Rewind incident

Elevated error rates for Rewind backups for Klavyio

Minor Resolved View vendor source →

Rewind experienced a minor incident on May 7, 2026 affecting Backups (Backups), lasting 17h. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 08:00 AM UTC
Resolved
May 08, 2026, 01:00 AM UTC
Duration
17h
Detected by Pingoru
May 07, 2026, 08:00 AM UTC

Affected components

Backups (Backups)

Update timeline

  1. identified May 07, 2026, 08:00 AM UTC

    Klaviyo backups are failing on the templates resource due to an ongoing Klaviyo API incident ( status.klaviyo.com ). Backups will retry automatically once they recover.

  2. resolved May 08, 2026, 01:00 AM UTC

    Earlier today, a Klaviyo API issue caused backup attempts to fail for affected accounts. Klaviyo has since resolved the issue on their side. Our retry logic automatically re-ran the failed backups, and they completed successfully. Backups are now functioning as expected.