Red Canary incident

Some portal pages are degraded or may appear missing

Red Canary experienced a minor incident on September 10, 2025 affecting Web Portal and API Requests, lasting 51m. The incident has been resolved; the full update timeline is below.

Started: Sep 10, 2025, 05:39 PM UTC
Resolved: Sep 10, 2025, 06:30 PM UTC
Duration: 51m
Detected by Pingoru: Sep 10, 2025, 05:39 PM UTC

Affected components

Web PortalAPI Requests

Update timeline

identified Sep 10, 2025, 05:39 PM UTC

We have identified an issue that may be causing a degraded portal experience for our customers. Some portal pages may be slower to respond or appear missing. A fix has been identified and is currently being implemented and tested. We will provide more information as soon as possible.
resolved Sep 10, 2025, 06:30 PM UTC

Our fix has been implemented, tested, and deployed. We've validated the portal is no longer degraded and pages that may have appeared to be missing are present.