Riege Software incident

Scope email issues

Minor Resolved View vendor source →

Riege Software experienced a minor incident on April 18, 2026 affecting E-mail from/to Scope and Printing from Scope, lasting 1d 23h. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2026, 07:45 AM UTC
Resolved
Apr 20, 2026, 06:49 AM UTC
Duration
1d 23h
Detected by Pingoru
Apr 18, 2026, 07:45 AM UTC

Affected components

E-mail from/to ScopePrinting from Scope

Update timeline

  1. investigating Apr 18, 2026, 07:45 AM UTC

    Some customers report email issues with Scope. Email sent from Scope does not arrive. Some customers use email to print documents from Scope. This is affected as well. We are actively investigating the cause of this issue.

  2. investigating Apr 18, 2026, 07:46 AM UTC

    We are continuing to investigate this issue.

  3. identified Apr 18, 2026, 11:02 AM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Apr 18, 2026, 02:37 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Apr 18, 2026, 06:10 PM UTC

    We are continuing to work on a fix for this issue.

  6. resolved Apr 20, 2026, 06:49 AM UTC

    This incident has been resolved.