Rewind had 16 outages in the last 2 years totaling 142h 24m of downtime — averaging 0.7 incidents per month.
There were 16 Rewind outages since November 6, 2025 totaling 142h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have noticed that monday.com installs are failing with a 500. We are still investigating the issue.
The installs and uninstalls are backup to normal. We will continue monitoring this isssue.
We are currently investigating delays in backups and restores for Shopify in us-east-1
Thank you for your patience. We have introduce mitigation and will continue to monitor the results.
We are investigating delayed backups and restores in the Ohio region. This is affecting all services in that region.
We have identified the root cause and are implementing a fix.
Thank you for your patience, we have addressed the resource limitation and resuming all operations.
We're investigating elevated error rates for Rewind backups for the Trello platform. Our team is on it!
Trello Backup service is experiencing delays but progressing through backlog. We are continuing to monitor the issue.
Trello Backup service is experiencing delays but progressing through backlog. We are continuing to monitor the issue and are working with Trello support team to improve performance.
Trello backup service is experiencing delays for <3% of customers, we are continuing to monitor the issue.
We are back to normal operation
Klaviyo backups are failing on the templates resource due to an ongoing Klaviyo API incident ( status.klaviyo.com ). Backups will retry automatically once they recover.
Earlier today, a Klaviyo API issue caused backup attempts to fail for affected accounts. Klaviyo has since resolved the issue on their side. Our retry logic automatically re-ran the failed backups, and they completed successfully. Backups are now functioning as expected.
We are aware of an ongoing outage affecting Klaviyo's services. As a result, some Klaviyo backups may fail or experience delays until the issue is resolved on Klaviyo's end. We are monitoring the situation and backups will resume automatically once Klaviyo's services recover.
We're investigating degraded performance with Shopify backups and restores. Operations are continuing but at a slower rate. Our team is on it!
We have addressed the underlying database contention. We will continue to monitor.
We are currently experiencing an issue where Confluence installs are failing. This has been confirmed across multiple accounts and appears to be related to an issue on Atlassian’s side. We have escalated this with Atlassian Support as a P1 incident, and they have acknowledged the problem.</...
We have received confirmation from Atlassian that they have opened a high-priority internal incident and are actively investigating the root cause of the issue affecting Confluence installs.
Atlassian is still actively investigating this as a high-priority incident. We are continuing to monitor the progress closely. We will provide another update as soon as more information becomes available.
The issue impacting Confluence app installs has now been resolved. Atlassian determined that our app was incorrectly included on a deny list following recent changes to private app install policies. This has been fixed, and installs should now proceed as expected. We have confirmed...
We are continuing to monitor an issue affecting Jira app installs. Jira installs are intermittently failing , meaning some installs may succeed while others do not. Atlassian is actively investigating this as a high-priority incident on their side. We will provide...
Atlassian is still actively investigating this as a high-priority incident. We are continuing to monitor the progress closely. We will provide another update as soon as more information becomes available.
The issue affecting Jira app installs has been resolved. Atlassian identified that our app was mistakenly added to a deny list related to recent changes in private app installs. This has now been corrected, and Jira installs should be working normally. We have validated that...
We're investigating elevated error rates for Rewind backups and restores for the Confluence platform. Our team is on it!
We have identified the root cause of the issue and we are applying mitigations.
Our team has addressed the root cause. Backups and restores for Confluence are working as expected.
We are experiencing increased latency in an underlying system causing reduced performance in backups and restores in the Frankfurt region.
Performance has been restored and backups/restores are continuing as normal.
We're investigating elevated error rates for Rewind backups for the Mailchimp platform. Our team is on it!
Our team is currently investigating the issue.
We have identified the root cause of the issue and we are working on restoring functionality.
We have released an update in order to resume backups for existing accounts, and are working with Mailchimp to investigate issues with linking new accounts to Rewind
We are still working with Mailchimp to resolve the issue affecting linking new Mailchimp accounts to Rewind. Backups are running normally, and our team continues to monitor the situation.
The issue has now been resolved and linking Mailchimp accounts is working normally again.
We are currently experiencing delays with real-time backups for Shopify customers in the Europe (Ireland) region. This is related to an ongoing issue with our cloud provider, and we are actively working with them to resolve it.
The issue has been resolved and we have seen recovery of the services.
We're investigating delayed backups in our Sydney region. Our team is on it!
We are investigating the root cause of delayed backups in our Sydney region.
We are continuing to investigate the cause of delayed backups in our Sydney region.
We have identified the cause of delayed backups in our Sydney region and we are working on a fix.
Our team has fixed the root cause of the problem and are initiating fresh backups for affected customers.
We have resolved the issue. Backups are no longer delayed.
We're currently investigating an issue affecting delayed backups for all platforms for all regions. Engineers are working on applying mitigations
Engineers have applied mitigations and all backups for all platforms in all regions are back to running normally.
We have identified the problem causing degraded backup performance in the US region and are activly working on a solution. Affected Platforms: - Jira - Confluence - monday.com - Azure DevOps - BitBucket - GitHub - Mailchimp - Miro - Klaviyo ...
We have identified the problem causing degraded backup performance in the US region and are activly working on a solution.
We have identified the problem causing degraded backup performance in the US region and are continuing to work on a solution.
We have identified the problem causing degraded backup performance in the US region and we are monitoring the result of our remediation.
The issue causing degraded backup performance in the US region has been identified and remediated. The underlying system condition responsible for the slowdown has been removed and backups are now performing normally.