Rewind incident

Elevated error rates for Rewind backups for Trello

Major Resolved View vendor source →

Rewind experienced a major incident on May 4, 2026 affecting Backups (Backups), lasting 3d 14h. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 04:00 AM UTC
Resolved
May 07, 2026, 06:08 PM UTC
Duration
3d 14h
Detected by Pingoru
May 04, 2026, 04:00 AM UTC

Affected components

Backups (Backups)

Update timeline

  1. identified May 04, 2026, 04:00 AM UTC

    We're investigating elevated error rates for Rewind backups for the Trello platform. Our team is on it!

  2. investigating May 04, 2026, 05:14 PM UTC

    Backup operations are degraded for some customers. We are continuing to investigate the issue.

  3. investigating May 04, 2026, 09:14 PM UTC

    Backups continue to be running slow. We have opened a support request with Trello and are continuing to investigate the issue.

  4. investigating May 04, 2026, 10:29 PM UTC

    We are continuing to investigate the issue.

  5. investigating May 05, 2026, 12:15 AM UTC

    Trello Backups are running however they are taking longer than normal to complete. We are continuing to monitor the issue.

  6. investigating May 05, 2026, 02:18 AM UTC

    Trello Backup service is experiencing delays but progressing through backlog. We are monitoring the issue.

  7. investigating May 05, 2026, 03:44 PM UTC

    Trello Backup service is experiencing delays but progressing through backlog. We are continuing to monitor the issue.

  8. investigating May 05, 2026, 03:54 PM UTC

    Trello Backups continue to process slowly, our team is actively monitoring the issue.

  9. investigating May 05, 2026, 08:54 PM UTC

    Backups are continuing to be processed. We have scaled our infrastructure and have received a higher rate limit to expedite the process.

  10. investigating May 06, 2026, 01:17 PM UTC

    Backups are continuing to be processed. Scaling infrastructure was successful and we are processing at much faster rate.

  11. investigating May 06, 2026, 08:10 PM UTC

    Backups are continuing to be processed. Scaling infrastructure was successful and we are processing at much faster rate. We are continuing to monitor the situation

  12. investigating May 07, 2026, 12:54 PM UTC

    Backups are continuing to be processed. Most accounts are done, around 5% remaining

  13. resolved May 07, 2026, 06:08 PM UTC

    We are back to normal operation