Rewind incident

Slow jobs for Rewind backups for Shopify

Minor Ongoing View vendor source →

Rewind is currently experiencing a minor incident affecting Backups (Backups), which began 6h ago. The vendor's full update timeline is below.

Started
Oct 08, 2026, 02:55 PM UTC
Resolved
Ongoing
Duration
● 6h 22m
Detected by Pingoru
Oct 08, 2026, 02:55 PM UTC

Affected components

Backups (Backups)

Update timeline

  1. identified Oct 08, 2026, 02:55 PM UTC

    We're investigating slow jobs for Rewind backups for the Shopify platform. Our team is on it

  2. investigating Oct 08, 2026, 04:53 PM UTC

    We are investigating the issue and increasing throughput to process queued jobs. Restores are not affected.

  3. investigating Oct 08, 2026, 06:28 PM UTC

    We have determined the cause of the slow-down and implemented a workaround. We will continue to monitor progress overnight. Note: we had to clear our queues, so any manually-triggered backups during that period would have been cancelled. You may start your backups again now. No...