Rapid7 had 51 outages in the last 2 years totaling 1011h 13m of downtime — averaging 2.1 incidents per month.
There were 51 Rapid7 outages since March 17, 2025 totaling 1011h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating reports of API issues in the EU region
This incident has been resolved.
We will be performing scheduled maintenance on SIEM/Collectors on 14/08/2026 16:00 PM UTC - 14/08/2026 17:00 PM UTC. During this time, customers may experience collector temporary stopping of collection. Impact: collection stopping on all collector based sources for 5-10 minutes. Worst case scenario: Collector goes offline until manual intervention We appreciate your patience and understanding as we work to improve the reliability and performance of our services.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
**Degraded Performance – Detection Events Processing (US-1)** We are currently experiencing slower than normal processing times for Detection Events in the US-1 region. Our team has been notified and is actively investigating the issue. Other regions are not affected at this time. We will provide a further update as soon as more information is available.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating reports of platform access issues for Threat Intelligence.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
All systems have recovered and are confirmed as operating as normal.
We are aware of an issue that presented with viewing and adding comments to SIEM investigations. Our engineering has identified the issue and implemented a solution. We are actively monitoring performance.
This incident has been resolved.
We are currently investigating an issue impacting APIv4 and Bulk Export API used by Vulnerability Management. We appreciate your patience as we work to restore full functionality!
We have identified the cause of the issue impacting APIv4 and Bulk Export API used by Vulnerability Management, we are also investigating a related issue impacting SIEM. We expect resolution by 11:35am UTC+1. We appreciate your patience as we work to restore full functionality!
A fix has been implemented, our monitoring indicates recovery. We continue to monitor this incident.
This incident has been resolved.
We are currently investigating intermittent issues in the agent management UI and delays in SIEM data processing.
We have identified the issue as a vendor dependency. We are working closely with the provider to restore full service.
Functionality has been restored, and systems are now operating normally. We are monitoring to ensure full stability.
This incident has been resolved.
We have identified an issue that caused delays in the creation of Investigations for SIEM (InsightIDR) and Managed Detection and Response customers. A fix has been deployed. Investigations that should have been created between 11:25 and 13:50 UTC on May 5, 2026 may still be delayed. We are actively replaying impacted alerts and working to ensure all missing Investigations are generated as quickly as possible.
Update: For Managed Detection and Response (MDR) customers, Rapid7 Managed alerts were not impacted. However, Custom and Contextual alerts (not triaged by the Rapid7 SOC) may have experienced delays in Investigation creation during this time window.
Update: Replay of impacted alerts for the CA and AP regions has been completed.
Update: Replay of impacted alerts for all regions has been completed.
We are currently investigating a slowdown in processing Alerts and creating investigations in ap-southeast-2 and eu-central-1 regions.
Impacted services have been scaled to process the backlog of investigations and are now fully caught up. We will continue to closely monitor service health to ensure ongoing stability.
Impacted services have been scaled to process the backlog of investigations and are now fully caught up. We will continue to closely monitor service health to ensure ongoing stability.
We have confirmed that all processing is up to date and operating as normal.
We are currently investigating an issue where InsightAppSec scans are failing to initiate or complete successfully.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified an issue impacting Attack Surface Management (Surface Command). Customers may experience failure of the Command Platform import feed. Our engineering teams have identified the root cause, applied the remediation and are actively restarting the impacted import feed due by 17:30 UTC - the time to completion of the import feed will vary based upon your environment size. Updates will be posted here as they become available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating an issue affecting the Automation Reporting Homepage at the primary landing page. Specific metrics, including "Time Saved" and "Time to Human Decision," are currently failing to load on this dashboard. Historical data remains secure on the backend, but we are currently verifying if new data is being successfully recorded. While these visual indicators are not appearing in the UI, users can still access reporting metrics through other areas of the product.
The root cause has been identified and our teams are actively working on a remediation. While these visual indicators are currently absent from the UI, historical data remains secure on the backend. We have confirmed that no data is being lost during this period; once the fix is deployed, all missing data will be backfilled and restored to the dashboard.
We are continuing to work on a fix for this issue.
We are continuing to work on the fix for this issue. Our engineering teams have established a clear path to recovery, and we can confirm that all missing data will be backfilled automatically. No action is required from customers at this time, as metrics will be restored to the dashboard as soon as the remediation is deployed.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue affecting Command Platform Login and Navigation between Command Platform Experiences. Customers may experience login latency and latency navigating through the User Interface. Our engineering teams are actively working to identify the cause and restore normal service. Updates will be posted here as they become available.
A fix has been implemented and we are continuing to monitor our recovery.
This incident has been resolved. Thank you for your patience and cooperation as we investigated and remediated.
Some customers in US East and US West are experiencing a higher than normal volume of investigations. The issue is no longer occurring, however we are looking into alerts received within the timeframe - 6pm to 12:30am UTC. If you believe you have been affected by this issue, please log a support case with the subject line: increased-investigation-volume.
Between 6:00 PM and 12:30 AM UTC, customers in the US East and US West regions experienced a higher than normal volume of investigations. This issue has been resolved and systems are performing normally. For our managed customers, the SOC is currently processing the remaining backlog of investigations
This incident has been resolved.
We are currently investigating an issue impacting log-in to the Command Platform.
We have recovered, and login is now accessible across all regions we continue to monitor the situation.
This incident has been resolved.
We are aware of an unexpected increase in the number of new investigations being created, starting at 11:00 AM UTC. This was caused by a configuration error that briefly re-enabled a set of legacy detections. We have since disabled these detections and are working to identify and mitigate the impact on user dashboards.This issue impacts SIEM and Services customers. Impact: Users may see a spike in noisy investigations created during this 2-hour window.
We are aware of an unexpected increase in the number of new investigations being created, starting at 11:00 AM UTC. This was caused by a configuration error that briefly re-enabled a set of legacy detections. We have since disabled these detections and are working to identify and mitigate the impact on user dashboards.This issue impacts SIEM and Services customers. Impact: Users may see a spike in noisy investigations created during this 2-hour window. **Next Steps: We are currently evaluating a bulk cleanup for the noisy investigations.
We have contacted all affected customers via email or their account teams and shared remediation plans for investigations created during the affected window. Our engineering teams have also begun the cleanup process. Please note: We are transitioning to direct updates for impacted customers, and this status page will no longer be updated. If you believe you were affected but have not received communication, please contact Rapid7 Support or reach out to your account team.
We are currently investigating an issue with an upgrade to collectors in the EU and US East 1 regions
The issue has been identified and a fix is being implemented.
The issue has been identified by our Engineering team and a fix is being tested.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
A fix has now been implemented and we are monitoring the results.
We continue to monitor the results of the fix implemented.
This incident has been resolved.
We are currently investigating an issue impacting InsightVM Dashboards across multiple regions. Our teams are currently investigating this issue and will provide further updates as we make progress.
We are continuing to investigate this issue.
Rapid7 has identified the issue impacting Dashboards loading and is actively working on mitigation.
A fix has been implemented and we are monitoring the results.
This incident has now been resolved.
We are currently investigating an issue within Vulnerability Management specifically affecting our US2 customers. During this time, you may experience login failures in Exposure Analytics or receive errors when calling the Public v4 API. Our engineering teams are actively working to identify the cause and restore normal service. Impacted Region: US2 First Noticed: March 3, 2026 @ 00:12 UTC Updates will be posted here as they become available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue in which the command platform is inaccessible
We have recovered across all regions, we continue to monitor.
This incident has been resolved.
We are currently investigating an issue impacting InsightVM Dashboards and v4 API. Our teams have identified the root cause, and recovery efforts are actively in progress. We will provide further updates as we make progress.
This incident has been resolved.
We are aware of a performance degradation affecting Vulnerability Management Dashboards, Remediation Projects, and Goals. Some requests for a subset of dashboard cards may be slower than usual or fail to load. Our teams are actively investigating and working to restore normal performance.
Our team continues to investigate the performance degradation affecting Vulnerability Management Dashboards, Remediation Projects, and Goals in the US1 region. Some requests may still be slower than usual or fail to load. We will provide another update as soon as more information becomes available.
We are continuing our investigation into the performance degradation affecting Vulnerability Management Dashboards, Remediation Projects, and Goals in the US1 region. Some requests may still be slower than usual or fail to load. Further updates will be provided as soon as more information becomes available.
Through our investigation, performance and availability has improved. We continue to monitor performance across Vulnerability Management Dashboards, Remediation Projects, and Goals in the US1 region.
We are aware of a continued performance degradation affecting Vulnerability Management Dashboards, Remediation Projects, and Goals. Some requests for a subset of dashboard cards may be slower than usual or fail to load. Our teams are actively investigating and working to restore normal performance.
Performance for Vulnerability Management Dashboards, Remediation Projects, and Goals in the US1 region has stabilized. Our engineering teams continue to investigate the earlier performance degradation to ensure it does not recur.
This incident has been resolved.
We are currently investigating an issue affecting Threat Command. Customers may experience intermittent login failure, API and user interface errors. Our engineering teams are actively working to identify the cause and restore normal service.
We are continuing to monitor the recovery from this incident and are seeing steady improvements in service availability.
This incident has been resolved.
We are currently investigating an issue affecting InsightIDR. Users may experience degraded performance impacting data collection, processing, and elements of the user interface.
The issue has been identified and a resolution is being implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.