Rewind incident

Delay in Shopify Backups and Restores in US

Minor Resolved View vendor source →

Rewind experienced a minor incident on May 16, 2026 affecting Backups (Backups) and Restores (Restores), lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2026, 02:40 PM UTC
Resolved
May 16, 2026, 03:50 PM UTC
Duration
1h 9m
Detected by Pingoru
May 16, 2026, 02:40 PM UTC

Affected components

Backups (Backups)Restores (Restores)

Update timeline

  1. investigating May 16, 2026, 02:40 PM UTC

    We are currently investigating delays in backups and restores for Shopify in us-east-1

  2. resolved May 16, 2026, 03:50 PM UTC

    Thank you for your patience. We have introduce mitigation and will continue to monitor the results.