Riege Software incident

NL Douane - NCTS vertrek aangiftes

Minor Resolved View vendor source →
Started
Mar 28, 2026, 08:58 AM UTC
Resolved
Mar 31, 2026, 06:21 AM UTC
Duration
2d 21h
Detected by Pingoru
Mar 28, 2026, 08:58 AM UTC

Affected components

🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>)

Update timeline

  1. investigating Mar 28, 2026, 08:58 AM UTC

    If you receive the following error on a Dutch NCTS 5/DVA declaration: "/CC015C/TransitOperation/communicationLanguageAtDepartureCL192" ("nl") You can resolve this by clearing the "Language at Departure" field. Although the current value is "nl - Dutch," leaving this field empty will allow the declaration to be accepted. We are currently investigating this issue further with Dutch Customs.

  2. investigating Mar 28, 2026, 08:58 AM UTC

    We are continuing to investigate this issue.

  3. identified Mar 30, 2026, 08:18 AM UTC

    We have received confirmation from the NHD - https://nh.douane.nl/ - that they found the issue and are working to resolve this.

  4. resolved Mar 31, 2026, 06:21 AM UTC

    Nl Customs confirmed that this issue is solved. See: https://nh.douane.nl/status-berichten/vervoer-ncts-fase-5-is-weer-beschikbaar-48/

  5. postmortem Apr 01, 2026, 11:08 AM UTC

    Issue caused by a fault in NL Customs

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