Riege Software Outage History

Riege Software is up right now

Pingoru has recorded 100 incidents for Riege Software: 92 in the last 12 months and 22 in the last 90 days.

Source: status.riege.com

100incidents recorded
92last 12 months
22last 90 days
20 hourstypical duration
Incidents per month
02040AprMayJunJulAugSepOct5
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct67%
Pingoru began tracking Riege Software in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 20263342 of 720 (47%)
May 20268217 of 744 (29%)
June 202625129 of 720 (18%)
July 2026617 of 744 (2%)
August 20264154 of 744 (21%)
September 20261334 of 720 (5%)
October 20265390 of 583 (67%)

Incidents, newest first

Major July 2, 2026 EDEC performance issues // EDEC Performanceprobleme 2h 59m 🇨🇭 Switzerland

Started Jul 02, 2026, 06:10 AM UTC· resolved Jul 02, 2026, 09:10 AM UTC

  1. monitoring Jul 02, 2026, 06:10 AM UTC

    BAZG has reported Edec performance issues For further information, please contact the BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html Das BAZG hat Edec Performanceprobleme gemeldet Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

  2. monitoring Jul 02, 2026, 09:10 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Jul 02, 2026, 09:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 30, 2026 Communication issues –

Started Jun 30, 2026, 07:30 AM UTC· resolved Jun 30, 2026, 07:30 AM UTC

  1. resolved Jun 30, 2026, 11:10 AM UTC

    Some Scope customers reported delays in the communication with E-mail from/to Scope.

Read the full incident report →

Major June 24, 2026 Communication degradation with German Customs 18m 🇩🇪 Germany

Started Jun 24, 2026, 01:01 PM UTC· resolved Jun 24, 2026, 01:20 PM UTC

  1. investigating Jun 24, 2026, 01:01 PM UTC

    Communication degradation with German Customs Affected procedures: all Masterticket: INC000007377494

  2. identified Jun 24, 2026, 01:02 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 24, 2026, 01:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 24, 2026, 01:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 24, 2026 Performance degradation at German Customs 36m 🇩🇪 Germany

Started Jun 24, 2026, 11:04 AM UTC· resolved Jun 24, 2026, 11:41 AM UTC

  1. investigating Jun 24, 2026, 11:04 AM UTC

    the communication with German Customs has performance degradation. Affected procedures: all Masterticket: tba

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Major June 24, 2026 Delays in communication with Scope 2h 27m Scope, 🇦🇹 Austria, Airline Messaging, Carrier Messaging and 9 more

Started Jun 24, 2026, 11:03 AM UTC· resolved Jun 24, 2026, 01:31 PM UTC

  1. investigating Jun 24, 2026, 11:03 AM UTC

    Some Scope customers report delays in the communication Scope We are investigating the issue.

  2. investigating Jun 24, 2026, 11:09 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 24, 2026, 11:10 AM UTC

    We are continuing to investigate this issue.

  4. investigating Jun 24, 2026, 11:21 AM UTC

    We are continuing to investigate this issue.

  5. investigating Jun 24, 2026, 12:46 PM UTC

    We are continuing to investigate an issue affecting communication between Scope and third-party systems. Customers may experience failures or delays when sending or receiving data through external integrations. Our team is actively working to identify the root cause and restore normal functionality. We will provide another update as soon as more information becomes available.

  6. monitoring Jun 24, 2026, 01:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Jun 24, 2026, 01:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 24, 2026 2026-06-24 Printer problems, regular add label printers 1h 52m Scope

Started Jun 24, 2026, 08:19 AM UTC· resolved Jun 24, 2026, 10:11 AM UTC

  1. investigating Jun 24, 2026, 08:19 AM UTC

    We are currently experiencing issues with our regular printers and label printing. We are working hard to resolve the problem. Wir haben aktuell Probleme mit den regulaären Druckern und labeldrucken. Wir arbeiten mit Hochdruck an einer Lösung des Problems.

  2. investigating Jun 24, 2026, 08:20 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 24, 2026, 08:23 AM UTC

    We are continuing to investigate this issue.

  4. identified Jun 24, 2026, 08:41 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Jun 24, 2026, 09:20 AM UTC

    We're continuing to monitor the situation, but printing should be possible again. Wir beobachten die Situation weiter, aber das Drucken sollte wieder möglich sein

  6. resolved Jun 24, 2026, 10:11 AM UTC

    The problem with the printers has been fixed, and everything is working again. Das Problem mit den Druckern ist gefixt und es läuft wie wieder wie gewohnt

Read the full incident report →

Major June 24, 2026 Unscheduled downtime for some Scope servers 49m Scope

Started Jun 24, 2026, 07:35 AM UTC· resolved Jun 24, 2026, 08:24 AM UTC

  1. investigating Jun 24, 2026, 07:35 AM UTC

    Some Scope customers are unable to use Scope because of an unscheduled downtime. We are currently investigating the issue.

  2. monitoring Jun 24, 2026, 07:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 24, 2026, 08:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 19, 2026 2026-06-24 Infrastructure maintenance 2h 49m Scope

Started Jun 19, 2026, 10:51 AM UTC· resolved Jun 19, 2026, 01:40 PM UTC

  1. investigating Jun 19, 2026, 10:51 AM UTC

    Infrastructure maintenance On Wednesday, June 24, 2026, between 10:00 and 11:00 UTC (12:00 – 13:00 CEST), we will perform scheduled maintenance due to updates to Azure Express Route Services. Affected components / Expected Impact: none Wartungsarbeiten an der Infrastruktur Am Mittwoch, dem 24. Juni 2026, zwischen 10:00 und 11:00 Uhr UTC (12:00 – 13:00 Uhr MESZ) führen wir planmäßige Wartungsarbeiten aufgrund von Aktualisierungen der Azure Express Route-Dienste durch. Betroffene Komponenten / Erwartete Auswirkungen: keine

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Notice June 19, 2026 2026-06-27 Infrastructure Maintenance 3h 2m Scope

Started Jun 19, 2026, 10:38 AM UTC· resolved Jun 19, 2026, 01:40 PM UTC

  1. investigating Jun 19, 2026, 10:38 AM UTC

    Infrastructure maintenance On Saturday, June 27, 2026, between 13:00 and 14:00 UTC (15:00 – 16:00 CEST), we will perform scheduled maintenance due to an internet connection failover test. During this time, interruptions or degraded performance may affect this and other related services. We will make every effort to minimize any impact and complete the work as quickly as possible. A rollback procedure is in place should it become necessary. Affected components / Expected Impact: Communication Links Interruptions Wartungsarbeiten an der Infrastruktur Am Samstag, dem 27. Juni 2026, zwischen 13:00 und 14:00 Uhr UTC (15:00 – 16:00 Uhr MESZ) führen wir planmäßige Wartungsarbeiten im Rahmen eines Ausfalltests für die Internetverbindung durch. Während dieser Zeit kann es zu Unterbrechungen oder Leistungseinbußen bei diesem und anderen damit verbundenen Diensten kommen. Wir werden alles tun, um die Auswirkungen so gering wie möglich zu halten und die Arbeiten so schnell wie möglich abzuschließen. Für den Fall, dass es notwendig werden sollte, ist ein Rollback-Verfahren vorgesehen. Betroffene Komponenten / Erwartete Auswirkungen: Unterbrechungen der Kommunikationsverbindungen Übersetzt mit DeepL.com (kostenlose Version)

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Major June 17, 2026 Belege E-Dec verzögert Notfallverfahren / Documents E-Dec delayed emergency procedure 1d 8h 🇨🇭 Switzerland

Started Jun 17, 2026, 06:40 AM UTC· resolved Jun 18, 2026, 02:50 PM UTC

  1. investigating Jun 17, 2026, 06:40 AM UTC

    Derzeit kommt es zu Verzögerungen beim Bezug von e-dec Belegen. There are currently delays in the retrieval of e-dec documents. https://www.bazg.admin.ch/de/systemverfuegbarkeit

  2. investigating Jun 17, 2026, 07:28 AM UTC

    We are continuing to investigate this issue.

Read the full incident report →

Critical June 15, 2026 Zoll meldet Edec Verzorgerungen / Edec Delays 3h 14m 🇨🇭 Switzerland

Started Jun 15, 2026, 09:02 AM UTC· resolved Jun 15, 2026, 12:16 PM UTC

  1. investigating Jun 15, 2026, 09:02 AM UTC

    Derzeit sind die Edec Mail Rückmeldungen stark verzögert. Das Notfallverfahren kann angewendet werden. Currently, Edec email responses are significantly delayed. The emergency procedure can be applied. https://www.bazg.admin.ch/de/systemverfuegbarkeit

  2. investigating Jun 15, 2026, 11:25 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 15, 2026, 12:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 15, 2026 2026-06-15 Problems printing quotes 1h 4m Scope

Started Jun 15, 2026, 07:30 AM UTC· resolved Jun 15, 2026, 08:34 AM UTC

  1. investigating Jun 15, 2026, 07:30 AM UTC

    We are currently experiencing an increase in issues and error messages when printing quotes. We are working hard to resolve the problem. Momentan kommt es verstärkt zu Problemen und Fehlermeldungen beim Druck von Offerten. Wir arbeiten mit Hochdruck an einer Lösung des Problems

  2. monitoring Jun 15, 2026, 08:07 AM UTC

    Die Carbon Care Berechnung scheint wieder zu klappen somit auch das Drucken. The Carbon Care calculation seems to be working again, and so is the printing.

  3. resolved Jun 15, 2026, 08:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 11, 2026 2026-06-11 Problems with SFTP; Scope is occasionally temporarily unavailable 1h 31m Scope

Started Jun 11, 2026, 10:59 AM UTC· resolved Jun 11, 2026, 12:30 PM UTC

  1. investigating Jun 11, 2026, 10:59 AM UTC

    We are experiencing issues with SFTP; Scope is occasionally temporarily unavailable. We are working to restore a stable connection. We will keep you updated. Wir haben aktuell Probleme mit dem SFTP, Scope ist dadurch immer mal wieder temporär nicht erreichbar. Wie arbeiten daran wieder eine stabile Verbindung herzustellen. Wir halten Sie auf dem Laufenden

  2. monitoring Jun 11, 2026, 11:07 AM UTC

    SFTP is working again, and the applications in SCOPE should be functioning normally once more. We are continuing to monitor the situation. SFTP arbeitet wieder, die Anwendungen in SCOPE sollten wieder funktionieren. Wir beobachten dies weiterhin.

  3. resolved Jun 11, 2026, 12:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 11, 2026 Störunginfo: Passar Transportanmeldungen // Disruption Notice: Passar Transport Registration Submissions 7h 16m 🇨🇭 Switzerland

Started Jun 11, 2026, 07:53 AM UTC· resolved Jun 11, 2026, 03:09 PM UTC

  1. investigating Jun 11, 2026, 07:53 AM UTC

    Zur Zeit bestehen Probleme beim Verarbeiten von Transportanmeldungen. Betroffen sind Transite und Exporte mit Passar sowie e-dec. https://www.bazg.admin.ch/de/systemverfuegbarkeit There are currently issues with the processing of transport registrations. Transit and export declarations submitted via Passar and e-dec are affected. https://www.bazg.admin.ch/de/systemverfuegbarkeit

  2. identified Jun 11, 2026, 11:36 AM UTC

    E-dec - Die Antwortzeiten beim Mailservice sind verzögert. Das Notfallverfahren kann angewendet werden. E-dec – Response times for the email service are currently delayed. The contingency procedure may be applied.

  3. resolved Jun 11, 2026, 03:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 9, 2026 E-dec - Belege können nicht herunter geladen werden // E-dec - Documents cannot be downloaded. 2d 2h 🇨🇭 Switzerland

Started Jun 09, 2026, 01:06 PM UTC· resolved Jun 11, 2026, 03:10 PM UTC

  1. investigating Jun 09, 2026, 01:06 PM UTC

    Die Belege können derzeit nicht via Chartera Output Login mit Zertifikat heruntergeladen werden. Es kann auf das Web GUI ausgewichen werden. https://www.edec.ezv.admin.ch/edecDocumentGui/ The documents cannot currently be downloaded via the Chartera Output Login using a certificate. As a workaround, you can use the web GUI instead https://www.bazg.admin.ch/de/systemverfuegbarkeit

  2. resolved Jun 11, 2026, 03:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 9, 2026 Scope unavailable for some customers 35m Scope

Started Jun 09, 2026, 12:54 PM UTC· resolved Jun 09, 2026, 01:29 PM UTC

  1. investigating Jun 09, 2026, 12:54 PM UTC

    The Scope application is currently unavailable for some of our customers. We are investigating the issue.

  2. monitoring Jun 09, 2026, 01:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 09, 2026, 01:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 9, 2026 Carbon Care Issues 47m Scope

Started Jun 09, 2026, 08:23 AM UTC· resolved Jun 09, 2026, 09:11 AM UTC

  1. investigating Jun 09, 2026, 08:23 AM UTC

    Aktuell gibt es Probleme beim Ausdruck von Offerten durch die externe CarbonCare API. Wir arbeiten mit Hochdruck daran das Problem zu beheben. We are currently experiencing issues with printing quotes via the external CarbonCare API. We are working hard to resolve the issue.

  2. identified Jun 09, 2026, 09:01 AM UTC

    We checked on one of the affected systems and the API call to CarbonCare seems to work again now.Printing of quotations should now work again Wir haben eines der betroffenen Systeme überprüft, und der API-Aufruf an CarbonCare scheint nun wieder zu funktionieren. Der Druck von Quotierungen sollte jetzt wieder funktionieren

  3. monitoring Jun 09, 2026, 09:06 AM UTC

    After looging out and into SCOPE again printing of quotation should be possible now without further issues. Nach Aus und wieder Einloggen in Scope ist der Druck von Offerten nach aktuellem Stand wieder möglich

  4. resolved Jun 09, 2026, 09:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 8, 2026 Probleme beim Dokumentenbezug in EDEC & PASSAR / Problems with document retrieval in EDEC & PASSA 5h 43m 🇨🇭 Switzerland

Started Jun 08, 2026, 09:31 AM UTC· resolved Jun 08, 2026, 03:15 PM UTC

  1. investigating Jun 08, 2026, 09:31 AM UTC

    Derzeit bestehen Probleme beim Bezug diverser Dokumente aus Chartera Output. There are currently issues with retrieving various documents from the Chartera output. https://www.bazg.admin.ch/de/systemverfuegbarkeit

  2. resolved Jun 08, 2026, 03:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 5, 2026 Communication issues from/to Scope 40m E-mail from/to Scope, FTP/sFTP

Started Jun 05, 2026, 12:00 PM UTC· resolved Jun 05, 2026, 12:40 PM UTC

  1. investigating Jun 05, 2026, 12:00 PM UTC

    We've received messages that communication from / to Scope is not working. We are investigating the issue.

  2. monitoring Jun 05, 2026, 12:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 05, 2026, 12:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 4, 2026 Issues with sending FWB/FHL 48m Scope, Airline Messaging

Started Jun 04, 2026, 01:11 PM UTC· resolved Jun 04, 2026, 01:59 PM UTC

  1. investigating Jun 04, 2026, 01:11 PM UTC

    FWB/FHL messages are not being send from Scope. We are actively investigating the cause of this issue.

  2. monitoring Jun 04, 2026, 01:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 04, 2026, 01:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 3, 2026 Verzögerungen E-DEC Import + Passar / Delays E-Dec Import + Passar 3h 47m 🇨🇭 Switzerland

Started Jun 03, 2026, 09:59 AM UTC· resolved Jun 03, 2026, 01:46 PM UTC

  1. investigating Jun 03, 2026, 09:59 AM UTC

    E-Dec + Passar: Verzögerungen beim verarbeiten von Transportanmeldungen E-Dec + Passar: Delays in Processing Transport Declarations https://www.bazg.admin.ch/de/systemverfuegbarkeit

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Minor June 1, 2026 Chartera Output Login mit Zertifikat nicht verfügbar / Chartera Output Login with certificate unavailable 2h 16m 🇨🇭 Switzerland

Started Jun 01, 2026, 06:20 AM UTC· resolved Jun 01, 2026, 08:36 AM UTC

  1. investigating May 28, 2026, 08:08 AM UTC

    Derzeit besteht eine Verzögerung der Statusmeldungen aufgrund Probleme auf dem Mailserver. Currently, status messages are delayed due to issues with the mail server. https://www.bazg.admin.ch/de/systemverfuegbarkeit

  2. investigating May 28, 2026, 08:15 AM UTC

    Derzeit besteht eine Verzögerung bei den Statusmeldungen auf Seiten des Zolls im Zusammenhang mit e-dec, verursacht durch Probleme auf dem Mailserver des Zolls. There is currently a delay in status notifications on the customs side in connection with e‑dec, caused by issues with the customs mail server. https://www.bazg.admin.ch/de/systemverfuegbarkeit

  3. investigating May 28, 2026, 09:21 AM UTC

    In Chartera Output Login mit Zertifikat werden derzeit keine Dossiers erstellt. Die einzelnen Belege können via Reiter Dokumente herunterladen werden. In the Chartera output login with certificate, no dossiers are currently being created. The documents can be downloaded via the Documents tab.

  4. monitoring May 28, 2026, 12:18 PM UTC

    Es können derzeit keine Belege heruntergeladen werden. Das Notfallverfahren kann angewendet werden. Currently, documents cannot be downloaded. The emergency procedure may be applied. https://www.bazg.admin.ch/de/systemverfuegbarkeit

  5. monitoring May 29, 2026, 06:20 AM UTC

    Die Dokumente können über Chartera wieder bezogen werden. Die Dossiers in Chartera Output Login mit Zertifikat sind derzeit nicht verfügbar. Die einzelnen Veranlagungsverfügungen, Borderaux und Rechnungen können im Register "Dokumente" heruntergeladen werden. The documents can be retrieved again via Chartera. The files in Chartera Output Login with certificate are currently unavailable. The individual assessment notices, tax summaries (bordereaux), and invoices can be downloaded from the ‘Documents’ tab https://www.bazg.admin.ch/de/systemverfuegbarkeit

  6. monitoring Jun 01, 2026, 06:02 AM UTC

    We are continuing to monitor for any further issues.

  7. monitoring Jun 01, 2026, 06:24 AM UTC

    We are continuing to monitor for any further issues.

Read the full incident report →

Notice May 25, 2026 Unscheduled downtime at German Customs 4h 25m 🇩🇪 Germany

Started May 25, 2026, 12:05 PM UTC· resolved May 25, 2026, 04:31 PM UTC

  1. investigating May 25, 2026, 12:05 PM UTC

    German Customs has reported unscheduled kommunikation problems Affected procedures: Einfuhr (EZA), Suma Masterticket: INC000007341431

  2. resolved May 25, 2026, 04:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 21, 2026 Unscheduled downtime for Scope 58m Scope

Started May 21, 2026, 01:18 PM UTC· resolved May 21, 2026, 02:16 PM UTC

  1. investigating May 21, 2026, 01:18 PM UTC

    Some Scope customers are unable to use Scope because of an unscheduled downtime. We are currently investigating the issue.

  2. monitoring May 21, 2026, 01:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 21, 2026, 02:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 21, 2026 Passar and Edec performance issues // Passar und Edec Performanceprobleme 1d 5h 🇨🇭 Switzerland

Started May 21, 2026, 09:14 AM UTC· resolved May 22, 2026, 03:08 PM UTC

  1. investigating May 21, 2026, 09:14 AM UTC

    BAZG has reported passar performance issues For further information, please contact the BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html Das BAZG hat Passar Performanceprobleme gemeldet Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html

  2. resolved May 22, 2026, 03:08 PM UTC

    This incident has been resolved.

Read the full incident report →