Red Canary incident

Data Processing Incident

Minor Resolved View vendor source →

Red Canary experienced a minor incident on July 13, 2025 affecting Web Portal and Detections, lasting 9h 41m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2025, 03:42 AM UTC
Resolved
Jul 13, 2025, 01:24 PM UTC
Duration
9h 41m
Detected by Pingoru
Jul 13, 2025, 03:42 AM UTC

Affected components

Web PortalDetections

Update timeline

  1. investigating Jul 13, 2025, 03:42 AM UTC

    We are currently investigating an issue processing some raw telemetry. Detections may be delayed. We will update this incident as more information becomes available.

  2. identified Jul 13, 2025, 04:54 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 13, 2025, 06:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 13, 2025, 01:24 PM UTC

    This incident has been resolved.