Rapid7 Outage History

Rapid7 is up right now

Pingoru has recorded 50 incidents for Rapid7: 36 in the last 12 months and 12 in the last 90 days.

Source: status.rapid7.com

50incidents recorded
36last 12 months
12last 90 days
31 hourstypical duration
Incidents per month
036AprMayJunJulAugSepOct1
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Rapid7 in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 20266144 of 720 (20%)
May 2026413 of 744 (2%)
June 2026151 of 720 (7%)
July 202600 of 744 (0%)
August 2026576 of 744 (10%)
September 2026610 of 720 (1%)
October 202612 of 587 (0%)

Incidents, newest first

Minor March 9, 2026 InsightVM Dashboards Failing to Load 4h 41m User Interface, User Interface, User Interface, User Interface and 4 more

Started Mar 09, 2026, 06:26 PM UTC· resolved Mar 09, 2026, 11:08 PM UTC

  1. investigating Mar 09, 2026, 06:26 PM UTC

    We are currently investigating an issue impacting InsightVM Dashboards across multiple regions. Our teams are currently investigating this issue and will provide further updates as we make progress.

  2. investigating Mar 09, 2026, 07:27 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 09, 2026, 07:46 PM UTC

    Rapid7 has identified the issue impacting Dashboards loading and is actively working on mitigation.

  4. monitoring Mar 09, 2026, 08:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 09, 2026, 11:08 PM UTC

    This incident has now been resolved.

Read the full incident report →

Critical March 3, 2026 Vulnerability Management (US2) - Service Interruption 1h 14m User Interface, Data Processing

Started Mar 03, 2026, 12:53 AM UTC· resolved Mar 03, 2026, 02:07 AM UTC

  1. investigating Mar 03, 2026, 12:53 AM UTC

    We are currently investigating an issue within Vulnerability Management specifically affecting our US2 customers. During this time, you may experience login failures in Exposure Analytics or receive errors when calling the Public v4 API. Our engineering teams are actively working to identify the cause and restore normal service. Impacted Region: US2 First Noticed: March 3, 2026 @ 00:12 UTC Updates will be posted here as they become available.

  2. monitoring Mar 03, 2026, 01:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 03, 2026, 02:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 1, 2026 Monitoring a Vendor Outage in me-central-01 17d User Interface, User Interface, Data Processing, Data Processing

Started Mar 01, 2026, 02:05 PM UTC· resolved Mar 18, 2026, 02:32 PM UTC

  1. monitoring Mar 01, 2026, 02:05 PM UTC

    We are monitoring the effects of a Vendor Outage impacting customers in me-central-01 region, our engineering and support teams are actively monitoring and stabilising at this time.

  2. monitoring Mar 01, 2026, 08:58 PM UTC

    We are continuing to monitor and stabilise services as we navigate a vendor outage impacting customers in me-central-01. For our VM customers, the following impact may be observed: - Dashboards and Query Builder not returning data - Inability to create new Goals / SLAs and Remediation Projects - 5XX responses from APIv4 We will provide further updates as we have more information.

  3. monitoring Mar 02, 2026, 12:56 PM UTC

    We are continuing to monitor and stabilise services as we navigate a vendor outage impacting customers in me-central-01. For our VM customers, the following impact may be observed: - Dashboards and Query Builder not returning data - Inability to create new Goals / SLAs and Remediation Projects - 5XX responses from APIv4 We will provide further updates as we have more information.

  4. monitoring Mar 03, 2026, 08:01 PM UTC

    We are continuing to monitor and stabilise services as we navigate a vendor outage impacting customers in me-central-01. For our VM customers, the following impact may be observed: - Dashboards and Query Builder not returning data - Inability to create new Goals / SLAs and Remediation Projects - 5XX responses from APIv4

  5. monitoring Mar 04, 2026, 03:16 PM UTC

    We are continuing to monitor and stabilise services as we navigate a vendor outage impacting customers in me-central-01. For our VM customers, the following impact may be observed: - Dashboards and Query Builder not returning data - Inability to create new Goals / SLAs and Remediation Projects - 5XX responses from APIv4

  6. monitoring Mar 09, 2026, 06:22 AM UTC

    We are continuing to monitor for any further issues.

  7. monitoring Mar 09, 2026, 06:22 AM UTC

    We are continuing to monitor and stabilise services as we navigate a vendor outage impacting customers in me-central-01. For our VM customers, the following impact may be observed: - Dashboards and Query Builder not returning data - Inability to create new Goals / SLAs and Remediation Projects - 5XX responses from APIv4

  8. resolved Mar 18, 2026, 02:32 PM UTC

    Update – We continue to monitor the vendor outage impacting the me-central-01 region. At this time, affected services remain unavailable and we do not have an estimated timeline for full restoration. We have completed dedicated outreach to impacted customers via email and/or through their account teams to ensure visibility and support. As this issue is driven by a vendor, we will transition to a dedicated update format. As a result this status page will no longer reflect our current state. If you believe you were impacted and have not received direct communication, please contact Rapid7 Support or reach out to your account team for assistance. We appreciate your continued patience as we work with our vendor to resolve this issue.

Read the full incident report →

Minor February 5, 2026 Command Platform Intermittent Inaccessibility 22m User Interface, User Interface, User Interface, User Interface and 39 more

Started Feb 05, 2026, 09:11 AM UTC· resolved Feb 05, 2026, 09:33 AM UTC

  1. investigating Feb 05, 2026, 09:11 AM UTC

    We are currently investigating an issue in which the command platform is inaccessible

  2. monitoring Feb 05, 2026, 09:19 AM UTC

    We have recovered across all regions, we continue to monitor.

  3. resolved Feb 05, 2026, 09:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 30, 2025 InsightVM Dashboards and API Degraded Performance for US1 1h 7m User Interface

Started Nov 30, 2025, 09:06 PM UTC· resolved Nov 30, 2025, 10:14 PM UTC

  1. identified Nov 30, 2025, 09:06 PM UTC

    We are currently investigating an issue impacting InsightVM Dashboards and v4 API. Our teams have identified the root cause, and recovery efforts are actively in progress. We will provide further updates as we make progress.

  2. resolved Nov 30, 2025, 10:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025 Threat Command and Threat Intelligence - User Interface and API Degradation 4h 14m User Interface, User Interface, User Interface, User Interface and 6 more

Started Nov 18, 2025, 01:10 PM UTC· resolved Nov 18, 2025, 05:24 PM UTC

  1. investigating Nov 18, 2025, 01:10 PM UTC

    We are currently investigating an issue affecting Threat Command. Customers may experience intermittent login failure, API and user interface errors. Our engineering teams are actively working to identify the cause and restore normal service.

  2. monitoring Nov 18, 2025, 03:38 PM UTC

    We are continuing to monitor the recovery from this incident and are seeing steady improvements in service availability.

  3. resolved Nov 18, 2025, 05:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 17, 2025 Degraded Performance in US1 for Dashboards, Remediation Projects, and Goals 1d 8h User Interface

Started Nov 17, 2025, 04:00 PM UTC· resolved Nov 19, 2025, 12:59 AM UTC

  1. investigating Nov 17, 2025, 04:00 PM UTC

    We are aware of a performance degradation affecting Vulnerability Management Dashboards, Remediation Projects, and Goals. Some requests for a subset of dashboard cards may be slower than usual or fail to load. Our teams are actively investigating and working to restore normal performance.

  2. investigating Nov 17, 2025, 10:56 PM UTC

    Our team continues to investigate the performance degradation affecting Vulnerability Management Dashboards, Remediation Projects, and Goals in the US1 region. Some requests may still be slower than usual or fail to load. We will provide another update as soon as more information becomes available.

  3. investigating Nov 18, 2025, 02:07 AM UTC

    We are continuing our investigation into the performance degradation affecting Vulnerability Management Dashboards, Remediation Projects, and Goals in the US1 region. Some requests may still be slower than usual or fail to load. Further updates will be provided as soon as more information becomes available.

  4. monitoring Nov 18, 2025, 01:34 PM UTC

    Through our investigation, performance and availability has improved. We continue to monitor performance across Vulnerability Management Dashboards, Remediation Projects, and Goals in the US1 region.

  5. investigating Nov 18, 2025, 03:30 PM UTC

    We are aware of a continued performance degradation affecting Vulnerability Management Dashboards, Remediation Projects, and Goals. Some requests for a subset of dashboard cards may be slower than usual or fail to load. Our teams are actively investigating and working to restore normal performance.

  6. monitoring Nov 19, 2025, 04:01 AM UTC

    Performance for Vulnerability Management Dashboards, Remediation Projects, and Goals in the US1 region has stabilized. Our engineering teams continue to investigate the earlier performance degradation to ensure it does not recur.

  7. resolved Nov 20, 2025, 12:59 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 4, 2025 InsightIDR - Data Collection, Processing and User Interface Degradation 4h 25m User Interface, User Interface, User Interface, User Interface

Started Nov 04, 2025, 01:52 PM UTC· resolved Nov 04, 2025, 06:17 PM UTC

  1. investigating Nov 04, 2025, 01:52 PM UTC

    We are currently investigating an issue affecting InsightIDR. Users may experience degraded performance impacting data collection, processing, and elements of the user interface.

  2. identified Nov 04, 2025, 02:22 PM UTC

    The issue has been identified and a resolution is being implemented.

  3. identified Nov 04, 2025, 02:34 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Nov 04, 2025, 02:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 04, 2025, 06:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 29, 2025 Collection from 3rd Party Cloud Based Event Source Degraded 4h 46m

Started Oct 29, 2025, 05:05 PM UTC· resolved Oct 29, 2025, 09:51 PM UTC

  1. identified Oct 29, 2025, 05:05 PM UTC

    Rapid7 is currently aware of a degradation issue with one of our service providers. As a result, some cloud based event sources and collectors may be effected. Our teams are closely monitoring the situation. We appreciate your patience and will provide updates as more information becomes available.

  2. identified Oct 29, 2025, 05:38 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Oct 29, 2025, 05:41 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Oct 29, 2025, 07:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 29, 2025, 09:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 28, 2025 IDR - Delays in Log Search Data (EU) 8h 18m

Started Oct 28, 2025, 01:41 AM UTC· resolved Oct 28, 2025, 10:00 AM UTC

  1. identified Oct 28, 2025, 01:41 AM UTC

    We’ve identified an issue causing delays in log search data for some customers. Alert delivery remains unaffected. Our engineering team is actively investigating the issue.

  2. monitoring Oct 28, 2025, 01:53 AM UTC

    Engineering teams have identified the cause and have taken measures to remediate.

  3. resolved Oct 28, 2025, 10:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025 Degraded Performance across Command Platform 1d 1h User Interface, Data Processing

Started Oct 20, 2025, 10:55 AM UTC· resolved Oct 21, 2025, 12:11 PM UTC

  1. monitoring Oct 20, 2025, 10:55 AM UTC

    We are actively monitoring our recovery from the earlier mentioned incident, you can expect degraded performance across data processing and user interface throughout the Command Platform.

  2. monitoring Oct 20, 2025, 01:16 PM UTC

    We continue to monitor InsightIDR Event Processing as we process a queue backlog. We have recovered to healthy state in InsightVM, InsightAppSec and InsightCloudSec

  3. monitoring Oct 20, 2025, 02:25 PM UTC

    We continue to monitor InsightIDR Event Processing as we process a queue backlog. We are experiencing a delay in starting scans within InsightAppSec, which we are investigating. We have recovered to healthy state in InsightVM and InsightCloudSec

  4. identified Oct 20, 2025, 04:49 PM UTC

    We are investigating multiple service degradations impacting InsightIDR, InsightAppSec, Data Collection Management and InsightVM. - Event Processing: Customers may experience delays in event processing, resulting in lag for alert generation and investigation creation within InsightIDR. - Event Processing and User Interface: InsightVM customers may experience slowness loading the User Interface as well as Event Processing degradation. We are also investigating intermittent authentication degradation. - API Availability: Degradation of specific API performance within InsightIDR may affect integrations and automated workflows. - Data Collection Management: The Insight Agent status within the Data Collection Management UI may display incorrect information. - InsightAppSec: Customers may experience a delay in starting scans within InsightAppSec. We are actively working to identify the root cause and restore normal performance as quickly as possible.

  5. identified Oct 20, 2025, 06:11 PM UTC

    Rapid7 Service Recovery Update Rapid7 is actively working to recover from multiple service degradations affecting InsightIDR, InsightAppSec, Data Collection Management, and InsightVM. Current Impact: - Event Processing (InsightIDR & InsightVM): Customers may experience delays in event processing, which could result in lag for alert generation and investigation creation within InsightIDR, as well as event processing degradation in InsightVM. - User Interface (InsightVM): Customers may experience slowness when loading the InsightVM User Interface. - Data Collection Management: The Insight Agent status displayed in the Data Collection Management UI may show inaccurate information. - InsightAppSec: Customers may experience delays when initiating scans within InsightAppSec.

  6. monitoring Oct 20, 2025, 07:51 PM UTC

    Rapid7 Service Recovery Update Rapid7 is actively working to recover from multiple service degradations affecting InsightIDR, InsightAppSec, Data Collection Management, and InsightVM. Current Impact: - Event Processing (InsightIDR & InsightVM): Customers may experience delays in event processing, which could result in lag for alert generation and investigation creation within InsightIDR, as well as event processing degradation in InsightVM. - User Interface (InsightVM): Customers may experience slowness when loading the InsightVM User Interface. - Data Collection Management: The Insight Agent status displayed in the Data Collection Management UI may show inaccurate information. - InsightAppSec: Customers may experience delays when initiating scans within InsightAppSec.

  7. monitoring Oct 20, 2025, 09:29 PM UTC

    Rapid7 Service Status Update Rapid7 has made significant progress in recovering from the recent service degradations impacting InsightIDR, InsightAppSec, Data Collection Management, InsightCloudSec and InsightVM. Current Status: Most services have returned to normal operation. However, Event Collection and Processing remains delayed within InsightIDR - This may continue to cause lag in alert generation and investigation creation. We appreciate your patience and understanding as we complete the recovery process.

  8. monitoring Oct 21, 2025, 02:05 AM UTC

    The recent service degradations impacting Rapid7 products have now been mitigated. Current Status: All services have returned to normal operation. We appreciate your patience during the recovery process.

  9. resolved Oct 21, 2025, 12:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 16, 2025 InsightVM Cloud Reporting Page Loading Issues (AP) 2h 5m User Interface

Started Oct 16, 2025, 10:07 PM UTC· resolved Oct 17, 2025, 12:12 AM UTC

  1. investigating Oct 16, 2025, 10:07 PM UTC

    We are currently investigating an issue where the cloud reporting page is failing to load or is unavailable for some users. During this time, users may be unable to generate new cloud reports. Our engineers are diagnosing the issue to determine the root cause and restore functionality.

  2. monitoring Oct 16, 2025, 10:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 17, 2025, 12:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 15, 2025 InsightVM Exposure Analytics Dashboard Disruption 19h 49m User Interface

Started Sep 15, 2025, 07:54 PM UTC· resolved Sep 16, 2025, 03:44 PM UTC

  1. investigating Sep 15, 2025, 07:54 PM UTC

    We are currently investigating an issue causing errors for Dashboard cards.

  2. investigating Sep 15, 2025, 08:04 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 15, 2025, 08:31 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 15, 2025, 09:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 16, 2025, 03:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 15, 2025 Monitoring Surface Command Performance in eu-central-1 3h 18m Data Processing

Started Sep 15, 2025, 02:22 PM UTC· resolved Sep 15, 2025, 05:41 PM UTC

  1. monitoring Sep 15, 2025, 02:22 PM UTC

    We are currently monitoring our Surface Command infrastructure within eu-central-1 region for performance and stability.

  2. resolved Sep 15, 2025, 05:41 PM UTC

    This incident has been resolved - If you have any further questions please don't hesitate to raise a support case from within the customer portal.

Read the full incident report →

Major September 14, 2025 InsightVM (US2) - Degragation of service 1h 58m User Interface

Started Sep 14, 2025, 09:08 PM UTC· resolved Sep 14, 2025, 11:07 PM UTC

  1. investigating Sep 14, 2025, 09:08 PM UTC

    We are currently investigating issues with the InsightVM application on the Insight Platform.

  2. identified Sep 14, 2025, 09:49 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 14, 2025, 09:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Sep 14, 2025, 10:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Sep 14, 2025, 11:06 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Sep 14, 2025, 11:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 9, 2025 InsightVM Exposure Analytics Dashboard Cards Not Loading 2h 30m User Interface

Started Sep 09, 2025, 07:33 PM UTC· resolved Sep 09, 2025, 10:03 PM UTC

  1. investigating Sep 09, 2025, 07:33 PM UTC

    We are currently investigating an issue where some Dashboard Cards in US1 may not load.

  2. monitoring Sep 09, 2025, 08:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 09, 2025, 10:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 4, 2025 AppSec User Interface is Unreachable in US1 1h 42m User Interface

Started Sep 04, 2025, 05:49 PM UTC· resolved Sep 04, 2025, 07:31 PM UTC

  1. investigating Sep 04, 2025, 05:49 PM UTC

    Rapid7 is currently investing an ongoing issue with AppSec in US1.

  2. monitoring Sep 04, 2025, 06:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 04, 2025, 07:31 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 04, 2025, 07:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 23, 2025 Delays in Alerting Endpoint/Agent Data 1h 3m

Started Aug 23, 2025, 07:01 PM UTC· resolved Aug 23, 2025, 08:05 PM UTC

  1. investigating Aug 23, 2025, 07:01 PM UTC

    We are currently experiencing delays in processing Endpoint/Agent data alerts. As a result, some alerts may be delayed in appearing within the platform . Impact: Customers may notice delayed visibility into certain endpoint/agent-based alerts. No data has been lost; this is strictly a processing delay. Current Status: Rapid7 is actively investigating

  2. identified Aug 23, 2025, 07:04 PM UTC

    Rapid7 has identified the underlying issue and are trying to identify a workaround right now.

  3. monitoring Aug 23, 2025, 07:26 PM UTC

    Rapid7 has released a fix and is currently monitoring the active state

  4. monitoring Aug 23, 2025, 07:53 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Aug 23, 2025, 08:01 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Aug 23, 2025, 08:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 12, 2025 InsightVM - Remediation Projects/Goals & SLAs 7d 4h

Started Aug 12, 2025, 04:11 AM UTC· resolved Aug 19, 2025, 09:05 AM UTC

  1. investigating Aug 12, 2025, 04:11 AM UTC

    We have temporarily paused Remediation Projects and Goals/SLAs processing to ensure data accuracy. Our teams are working to restore full functionality.

  2. monitoring Aug 12, 2025, 10:01 PM UTC

    We have begun the process of restoring backend processing for Remediation Projects and Goals/SLAs. To ensure platform stability, we are cautiously resuming this service in phases and are processing the backlog of events. You will begin to see projects and goals update, but full processing capacity will be restored gradually. We will post an update once services are fully operational.

  3. monitoring Aug 14, 2025, 01:18 AM UTC

    Remediation Project updates have returned to normal, but ticketing integrations (e.g., Jira) are delayed due to a backlog. We are actively scaling up services to process this queue

  4. monitoring Aug 14, 2025, 11:16 AM UTC

    Update: Remediation Project remain operational, ticketing integrations (e.g., Jira) are delayed due to a backlog which is being processed.

  5. monitoring Aug 15, 2025, 10:25 PM UTC

    Remediation Projects are operational, queues are being processed as expected.

  6. resolved Aug 19, 2025, 09:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 12, 2025 Insight VM - Public API Timeouts 7d 4h

Started Aug 12, 2025, 04:09 AM UTC· resolved Aug 19, 2025, 09:05 AM UTC

  1. investigating Aug 12, 2025, 04:09 AM UTC

    We are currently investigating an issue causing slow response times and timeouts for some requests to our Public API. Our engineering team is working to identify the root cause and restore normal performance.

  2. monitoring Aug 12, 2025, 10:02 PM UTC

    We have implemented fixes that have stabilized our Public API and resolved the recent timeout errors. API availability has returned to normal levels, and we are now actively monitoring its performance. While the service is stable, some requests may experience higher than normal latency. Our team is continuing to deploy performance enhancements to restore normal response times.

  3. investigating Aug 13, 2025, 01:27 PM UTC

    Our engineering team is working to identify the root cause and restore normal performance. During our monitoring we have detected an increase in slow response times and timeouts to our Public API.

  4. investigating Aug 13, 2025, 03:11 PM UTC

    We are investigating intermittent performance issues with the Public API in the US1 region. Some requests may experience slower-than-normal response times or occasional timeouts. Our engineering teams are actively working on optimizations to restore normal API performance.

  5. monitoring Aug 14, 2025, 01:16 AM UTC

    The Public API in the us-east-1 region is stable and available. We are continuing to monitor API latency and error rates, and are investigating isolated reports of performance degradation from specific customers.

  6. monitoring Aug 14, 2025, 11:18 AM UTC

    The Public API in the us-east-1 region is stable and available. We are continuing to monitor API performance and availability.

  7. resolved Aug 19, 2025, 09:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 11, 2025 Degradation in loading Exposure Analytics Dashboards in InsightVM 7d 13h User Interface

Started Aug 11, 2025, 07:26 PM UTC· resolved Aug 19, 2025, 09:05 AM UTC

  1. investigating Aug 11, 2025, 07:26 PM UTC

    We have identified an issue where some customers may be experience problems loading EA Dashboards. The engineering team is actively investigating the issue.

  2. investigating Aug 11, 2025, 11:33 PM UTC

    We are continuing to investigate the issue impacting the availability of EA Dashboards for some customers. Our team is making progress in isolating the root cause. We’ll share another update as soon as we have more details.

  3. monitoring Aug 12, 2025, 01:31 AM UTC

    EA Dashboards and public API services are restored. Remediation Projects and Goals/SLAs processing has been temporarily paused to ensure data accuracy. Our teams are working to restore full functionality.

  4. monitoring Aug 12, 2025, 04:05 AM UTC

    We have implemented a fix to address slow dashboard loading times, and we are now actively monitoring the system to ensure stability and performance. While the majority of users should see normal performance, some may still experience intermittent slowness.

  5. monitoring Aug 12, 2025, 10:02 PM UTC

    Dashboard performance have returned to normal, and our monitoring confirms that this issue is no longer occurring. We will continue to monitor the platform closely.

  6. monitoring Aug 13, 2025, 03:10 PM UTC

    Dashboard performance in the US1 region is stable, with high availability and low latency. We will continue to monitor to ensure stability holds.

  7. monitoring Aug 14, 2025, 01:17 AM UTC

    Dashboard performance in the us-east-1 region is stable, with high availability and low latency. We will continue to monitor to ensure stability holds.

  8. monitoring Aug 14, 2025, 11:17 AM UTC

    Dashboard performance in the us-east-1 region has remained stable, with high availability and low latency. We are continuing to monitor to ensure stability persists.

  9. resolved Aug 19, 2025, 09:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 31, 2025 Command Platform Outage 1h 7m User Interface, User Interface, User Interface, User Interface and 37 more

Started Jul 31, 2025, 09:34 AM UTC· resolved Jul 31, 2025, 10:41 AM UTC

  1. monitoring Jul 31, 2025, 09:34 AM UTC

    We are currently monitoring issues that impacted logging into the Command Platform in all regions.

  2. monitoring Jul 31, 2025, 09:37 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Jul 31, 2025, 10:41 AM UTC

    This issue has been resolved.

Read the full incident report →

Minor July 29, 2025 InsightIDR – Missing SentinelOne and CrowdStrike Alerts for some MDR customers 2h 29m

Started Jul 29, 2025, 03:59 AM UTC· resolved Jul 29, 2025, 06:28 AM UTC

  1. investigating Jul 29, 2025, 03:59 AM UTC

    We have identified an issue that began on July 24, 2025, at 17:21 UTC, where High and Critical alerts from SentinelOne and CrowdStrike are not populating correctly in InsightIDR for a subset of MDR customers who have opted to have the Rapid7 SOC monitor third-party alerts from these event sources.

  2. identified Jul 29, 2025, 05:44 AM UTC

    The issue affecting alerts for SentinelOne and CrowdStrike for MDR customers has now been mitigated. Work is ongoing to replay missed alerts for MDR SOC analyst triage and investigation.

  3. resolved Jul 29, 2025, 06:28 AM UTC

    Delayed alerts for SentinelOne and CrowdStrike for MDR customers have now been resolved. Replay of the delayed alerts is now complete. The MDR SOC will reach out via standard methods if investigation reveals any alerts requiring customer awareness or response.

Read the full incident report →

Minor July 23, 2025 InsightVM US-East-1 - Ingestion Delay 1d 4h

Started Jul 23, 2025, 04:38 PM UTC· resolved Jul 24, 2025, 09:02 PM UTC

  1. investigating Jul 23, 2025, 04:38 PM UTC

    We are aware of ingestion delays for asset data to Exposure Analytics from Security Consoles for InsightVM customers in us-east-1. We are actively working to remediate the impact of this issue.

  2. investigating Jul 24, 2025, 10:36 AM UTC

    We have identified the problem and are actively working on the solution. To facilitate this, we've temporarily scaled down data ingestion into our search infrastructure. While this process is underway, you may notice some discrepancies or delays in the most recent information reflected in search results.

  3. identified Jul 24, 2025, 04:51 PM UTC

    Ingestion into the search infrastructure has been re-enabled. We are currently working through the backlog of messages.

  4. monitoring Jul 24, 2025, 06:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 24, 2025, 09:02 PM UTC

    This incident has been resolved.

Read the full incident report →