Rewind incident

Degraded Performance for Shopify in the US Region

Minor Resolved View vendor source →

Rewind experienced a minor incident on April 22, 2026 affecting Backups (Backups) and Restores (Restores), lasting 43m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2026, 08:04 PM UTC
Resolved
Apr 22, 2026, 08:47 PM UTC
Duration
43m
Detected by Pingoru
Apr 22, 2026, 08:04 PM UTC

Affected components

Backups (Backups)Restores (Restores)

Update timeline

  1. investigating Apr 22, 2026, 08:04 PM UTC

    We're investigating degraded performance with Shopify backups and restores. Operations are continuing but at a slower rate. Our team is on it!

  2. resolved Apr 22, 2026, 08:47 PM UTC

    We have addressed the underlying database contention. We will continue to monitor.