Red Canary incident

Investigating issues with VMware Carbon Black Response

Minor Resolved View vendor source →

Red Canary experienced a minor incident on December 4, 2025 affecting VMware Carbon Black Response hosted by Red Canary and Detections, lasting 3h 23m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2025, 10:33 PM UTC
Resolved
Dec 05, 2025, 01:56 AM UTC
Duration
3h 23m
Detected by Pingoru
Dec 04, 2025, 10:33 PM UTC

Affected components

VMware Carbon Black Response hosted by Red CanaryDetections

Update timeline

  1. monitoring Dec 04, 2025, 10:33 PM UTC

    We are investigating ingestion issues with VMware Carbon Black Response services hosted by Red Canary. Sensor telemetry, events, and detections may be delayed in our Web Portal, APIs, and systems that leverage those APIs such as Canary Exporter. New sensor connections and installations may be impacted. The issue has been identified and a fix is being implemented. We are monitoring the system to confirm that it is returning to normal operations.

  2. resolved Dec 05, 2025, 01:56 AM UTC

    This incident has been resolved.