Red Canary incident
Investigating issues with VMware Carbon Black Response
Resolved after 3 hours 23 minutes, affecting VMware Carbon Black Response hosted by Red Canary and Detections, on December 4, 2025.
We are investigating ingestion issues with VMware Carbon Black Response services hosted by Red Canary. Sensor telemetry, events, and detections may be delayed in our Web Portal, APIs, and systems that leverage those APIs such as Canary Exporter. New sensor connections and installations may be impacted. The issue has been identified and a fix is being implemented. We are monitoring the system to confirm that it is returning to normal operations.
Affected components
Update timeline
- monitoring Dec 04, 2025, 10:33 PM UTC
We are investigating ingestion issues with VMware Carbon Black Response services hosted by Red Canary. Sensor telemetry, events, and detections may be delayed in our Web Portal, APIs, and systems that leverage those APIs such as Canary Exporter. New sensor connections and installations may be impacted. The issue has been identified and a fix is being implemented. We are monitoring the system to confirm that it is returning to normal operations.
- resolved Dec 05, 2025, 01:56 AM UTC
This incident has been resolved.
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