Rewind incident

Elevated error rates for Rewind backups for Trello

Major Resolved View vendor source →

Rewind experienced a major incident on May 11, 2026 affecting Backups (Backups), lasting 2d 19h. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 05:20 PM UTC
Resolved
May 14, 2026, 12:57 PM UTC
Duration
2d 19h
Detected by Pingoru
May 11, 2026, 05:20 PM UTC

Affected components

Backups (Backups)

Update timeline

  1. identified May 11, 2026, 05:20 PM UTC

    We're investigating elevated error rates for Rewind backups for the Trello platform. Our team is on it!

  2. investigating May 12, 2026, 12:22 PM UTC

    Trello Backup service is experiencing delays but progressing through backlog. We are continuing to monitor the issue.

  3. investigating May 13, 2026, 01:13 PM UTC

    Trello Backup service is experiencing delays but progressing through backlog. We are continuing to monitor the issue and are working with Trello support team to improve performance.

  4. investigating May 13, 2026, 08:53 PM UTC

    Trello backup service is experiencing delays for <3% of customers, we are continuing to monitor the issue.

  5. resolved May 14, 2026, 12:57 PM UTC

    We are back to normal operation