SAFEQ incident

Incident - [DE] Datacenter: SMTP service is degraded

Minor Resolved

SAFEQ experienced a minor incident on July 14, 2026 affecting DE Data Center (Scanning), lasting 2d 2h. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2026, 09:00 AM UTC
Resolved
Jul 16, 2026, 11:37 AM UTC
Duration
2d 2h
Detected by Pingoru
Jul 14, 2026, 09:00 AM UTC

Affected components

DE Data Center (Scanning)

Update timeline

  1. investigating Jul 14, 2026, 09:00 AM UTC

    We're investigating alerts indicating possible degradation of the SMTP server in DE. This may affect Scan to Email and email notifications. We will keep you informed as soon as we know more. Updates will follow on this channel.

  2. monitoring Jul 14, 2026, 09:56 AM UTC

    We have implemented a fix for this issue, and are monitoring. We will update further on this channel.

  3. resolved Jul 16, 2026, 11:37 AM UTC

    This incident has been resolved.