Rewind incident
Mailchimp – Issues Linking New Accounts (Resolved)
Rewind experienced a minor incident on March 9, 2026 affecting Backups (Backups) and Rewind Web Application (Rewind Web Application), lasting 22h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 09, 2026, 08:32 PM UTC
We're investigating elevated error rates for Rewind backups for the Mailchimp platform. Our team is on it!
- investigating Mar 09, 2026, 08:33 PM UTC
Our team is currently investigating the issue.
- investigating Mar 09, 2026, 09:30 PM UTC
We have identified the root cause of the issue and we are working on restoring functionality.
- investigating Mar 09, 2026, 10:25 PM UTC
We have released an update in order to resume backups for existing accounts, and are working with Mailchimp to investigate issues with linking new accounts to Rewind
- investigating Mar 10, 2026, 03:15 PM UTC
We are still working with Mailchimp to resolve the issue affecting linking new Mailchimp accounts to Rewind. Backups are running normally, and our team continues to monitor the situation.
- resolved Mar 10, 2026, 07:20 PM UTC
The issue has now been resolved and linking Mailchimp accounts is working normally again.