Red Canary incident

Data ingest delayed for SentinelOne customers

Minor Resolved View vendor source →

Red Canary experienced a minor incident on August 13, 2025 affecting SentinelOne and Detections and 1 more component, lasting 22h 12m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2025, 08:49 PM UTC
Resolved
Aug 14, 2025, 07:02 PM UTC
Duration
22h 12m
Detected by Pingoru
Aug 13, 2025, 08:49 PM UTC

Affected components

SentinelOneDetectionsSentinelOne

Update timeline

  1. identified Aug 13, 2025, 08:49 PM UTC

    SentinelOne declared an incident earlier today that has caused delays in receiving data from their platform: https://status.sentinelone.com/incidents/b03z8dft06hs We have engaged SentinelOne to determine how large their backlogs are and when we can expect to see data flow resume. We will update this incident as we learn more. Detections based on SentinelOne data may be delayed.

  2. resolved Aug 14, 2025, 07:02 PM UTC

    This incident has been resolved. SentinelOne has fixed the issue on their end, processed their backlog, and we are receiving data again.