Rapid7 experienced a major incident on April 9, 2026 affecting Data Processing and Data Processing, lasting 16h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 09, 2026, 05:12 AM UTC
Some customers in US East and US West are experiencing a higher than normal volume of investigations. The issue is no longer occurring, however we are looking into alerts received within the timeframe - 6pm to 12:30am UTC. If you believe you have been affected by this issue, please log a support case with the subject line: increased-investigation-volume.
- monitoring Apr 09, 2026, 08:55 AM UTC
Between 6:00 PM and 12:30 AM UTC, customers in the US East and US West regions experienced a higher than normal volume of investigations. This issue has been resolved and systems are performing normally. For our managed customers, the SOC is currently processing the remaining backlog of investigations
- resolved Apr 09, 2026, 09:28 PM UTC
This incident has been resolved.