Riege Software Outage History
Riege Software is up right nowPingoru has recorded 100 incidents for Riege Software: 92 in the last 12 months and 22 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 342 of 720 (47%) |
| May 2026 | 8 | 217 of 744 (29%) |
| June 2026 | 25 | 129 of 720 (18%) |
| July 2026 | 6 | 17 of 744 (2%) |
| August 2026 | 4 | 154 of 744 (21%) |
| September 2026 | 13 | 34 of 720 (5%) |
| October 2026 | 5 | 390 of 590 (66%) |
Incidents, newest first
Major May 20, 2026 NL Customs - DMS Digital file / DMS Digitaal dossier 3d 🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>)
Started May 20, 2026, 07:42 AM UTC· resolved May 23, 2026, 08:04 AM UTC
- investigating May 20, 2026, 07:42 AM UTC
EN Currently, messages with attachments for DMS declarations (sent via the “Present documents” option) do not seem to be reaching Dutch Customs. We are working closely with Dutch Customs to solve this issue as soon as possible. NL Op dit moment lijken berichten met bijlagen voor DMS-aangiftes (verstuurd via de optie “Opsturen bescheiden”) de Douane niet te bereiken. We werken samen met de Douane om dit probleem zo snel mogelijk op te lossen.
- investigating May 20, 2026, 08:27 AM UTC
EN: If your declaration requires urgent handling, please contact: Douane Aangifte Behandeling Phone: 0800-0143, option 1 NL: Indien uw aangifte directe behandeling vereist, kunt u contact opnemen met: Douane Aangifte Behandeling Telefoon: 0800-0143, optie 1
- monitoring May 20, 2026, 02:41 PM UTC
EN All messages from today have been retriggered, and we are currently checking with Dutch Customs whether they have received them. NL Alle berichten van vandaag zijn opnieuw verzonden en we controleren momenteel bij de Nederlandse douane of zij deze hebben ontvangen.
- identified May 20, 2026, 06:55 PM UTC
EN We are still experiencing issues with the acceptance of the "DMS Present Documents" messages by Dutch Customs. We are currently working on a solution to resolve this issue. If your declaration requires urgent handling, please contact: Douane Aangifte Behandeling Phone: 0800-0143, option 1 NL We ondervinden nog steeds problemen met de acceptatie van de "DMS Opsturen bescheiden" door de Nederlandse douane. We werken momenteel aan een oplossing voor dit probleem. Indien uw aangifte directe behandeling vereist, kunt u contact opnemen met: Douane Aangifte Behandeling Telefoon: 0800-0143, optie 1
- monitoring May 22, 2026, 06:19 AM UTC
EN Issue Resolved – Action Required A solution has been implemented and the issue has been resolved. We are continuing to monitor the platform to ensure everything remains stable. Action required: If your document messages were affected by this issue, please resend those document messages to Customs via Scope. Once Customs has successfully received the document message, a DMSNLRCV message will be returned as confirmation of receipt. NL Probleem opgelost – Actie vereist Er is een oplossing geïmplementeerd en het probleem is verholpen. We blijven het platform monitoren om de stabiliteit en correcte werking te waarborgen. Actie vereist: Als uw documentberichten door dit probleem zijn geraakt, verzoeken wij u deze documentberichten opnieuw via Scope naar de Douane te versturen. Zodra het documentbericht succesvol door de Douane is ontvangen, ontvangt u een DMSNLRCV-bericht als bevestiging van ontvangst.
- resolved May 23, 2026, 08:04 AM UTC
This incident has been resolved.
Major May 18, 2026 Passar Sendefehler / PASSAR send error 22h 31m 🇨🇭 Switzerland
Started May 18, 2026, 08:42 AM UTC· resolved May 19, 2026, 07:13 AM UTC
- identified May 18, 2026, 08:42 AM UTC
Aufgrund von Problemen beim BIT sind einige Kunden von PASSAR-Sendefehlern betroffen. In diesen Fällen muss jeder betroffene Kunde einen neuen PASSAR-Token generieren und uns diesen erneut zusenden. https://service.riege.com/de/knowledge/wie-kann-ich-im-eportal-einen-token-aktualisieren Due to issues with BIT, some customers are affected by PASSAR transmission errors. In these cases, each affected customer needs to generate a new PASSAR token and send it to us again. https://service.riege.com/de/knowledge/wie-kann-ich-im-eportal-einen-token-aktualisieren
- resolved May 19, 2026, 07:13 AM UTC
This incident has been resolved.
Minor May 18, 2026 DMS Digital file: Present Documents option not always activated 22h 49m 🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>)
Started May 18, 2026, 07:32 AM UTC· resolved May 19, 2026, 06:21 AM UTC
- monitoring May 18, 2026, 07:32 AM UTC
When a DMS Control message is received without code 10(=document control) the Present Documents option in the DMS declaration does not work. Earlier a DMS Control message with code 10 was received, but somehow NL Customs is now sending code 40(physical control). Workaround is: please report the MRN of the DMS declaration to our helpdesk. We will then adjust the DMS Control message to document control.
- identified May 18, 2026, 07:33 AM UTC
The issue has been identified and a fix is being implemented.
- resolved May 19, 2026, 06:21 AM UTC
This issue is now resolved. The Present Documents option works now as expected.
Major May 8, 2026 Passar: Starke Verzögerungen beim Warenverkehr / Heavy delays in goods transportation 2d 22h 🇨🇭 Switzerland
Started May 08, 2026, 09:30 AM UTC· resolved May 11, 2026, 08:26 AM UTC
- identified May 08, 2026, 09:30 AM UTC
Goods declarations currently cannot be activated either via the domicile procedure or through transport declarations. For further information, please contact the BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html Warenanmeldungen können derzeit weder über das Domizil noch über Transportanmeldungen aktiviert werden. Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
- identified May 08, 2026, 01:50 PM UTC
Significant delays in the movement of goods. The emergency procedure may be applied. Starke Verzögerungen beim Warenverkehr. Das Notfallverfahren kann angewendet werden.
- resolved May 11, 2026, 08:26 AM UTC
This incident has been resolved.
Minor April 18, 2026 Scope email issues 1d 23h E-mail from/to Scope, Printing from Scope
Started Apr 18, 2026, 07:45 AM UTC· resolved Apr 20, 2026, 06:49 AM UTC
- investigating Apr 18, 2026, 07:45 AM UTC
Some customers report email issues with Scope. Email sent from Scope does not arrive. Some customers use email to print documents from Scope. This is affected as well. We are actively investigating the cause of this issue.
- investigating Apr 18, 2026, 07:46 AM UTC
We are continuing to investigate this issue.
- identified Apr 18, 2026, 11:02 AM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 18, 2026, 02:37 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 18, 2026, 06:10 PM UTC
We are continuing to work on a fix for this issue.
- resolved Apr 20, 2026, 06:49 AM UTC
This incident has been resolved.
Minor April 16, 2026 Chartera Output malfunction / Chartera Output Störung 13d 23h 🇨🇭 Switzerland
Started Apr 16, 2026, 08:40 AM UTC· resolved Apr 30, 2026, 08:13 AM UTC
- identified Apr 16, 2026, 08:40 AM UTC
The BAZG has reported an issue with document retrieval. For further information, please contact the BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html Das BAZG hat eine Störung beim Dokumentenbezug gemeldet. Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
- resolved Apr 30, 2026, 08:13 AM UTC
This incident has been resolved.
Minor April 13, 2026 Edec Probleme / Edec problems 6h 10m 🇨🇭 Switzerland
Started Apr 13, 2026, 06:43 AM UTC· resolved Apr 13, 2026, 12:54 PM UTC
- investigating Apr 13, 2026, 06:43 AM UTC
In vereinzelten Fällen kommt es bei Importdeklarationen zu fehlenden Rückmeldungen. Die Übermittlung verbleibt im Status gesendet. In isolated cases, import declarations may not receive a response. In such cases, the transmission remains in “sent” status. https://www.bazg.admin.ch/de/systemverfuegbarkeit
- resolved Apr 13, 2026, 12:54 PM UTC
This incident has been resolved.
Minor March 28, 2026 NL Douane - NCTS vertrek aangiftes 2d 21h 🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>)
Started Mar 28, 2026, 08:58 AM UTC· resolved Mar 31, 2026, 06:21 AM UTC
- investigating Mar 28, 2026, 08:58 AM UTC
If you receive the following error on a Dutch NCTS 5/DVA declaration: "/CC015C/TransitOperation/communicationLanguageAtDepartureCL192" ("nl") You can resolve this by clearing the "Language at Departure" field. Although the current value is "nl - Dutch," leaving this field empty will allow the declaration to be accepted. We are currently investigating this issue further with Dutch Customs.
- investigating Mar 28, 2026, 08:58 AM UTC
We are continuing to investigate this issue.
- identified Mar 30, 2026, 08:18 AM UTC
We have received confirmation from the NHD - https://nh.douane.nl/ - that they found the issue and are working to resolve this.
- resolved Mar 31, 2026, 06:21 AM UTC
Nl Customs confirmed that this issue is solved. See: https://nh.douane.nl/status-berichten/vervoer-ncts-fase-5-is-weer-beschikbaar-48/
- postmortem Apr 01, 2026, 11:08 AM UTC
Issue caused by a fault in NL Customs
Minor March 12, 2026 E-dec performance issues // E-dec Performanceprobleme 2h 47m 🇨🇭 Switzerland
Started Mar 12, 2026, 12:35 PM UTC· resolved Mar 12, 2026, 03:22 PM UTC
- identified Mar 12, 2026, 12:35 PM UTC
BAZG has reported E-dec performance issues For further information, please contact the BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html Das BAZG hat E-dec Performanceprobleme gemeldet Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
- resolved Mar 12, 2026, 03:22 PM UTC
This incident has been resolved.
Major March 10, 2026 Edec performance issues // Edec Performanceprobleme 8h 30m 🇨🇭 Switzerland
Started Mar 10, 2026, 07:09 AM UTC· resolved Mar 10, 2026, 03:39 PM UTC
- monitoring Mar 10, 2026, 07:09 AM UTC
The processing of E-dec is currently significantly slowed down. In urgent cases, the emergency procedure can be used. For further information, please contact the BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html Die Verarbeitung von Edec ist derzeit stark verlangsamt. In dringenden Fällen kann das Notfallverfahren angewendet werden. Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
- monitoring Mar 10, 2026, 07:49 AM UTC
The emergency procedure can be applied. Next update: As soon as the disruption has been resolved. Das Notfallverfahren kann angewendet werden. Nächste Information: Sobald die Störung behoben ist.
- resolved Mar 10, 2026, 03:39 PM UTC
The disruption at e-dec has been resolved. However, processing the queues may still cause delays. Die Störung bei e-dec ist behoben. Das Abarbeiten der Queues kann noch zu Verzögerungen führen.
Minor March 9, 2026 Current problems with creating the VBD // Derzeitige Probleme beim Erstellen der VBD 2h 32m 🇨🇭 Switzerland
Started Mar 09, 2026, 07:17 AM UTC· resolved Mar 09, 2026, 09:49 AM UTC
- identified Mar 09, 2026, 07:17 AM UTC
BAZG has reported problems with creating the VBD. For further information, please contact the BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html Das BAZG hat derzeit Probleme beim Erstellen der VBD. Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
- resolved Mar 09, 2026, 09:49 AM UTC
Das Problem beim erstellen der Dokumente ist behoben. Das Abarbeiten der Queues ist im Gange. The problem with creating documents has been fixed. The queues are currently being processed.
Minor February 24, 2026 In e-dec bestehen derzeit Probleme im Zusammenhang mit dem Ablauf der Interventionszeit / There are currently issues in e-dec related to the expiration of the intervention period. 6h 11m 🇨🇭 Switzerland
Started Feb 24, 2026, 09:30 AM UTC· resolved Feb 24, 2026, 03:41 PM UTC
- investigating Feb 24, 2026, 09:30 AM UTC
In e-dec bestehen derzeit Probleme im Zusammenhang mit dem Ablauf der Interventionszeit. Nach Ablauf der Interventionszeit wird die Sendungsfreigabe (Status 203) nicht automatisch erteilt. Die Interventionsmeldung (Status 202) wird hingegen korrekt übermittelt. Betroffene ZE-Firmen werden gebeten, mit der zuständigen Dienststelle Kontakt aufzunehmen. here are currently issues in e-dec related to the expiration of the intervention period. After the intervention period expires, the release of the consignment (status 203) is not granted automatically. However, the intervention notification (status 202) is transmitted correctly. Affected ZE companies are requested to contact the responsible customs office directly. https://www.bazg.admin.ch/de/systemverfuegbarkeit
- resolved Feb 24, 2026, 03:41 PM UTC
This incident has been resolved.
Minor February 6, 2026 ZOLL PASSAR Ausfuhr & Durchfuhr – reduzierte Performance / Customs PASSAR Export & Transit – Reduced Performance 2d 20h 🇨🇭 Switzerland
Started Feb 06, 2026, 12:48 PM UTC· resolved Feb 09, 2026, 09:21 AM UTC
- investigating Feb 06, 2026, 12:48 PM UTC
Aktuell reduzierte Performance bei PASSAR (Ausfuhr & Durchfuhr) https://www.bazg.admin.ch/de/systemverfuegbarkeit Currently reduced performance affecting PASSAR Export and Transit processes
- identified Feb 06, 2026, 12:59 PM UTC
Zur Zeit können die Ausfuhren und referenzierten Durchfuhren nicht aktiviert werden. In dringenden Fällen kann das Notfallverfahren angewendet werden
- resolved Feb 09, 2026, 09:21 AM UTC
This incident has been resolved.
Minor January 27, 2026 EDEC / Passar – Störung beim Dokumentenbezug ----- EDEC / Passar – Document Retrieval Issues 6h 7m 🇨🇭 Switzerland
Started Jan 27, 2026, 10:20 AM UTC· resolved Jan 27, 2026, 04:27 PM UTC
- investigating Jan 27, 2026, 10:20 AM UTC
Störung beim Dokumentenbezug in PassarEDEC / Passar – Störung beim Dokumentenbezug https://www.bazg.admin.ch/de/systemverfuegbarkeit EDEC / Passar – Document Retrieval Issues
- resolved Jan 27, 2026, 04:27 PM UTC
This incident has been resolved.
Major January 8, 2026 Scope connectivity issues 31m Scope
Started Jan 08, 2026, 12:24 PM UTC· resolved Jan 08, 2026, 12:56 PM UTC
- investigating Jan 08, 2026, 12:24 PM UTC
Some customers report issues with Scope. You may experience problems connecting to/logging into Scope. We are actively investigating the cause of this issue.
- identified Jan 08, 2026, 12:47 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 08, 2026, 12:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 08, 2026, 12:56 PM UTC
This incident has been resolved.
Minor December 15, 2025 Error when opening partner with a Debtor role 2h 53m Scope
Started Dec 15, 2025, 08:13 AM UTC· resolved Dec 15, 2025, 11:06 AM UTC
- identified Dec 15, 2025, 08:13 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Dec 15, 2025, 11:06 AM UTC
Fix has been implemented. Users need to exit Scope and login again for the error to disappear.
Minor December 11, 2025 Document generation in Scope fails 1h 33m Printing from Scope
Started Dec 11, 2025, 08:44 AM UTC· resolved Dec 11, 2025, 10:17 AM UTC
- investigating Dec 11, 2025, 08:44 AM UTC
Currently there are issues in Scope when generating documents. We are currently investigating the issue.
- investigating Dec 11, 2025, 08:48 AM UTC
We are continuing to investigate this issue.
- monitoring Dec 11, 2025, 09:17 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 11, 2025, 10:17 AM UTC
This incident has been resolved.
Notice December 9, 2025 Scope MC14 (only) Delays in job processing 58m Scope, Airline Messaging, 🇩🇪 Germany, EU RA/KC Database and 3 more
Started Dec 09, 2025, 10:58 AM UTC· resolved Dec 09, 2025, 11:57 AM UTC
- investigating Dec 09, 2025, 10:58 AM UTC
Due to high workload, there are currently delays in job processing. We apologise for any inconvenience caused.
- resolved Dec 09, 2025, 11:57 AM UTC
This incident has been resolved.
Minor November 14, 2025 Disruptions in ATLAS communications 12m 🇩🇪 Germany
Started Nov 14, 2025, 11:08 AM UTC· resolved Nov 14, 2025, 11:21 AM UTC
- investigating Nov 14, 2025, 11:08 AM UTC
There are currently delays in the exchange of messages in the ATLAS import IT Procedure with some departments. Master Ticket: INC000007131962.
- resolved Nov 14, 2025, 11:21 AM UTC
This incident has been resolved.
Minor November 10, 2025 E-dec - Probleme mit Antworten Mailservice / E-dec – Issues with the response mail service 21m 🇨🇭 Switzerland
Started Nov 10, 2025, 08:20 AM UTC· resolved Nov 10, 2025, 08:41 AM UTC
- investigating Nov 10, 2025, 08:20 AM UTC
E-dec - Probleme mit Antworten Mailservice https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html E-dec – Issues with the response mail service
- resolved Nov 10, 2025, 08:41 AM UTC
This incident has been resolved.
Notice November 3, 2025 NL Customs exchange rate not automatically updated –
Started Nov 03, 2025, 07:30 AM UTC· resolved Nov 03, 2025, 07:30 AM UTC
- resolved Nov 03, 2025, 10:22 AM UTC
The NL Customs Exchange rate was not automatically updated anymore. Root cause was found and fixed.
Notice October 31, 2025 Flight schedule unavailable –
Started Oct 31, 2025, 01:30 PM UTC· resolved Oct 31, 2025, 01:30 PM UTC
- resolved Nov 03, 2025, 10:33 AM UTC
The flight schedule was unavailable. Root cause was found and fixed.
Major October 30, 2025 Performance degradation at German Customs ATLAS NCTS 7m 🇩🇪 Germany
Started Oct 30, 2025, 03:39 PM UTC· resolved Oct 30, 2025, 03:47 PM UTC
- investigating Oct 30, 2025, 03:39 PM UTC
German Customs has reported performance degradation. Affected procedures: ATLAS NCTS Masterticket: INC000000083055
- resolved Oct 30, 2025, 03:47 PM UTC
This incident has been resolved.
Major October 29, 2025 Issues with Azure Services - Scope.riege.com / Scope.riege.cloud are not available 13h 17m Scope
Started Oct 29, 2025, 05:02 PM UTC· resolved Oct 30, 2025, 06:19 AM UTC
- investigating Oct 29, 2025, 05:02 PM UTC
As Azure Portal informed via https://azure.status.microsoft/de-de/status Customers may experience issues accessing the Azure Portal. Riege Software cannot do anything about this. All customers who are using Entra ID for login are affected.
- identified Oct 29, 2025, 07:12 PM UTC
This Incident is still under investigation by Microsoft. You can stay up to date on the Azure status page: https://azure.status.microsoft/en-gb/status
- monitoring Oct 29, 2025, 09:02 PM UTC
All components currently appear to be functioning as expected. Please note, that we cannot guarantee continued stability throughout the night.
- resolved Oct 30, 2025, 06:19 AM UTC
This incident has been resolved.
Notice October 29, 2025 Communication disruptions ATLAS EAS (A-SumA) at German Customs 14h 36m 🇩🇪 Germany
Started Oct 29, 2025, 03:42 PM UTC· resolved Oct 30, 2025, 06:19 AM UTC
- investigating Oct 29, 2025, 03:42 PM UTC
German Customs has announced Communication disruptions Affected procedures: EAS (A-SumA) Masterticket: INC000007115223 Affected departments: all For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html
- identified Oct 29, 2025, 03:42 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 30, 2025, 06:19 AM UTC
This incident has been resolved.