Red Canary incident

Technical Issue with Ticketing System

Resolved after 33 minutes, affecting Customer Support, on June 30, 2025.

identified Jun 30, 2025, 02:11 PM UTC

We have identified a technical issue with our ticketing system that is preventing us from viewing ticket details. All tickets are currently affected. We are actively working with our support vendor to get this resolved.

Started
Jun 30, 2025, 02:11 PM UTC
Resolved
Jun 30, 2025, 02:44 PM UTC
Duration
33m
Detected by Pingoru
Jun 30, 2025, 02:11 PM UTC

Affected components

Customer Support

Update timeline

  1. identified Jun 30, 2025, 02:11 PM UTC

    We have identified a technical issue with our ticketing system that is preventing us from viewing ticket details. All tickets are currently affected. We are actively working with our support vendor to get this resolved.

  2. resolved Jun 30, 2025, 02:44 PM UTC

    This issue has been resolved.

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