Confluence install disruption resolved

Update timeline

1. identified Apr 15, 2026, 07:00 PM UTC

   We are currently experiencing an issue where Confluence installs are failing. This has been confirmed across multiple accounts and appears to be related to an issue on Atlassian’s side. We have escalated this with Atlassian Support as a P1 incident, and they have acknowledged the problem.</...

2. investigating Apr 15, 2026, 08:05 PM UTC

   We have received confirmation from Atlassian that they have opened a high-priority internal incident and are actively investigating the root cause of the issue affecting Confluence installs.

3. investigating Apr 15, 2026, 10:59 PM UTC

   Atlassian is still actively investigating this as a high-priority incident. We are continuing to monitor the progress closely. We will provide another update as soon as more information becomes available.

4. resolved Apr 16, 2026, 03:51 AM UTC

   The issue impacting Confluence app installs has now been resolved. Atlassian determined that our app was incorrectly included on a deny list following recent changes to private app install policies. This has been fixed, and installs should now proceed as expected. We have confirmed...