Resolved after 2 hours 2 minutes, affecting Detections and Carbon Black Cloud, on August 12, 2025.
We have determined the errors are due to a configuration change with CBC that required customers to make changes to their environments. Therefore this affects a small percentage of our customers and we are engaging with them directly to make the required changes.
Affected components
Update timeline
- investigating Aug 12, 2025, 03:35 PM UTC
We are currently observing errors with Broadcom VMware Carbon Black Cloud's alert APIs. Ingestion of CBC alerts are currently failing. We have engaged CBC to determine the cause of the errors and will post more information here as we get it. Detections based on CBC alerts may be delayed.
- resolved Aug 12, 2025, 05:38 PM UTC
We have determined the errors are due to a configuration change with CBC that required customers to make changes to their environments. Therefore this affects a small percentage of our customers and we are engaging with them directly to make the required changes.
Your product runs on more than Red Canary
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services