Rewind experienced a minor incident on December 4, 2025 affecting Backups (Backups), lasting 4h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Backups (Backups)
Update timeline
- identified Dec 04, 2025, 07:10 PM UTC
We're investigating delayed backups in our Sydney region. Our team is on it!
- investigating Dec 04, 2025, 07:12 PM UTC
We are investigating the root cause of delayed backups in our Sydney region.
- investigating Dec 04, 2025, 08:12 PM UTC
We are continuing to investigate the cause of delayed backups in our Sydney region.
- investigating Dec 04, 2025, 09:11 PM UTC
We have identified the cause of delayed backups in our Sydney region and we are working on a fix.
- investigating Dec 04, 2025, 10:15 PM UTC
Our team has fixed the root cause of the problem and are initiating fresh backups for affected customers.
- resolved Dec 04, 2025, 11:35 PM UTC
We have resolved the issue. Backups are no longer delayed.