11:19 AM UTC

Affected components

DE Data Center (Scanning)

Update timeline

  1. investigating Jun 27, 2026, 11:19 AM UTC

    We are currently investigating issues with SMTP in our OTC datacentre

  2. identified Jun 27, 2026, 12:18 PM UTC

    We have identified the issue is with the Opentelekom Cloud SMTP service. We are waiting for a response from support. As a workaround you can still download your scan jobs from the web UI.

  3. monitoring Jun 27, 2026, 12:55 PM UTC

    SMTP service appears to be restored, our monitoring probes are now successful for the past 30 mins. We will continue to monitor the situation

  4. resolved Jun 27, 2026, 04:32 PM UTC

    This incident has been resolved.