Rewind incident

Real time Shopify Backups delayed in the Europe ( Ireland ) region

Minor Resolved View vendor source →

Rewind experienced a minor incident on January 28, 2026 affecting Backups (Backups) and Webhooks (Webhooks), lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2026, 06:43 PM UTC
Resolved
Jan 28, 2026, 07:06 PM UTC
Duration
22m
Detected by Pingoru
Jan 28, 2026, 06:43 PM UTC

Affected components

Backups (Backups)Webhooks (Webhooks)

Update timeline

  1. investigating Jan 28, 2026, 06:43 PM UTC

    We are currently experiencing delays with real-time backups for Shopify customers in the Europe (Ireland) region. This is related to an ongoing issue with our cloud provider, and we are actively working with them to resolve it.

  2. resolved Jan 28, 2026, 07:06 PM UTC

    The issue has been resolved and we have seen recovery of the services.