Riege Software Outage History

Riege Software partial outage · 1 active incident View live status →

Riege Software had 60 outages in the last 2 years totaling 73h 6m of downtime — averaging 2.5 incidents per month.

There were 60 Riege Software outages since July 23, 2025 totaling 73h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.riege.com

Critical October 14, 2025

E-dec sent-to Passar funktioniert derzeit nicht / The e-dec sent-to Passar function is currently not working

Detected by Pingoru
Oct 14, 2025, 08:16 AM UTC
Resolved
Oct 14, 2025, 02:24 PM UTC
Duration
6h 8m
Affected: 🇨🇭 Switzerland
Timeline · 2 updates
  1. investigating Oct 14, 2025, 08:16 AM UTC

    E-dec sent-to Passar funktioniert derzeit nicht - Workaround: Transit eröffnen ohne automatische Datenübernahme. The e-dec sent-to Passar function is currently not working – workaround: open the transit manually without automatic data transfer. https://www.bazg.admin.ch/bazg/en/home/services/services-companies/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

  2. resolved Oct 14, 2025, 02:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 25, 2025

Scope login issue

Detected by Pingoru
Sep 25, 2025, 08:32 AM UTC
Resolved
Sep 25, 2025, 08:42 AM UTC
Duration
9m
Affected: Scope
Timeline · 4 updates
  1. investigating Sep 25, 2025, 08:32 AM UTC

    The Scope login currently doesn't work. We are investigating the issue.

  2. identified Sep 25, 2025, 08:35 AM UTC

    We have found the cause for the login issue and are working on a solution.

  3. monitoring Sep 25, 2025, 08:40 AM UTC

    The fix has been applied and we are monitoring the results.

  4. resolved Sep 25, 2025, 08:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 17, 2025

Interruption of the EZT online

Detected by Pingoru
Sep 17, 2025, 06:46 AM UTC
Resolved
Sep 17, 2025, 07:49 AM UTC
Duration
1h 3m
Affected: 🇩🇪 Germany
Timeline · 3 updates
  1. investigating Sep 17, 2025, 06:46 AM UTC

    There is currently a disruption to EZT-online. We are working to resolve the issue.

  2. identified Sep 17, 2025, 06:46 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 17, 2025, 07:49 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 28, 2025

EDEC performance issues // EDEC Performanceprobleme

Detected by Pingoru
Aug 28, 2025, 10:45 AM UTC
Resolved
Aug 28, 2025, 12:32 PM UTC
Duration
1h 46m
Affected: 🇨🇭 Switzerland
Timeline · 2 updates
  1. identified Aug 28, 2025, 10:45 AM UTC

    The BAZG has reported delays in EDEC's mail service. For further information, please contact the BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html Das BAZG hat Verzögerungen im Mailservice von EDEC gemeldet. Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

  2. resolved Aug 28, 2025, 12:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 18, 2025

Unscheduled downtime at BAZG

Detected by Pingoru
Aug 18, 2025, 08:38 AM UTC
Resolved
Aug 18, 2025, 02:32 PM UTC
Duration
5h 54m
Affected: 🇨🇭 Switzerland
Timeline · 4 updates
  1. investigating Aug 18, 2025, 08:38 AM UTC

    BAZG has reported unscheduled downtime. Affected applications: E-Dec For further information, please contact the BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home

  2. identified Aug 18, 2025, 09:14 AM UTC

    https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

  3. identified Aug 18, 2025, 11:31 AM UTC

    There are currently problems with E-dec Send to Passar. For transit openings, please create a Full-NT without automatic data transfer. Aktuell bestehen Probleme bei E-dec Send to Passar. Für Transiteröffnungen erstellen Sie bitte eine Full-NT ohne automatische Datenübernahme.

  4. resolved Aug 18, 2025, 02:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 4, 2025

Derzeit stehen nicht alle Dokumente in Chartera zur Verfügung / Currently, not all documents are available in Chartera. E-dec "Send to Passar" is currently not working.

Detected by Pingoru
Aug 04, 2025, 11:53 AM UTC
Resolved
Aug 05, 2025, 11:37 AM UTC
Duration
23h 44m
Affected: 🇨🇭 Switzerland
Timeline · 3 updates
  1. investigating Aug 04, 2025, 11:53 AM UTC

    Derzeit stehen nicht alle Dokumente in Chartera zur Verfügung E-dec "Send to Passar" funktioniert momentan nicht. Das Notfallverfahren kann angewendet werden. Currently, not all documents are available in Chartera. The e-dec function 'Send to Passar' is currently unavailable. Please apply the emergency procedure if necessary https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

  2. investigating Aug 04, 2025, 03:05 PM UTC

    E-dec "Send to Passar" funktioniert momentan nicht. Das Notfallverfahren kann angewendet werden. The e-dec function 'Send to Passar' is currently unavailable. Please apply the emergency procedure if necessary

  3. resolved Aug 05, 2025, 11:37 AM UTC

    Die Störung wurde behoben. Bei Sendungen bei denen ein Transit-Notfallverfahren eröffnet wurde, darf kein Transit im System eröffnet werden The issue has been resolved. For shipments where a transit emergency procedure was initiated, no additional transit should be created in the system.

Read the full incident report →

Major July 30, 2025

Issues with printing from Scope and accessing database replication

Detected by Pingoru
Jul 30, 2025, 10:49 AM UTC
Resolved
Jul 30, 2025, 11:12 AM UTC
Duration
22m
Affected: ScopePrinting from Scope
Timeline · 3 updates
  1. investigating Jul 30, 2025, 10:49 AM UTC

    Some Scope customers are currently experiencing issues with printing and accessing database replication. Our team is actively investigating the cause and working to resolve the issue as quickly as possible.

  2. monitoring Jul 30, 2025, 11:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 30, 2025, 11:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 29, 2025

E-dec Produktion – Netzwerkstörung führt zu Einschränkungen / E-dec Production – Network Disruption Leading to Service Limitations

Detected by Pingoru
Jul 29, 2025, 06:23 AM UTC
Resolved
Jul 30, 2025, 01:13 PM UTC
Duration
1d 6h
Affected: 🇨🇭 Switzerland
Timeline · 3 updates
  1. investigating Jul 29, 2025, 06:23 AM UTC

    Die Anwendung e-dec Produktion steht momentan aufgrund einer allgemeinen Netzwerkstörung eingeschränkt zur Verfügung. Das Notfallverfahren kann angewendet werden. The e-dec production application is currently only partially available due to a general network disruption. The emergency procedure may be used. https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

  2. monitoring Jul 29, 2025, 09:16 AM UTC

    Das Problem ist weiterhin nicht gelöst. Selbst die Statusseite des Zolls kann aktuell nicht aktualisiert werden wegen Netzstörungen. Das Notfallverfahren kann angewendet werden. The issue is still not resolved. Due to network disruptions, the customs status page cannot be updated at the moment. The emergency procedure may be applied in this case.

  3. resolved Jul 30, 2025, 01:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 24, 2025

Scope connection issue

Detected by Pingoru
Jul 24, 2025, 07:28 AM UTC
Resolved
Jul 24, 2025, 07:49 AM UTC
Duration
20m
Affected: Scope
Timeline · 4 updates
  1. investigating Jul 24, 2025, 07:28 AM UTC

    We are currently investigating an issue for some customers that cannot connect to Scope.

  2. identified Jul 24, 2025, 07:35 AM UTC

    An expired certificate has been identified. We are currently working on a solution.

  3. monitoring Jul 24, 2025, 07:43 AM UTC

    The expired certificate has been removed and Scope is available again. We are monitoring the situation.

  4. resolved Jul 24, 2025, 07:49 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 23, 2025

Issues with printing from Scope

Detected by Pingoru
Jul 23, 2025, 01:28 PM UTC
Resolved
Jul 23, 2025, 04:14 PM UTC
Duration
2h 46m
Affected: Printing from Scope
Timeline · 6 updates
  1. investigating Jul 23, 2025, 01:28 PM UTC

    Some Scope customers report issues with printing from Scope. We are currently investigating the issue.

  2. investigating Jul 23, 2025, 02:32 PM UTC

    We are actively investigating the root cause. We will provide further updates as more information becomes available.

  3. investigating Jul 23, 2025, 03:12 PM UTC

    Customers using their own database replication service are also impacted by the incident. Access to the replication service is temporarily unavailable. We are still investigating the issue.

  4. identified Jul 23, 2025, 03:49 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Jul 23, 2025, 03:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 23, 2025, 04:14 PM UTC

    This incident has been resolved.

Read the full incident report →