Rapid7 incident

Degraded Performance in US1 for Dashboards, Remediation Projects, and Goals

Major Resolved View vendor source →

Rapid7 experienced a major incident on November 18, 2025 affecting User Interface, lasting 11h 24m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 01:34 PM UTC
Resolved
Nov 19, 2025, 12:59 AM UTC
Duration
11h 24m
Detected by Pingoru
Nov 18, 2025, 01:34 PM UTC

Affected components

User Interface

Update timeline

  1. investigating Nov 17, 2025, 04:00 PM UTC

    We are aware of a performance degradation affecting Vulnerability Management Dashboards, Remediation Projects, and Goals. Some requests for a subset of dashboard cards may be slower than usual or fail to load. Our teams are actively investigating and working to restore normal performance.

  2. investigating Nov 17, 2025, 10:56 PM UTC

    Our team continues to investigate the performance degradation affecting Vulnerability Management Dashboards, Remediation Projects, and Goals in the US1 region. Some requests may still be slower than usual or fail to load. We will provide another update as soon as more information becomes available.

  3. investigating Nov 18, 2025, 02:07 AM UTC

    We are continuing our investigation into the performance degradation affecting Vulnerability Management Dashboards, Remediation Projects, and Goals in the US1 region. Some requests may still be slower than usual or fail to load. Further updates will be provided as soon as more information becomes available.

  4. monitoring Nov 18, 2025, 01:34 PM UTC

    Through our investigation, performance and availability has improved. We continue to monitor performance across Vulnerability Management Dashboards, Remediation Projects, and Goals in the US1 region.

  5. investigating Nov 18, 2025, 03:30 PM UTC

    We are aware of a continued performance degradation affecting Vulnerability Management Dashboards, Remediation Projects, and Goals. Some requests for a subset of dashboard cards may be slower than usual or fail to load. Our teams are actively investigating and working to restore normal performance.

  6. monitoring Nov 19, 2025, 04:01 AM UTC

    Performance for Vulnerability Management Dashboards, Remediation Projects, and Goals in the US1 region has stabilized. Our engineering teams continue to investigate the earlier performance degradation to ensure it does not recur.

  7. resolved Nov 20, 2025, 12:59 AM UTC

    This incident has been resolved.