Rapid7 Outage History

We are currently investigating an issue causing errors for Dashboard cards.

We are continuing to investigate this issue.

We are currently investigating issues with the InsightVM application on the Insight Platform.

We are currently investigating an issue where some Dashboard Cards in US1 may not load.

Rapid7 is currently investing an ongoing issue with AppSec in US1.

We are currently experiencing delays in processing Endpoint/Agent data alerts. As a result, some alerts may be delayed in appearing within the platform . Impact: Customers may notice delayed visibility into certain endpoint/agent-based alerts. No data has been lost; this is strictly a processing delay. Current Status: Rapid7 is actively investigating

We have temporarily paused Remediation Projects and Goals/SLAs processing to ensure data accuracy. Our teams are working to restore full functionality.

We are currently investigating an issue causing slow response times and timeouts for some requests to our Public API. Our engineering team is working to identify the root cause and restore normal performance.

Our engineering team is working to identify the root cause and restore normal performance. During our monitoring we have detected an increase in slow response times and timeouts to our Public API.

We are investigating intermittent performance issues with the Public API in the US1 region. Some requests may experience slower-than-normal response times or occasional timeouts. Our engineering teams are actively working on optimizations to restore normal API performance.

We have identified an issue that began on July 24, 2025, at 17:21 UTC, where High and Critical alerts from SentinelOne and CrowdStrike are not populating correctly in InsightIDR for a subset of MDR customers who have opted to have the Rapid7 SOC monitor third-party alerts from these event sources.

We are aware of ingestion delays for asset data to Exposure Analytics from Security Consoles for InsightVM customers in us-east-1. We are actively working to remediate the impact of this issue.

We have identified the problem and are actively working on the solution. To facilitate this, we've temporarily scaled down data ingestion into our search infrastructure. While this process is underway, you may notice some discrepancies or delays in the most recent information reflected in search results.

Rapid7 is currently investigating an incident that is causing some pages to load incorrectly from the platform. We will keep you updated as we continue to investigate this behavior.

We are investigating an issue that impacts Basic Custom Detection Rules and Pre-Computed Queries in InsightIDR. Basic Custom Alerts will be delayed as a result of this issue, PCQ data will be unavailable as of 11:20 UTC.

Investigation and efforts to resolve this issue are still ongoing.

We are currently investigating this issue.

We are continuing to investigate this issue.

We are still investigating the issue across IDR investigation creation workflows. Alerts creation is not affected, although some updates to associate alerts to investigations may be impacted. Further updates will be provided in due course

We are continuing to investigate this issue.

We have identified the cause of the issue. Additional capacity has been allocated to work through the backlog of events. Creating new investigations can be delayed by up to four hours. Some existing investigations will experience similar delays with new alert indicators being added to the timeline.