Riege Software Outage History

If you receive the following error on a Dutch NCTS 5/DVA declaration: "/CC015C/TransitOperation/communicationLanguageAtDepartureCL192" ("nl") You can resolve this by clearing the "Language at Departure" field. Although the current value is "nl - Dutch," leaving this field empty will allow the declaration to be accepted. We are currently investigating this issue further with Dutch Customs.

We are continuing to investigate this issue.

In e-dec bestehen derzeit Probleme im Zusammenhang mit dem Ablauf der Interventionszeit. Nach Ablauf der Interventionszeit wird die Sendungsfreigabe (Status 203) nicht automatisch erteilt. Die Interventionsmeldung (Status 202) wird hingegen korrekt übermittelt. Betroffene ZE-Firmen werden gebeten, mit der zuständigen Dienststelle Kontakt aufzunehmen. here are currently issues in e-dec related to the expiration of the intervention period. After the intervention period expires, the release of the consignment (status 203) is not granted automatically. However, the intervention notification (status 202) is transmitted correctly. Affected ZE companies are requested to contact the responsible customs office directly. https://www.bazg.admin.ch/de/systemverfuegbarkeit

Aktuell reduzierte Performance bei PASSAR (Ausfuhr & Durchfuhr) https://www.bazg.admin.ch/de/systemverfuegbarkeit Currently reduced performance affecting PASSAR Export and Transit processes

Störung beim Dokumentenbezug in PassarEDEC / Passar – Störung beim Dokumentenbezug https://www.bazg.admin.ch/de/systemverfuegbarkeit EDEC / Passar – Document Retrieval Issues

Some customers report issues with Scope. You may experience problems connecting to/logging into Scope. We are actively investigating the cause of this issue.

Currently there are issues in Scope when generating documents. We are currently investigating the issue.

We are continuing to investigate this issue.

Due to high workload, there are currently delays in job processing. We apologise for any inconvenience caused.

There are currently delays in the exchange of messages in the ATLAS import IT Procedure with some departments. Master Ticket: INC000007131962.

E-dec - Probleme mit Antworten Mailservice https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html E-dec – Issues with the response mail service

German Customs has reported performance degradation. Affected procedures: ATLAS NCTS Masterticket: INC000000083055

As Azure Portal informed via https://azure.status.microsoft/de-de/status Customers may experience issues accessing the Azure Portal. Riege Software cannot do anything about this. All customers who are using Entra ID for login are affected.

German Customs has announced Communication disruptions Affected procedures: EAS (A-SumA) Masterticket: INC000007115223 Affected departments: all For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html

German Customs has Communication disruptions. Affected procedures: ATLAS Versand und ATLAS Ausfuhr Masterticket: INC000007113140 Affected departments: all For more information see: https://www.itzbund.de/DE/service/stoerungsmeldungen/stoerungsmeldung.html 11:21 h am: Guten Tag, derzeit kommt es im IT- Verfahren ATLAS Versand und ATLAS Ausfuhr zu Störungen im Nachrichtenverkehr. Die Masterticketnummer lautet: INC000007113140. An der Behebung der Störung wird mit Hochdruck gearbeitet. Wir informieren Sie, sobald die Probleme behoben sind. Wir bitten um Ihr Verständnis. Bitte wenden Sie sich bei Fragen oder Problemen an unseren Servicedesk. Tel.: 0800 8007 5451 E-Mail: [email protected]

We are currently experiencing issues with observed as incorrect error messages from German customs in ATLAS NCTS. These affect arrival notifications and dispatch declarations. A support ticket has already been opened with the customs service desk, and we are awaiting their response. We will provide updates as soon as more information becomes available.

If necessary, the emergency procedure may be used for dispatch declarations. ITZ Bund have provided the following master ticket number: INC000007113162

We have just received the following message from ITZ Bund: The specialist colleagues are working on the issue.

Aktuell liegt eine technische Störung im System für Durchfuhr und Ausfuhr über Passar vor. Unser IT-Team arbeitet bereits mit Hochdruck daran, das Problem zu beheben. Sobald die Systeme wieder vollständig verfügbar sind, informieren wir Sie umgehend. Vielen Dank für Ihr Verständnis und Ihre Geduld. We are currently experiencing a technical issue affecting transit and export processes via Passar. Our IT team is already working diligently to resolve the problem. We will inform you as soon as the systems are fully operational again. Thank you for your understanding and patience.

We are continuing to investigate this issue.

We’re still investigating the issue and will share updates as soon as possible. Wir untersuchen das Problem weiterhin und informieren, sobald es Neuigkeiten gibt.

Customs has performance degradation. Affected procedures: all Masterticket: is following

Some users have issues with accessing Scope documents. We are investigating.