Riege Software incident

DMS Digital file: Present Documents option not always activated

Minor Resolved View vendor source →

Riege Software experienced a minor incident on May 18, 2026 affecting 🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>), lasting 22h 49m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 07:32 AM UTC
Resolved
May 19, 2026, 06:21 AM UTC
Duration
22h 49m
Detected by Pingoru
May 18, 2026, 07:32 AM UTC

Affected components

🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>)

Update timeline

  1. monitoring May 18, 2026, 07:32 AM UTC

    When a DMS Control message is received without code 10(=document control) the Present Documents option in the DMS declaration does not work. Earlier a DMS Control message with code 10 was received, but somehow NL Customs is now sending code 40(physical control). Workaround is: please report the MRN of the DMS declaration to our helpdesk. We will then adjust the DMS Control message to document control.

  2. identified May 18, 2026, 07:33 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 19, 2026, 06:21 AM UTC

    This issue is now resolved. The Present Documents option works now as expected.