Resolved after 8 hours 51 minutes, affecting Rewind Web Application, on April 15, 2026.
The issue affecting Jira app installs has been resolved. Atlassian identified that our app was mistakenly added to a deny list related to recent changes in private app installs. This has now been corrected, and Jira installs should be working normally. We have validated that installs are now succeeding. If you continue to experience any issues, please reach out to our support team. Thank you for your patience while this was being resolved.
Affected components
Update timeline
- investigating Apr 15, 2026, 07:00 PM UTC
We are continuing to monitor an issue affecting Jira app installs. Jira installs are intermittently failing, meaning some installs may succeed while others do not. Atlassian is actively investigating this as a high-priority incident on their side. We will provide further updates as more information becomes available. Thank you for your patience.
- investigating Apr 15, 2026, 10:58 PM UTC
Atlassian is still actively investigating this as a high-priority incident. We are continuing to monitor the progress closely. We will provide another update as soon as more information becomes available.
- resolved Apr 16, 2026, 03:51 AM UTC
The issue affecting Jira app installs has been resolved. Atlassian identified that our app was mistakenly added to a deny list related to recent changes in private app installs. This has now been corrected, and Jira installs should be working normally. We have validated that installs are now succeeding. If you continue to experience any issues, please reach out to our support team. Thank you for your patience while this was being resolved.
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