Riege Software incident

Passar Sendefehler / PASSAR send error

Major Resolved View vendor source →

Riege Software experienced a major incident on May 18, 2026 affecting 🇨🇭 Switzerland, lasting 22h 31m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 08:42 AM UTC
Resolved
May 19, 2026, 07:13 AM UTC
Duration
22h 31m
Detected by Pingoru
May 18, 2026, 08:42 AM UTC

Affected components

🇨🇭 Switzerland

Update timeline

  1. identified May 18, 2026, 08:42 AM UTC

    Aufgrund von Problemen beim BIT sind einige Kunden von PASSAR-Sendefehlern betroffen. In diesen Fällen muss jeder betroffene Kunde einen neuen PASSAR-Token generieren und uns diesen erneut zusenden. https://service.riege.com/de/knowledge/wie-kann-ich-im-eportal-einen-token-aktualisieren Due to issues with BIT, some customers are affected by PASSAR transmission errors. In these cases, each affected customer needs to generate a new PASSAR token and send it to us again. https://service.riege.com/de/knowledge/wie-kann-ich-im-eportal-einen-token-aktualisieren

  2. resolved May 19, 2026, 07:13 AM UTC

    This incident has been resolved.