Precisely Outage History

Dear Spectrum OnDemand APIs customer, We are experiencing technical issues with our production environment which may prevent you from using all features of the Spectrum OnDemand APIs. Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Spectrum OnDemand Team

We are working to address a technical issue with Data Integrity Suite (DIS) that is preventing users from accessing the platform. Users attempting to log in to DIS (https://cloud.precisely.com/) are receiving a "We can't let you in. You'll need permission first." 403 error. This issue appears to have a global impact across all regions. Users attempting to call the APIs receive errors such as DIS-1003. Our engineering team is actively investigating the issue and working to restore service as quickly as possible. You will receive an update every 30 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

Dear Data360 DQ+ customer, We are experiencing technical issues with our UAT environment which is causing slowness on the processing of Analysis with Data360 DQ+. Our Emergency Response Team is investigating these issues along with AWS and will work to restore Data360 DQ+ to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Data360 DQ+ Team

We are working to address a technical issue with Data Integrity Suite for Government which may prevent you from accessing non-default workspaces. Attempting to switch to or navigate to any workspaces other than the user's default workspace is currently failing in the USG1 (Government) region. This issue began at approximately 1:35pm EDT / 17:35 UTC. You will receive an update every 30 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

Dear Data Integrity Suite customer, We are currently experiencing technical difficulties with our Prod environment, where DIS workspaces are opening with missing menus. This appears to be a general issue affecting multiple workspaces in the eu-west-2 region. As a result, some features in the Data Integrity Suite may not be temporarily visible after opening a workspace. Our Emergency Response Team is actively investigating the issue and working to determine the root cause and overall impact. We will provide updates as soon as more information becomes available. Thank you for your patience.

We are investigating a situation where some running Agents are not communicating with the Precisely Cloud. Affected agents show "Action Required" status in the UI. You may have received an "Agents offline" email for affected agents as well. If you are impacted, please run the following command to check if Operator is listed under the list of services. ./discli agent status If this service is missing please run the following command to resume connectivity: ./discli agent applyOperatorVersion --version=2.1.30 We will update this status once we know more. You will receive an update every 30 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

Data Integrity Suite for Government is experiencing service disruptions in Catalog and Governance components due to permission errors. Users in the USG1 region may be unable to access these services. Our team is actively investigating and will provide updates within 30 minutes.

Update: We have identified recent changes as the likely cause of the Catalog and Governance service disruption in Data Integrity Suite for Government. We are now rolling back those changes to restore service. We will share another update once rollback is complete and service health is confirmed.

Resolved: The issue affecting Catalog and Governance services in Data Integrity Suite for Government has been fixed. Access and permissions are now operating normally. We will continue to monitor closely to ensure stability.

We are working to address a technical issue with the Data Integrity Suite which may prevent you from using some features. These modules and features are known to be impacted at this time: Agents Agents are currently unable to communicate with Data Integrity Suite workspaces in the US1 region. Affected agents are not checking in with the Precisely Cloud consistently and may report "Action required" status in the UI. This issue began at approximately 9:36 am EDT / 13:36 UTC. You will receive an update every 30 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

At 9:36 am EDT / 13:36 UTC the Data Integrity Suite began experiencing a technical issue which may prevent you from using some features. Agents At this time Agents seem to be recovering and we will continue to closely monitor our systems. Thank you for your patience, Precisely Emergency Response Team

Dear Precisely APIs customer, We are currently experiencing technical issues with our production environment which may prevent you from using all features of the Precisely APIs system. Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you! The Precisely APIs Team

We are continuing to investigate this issue.

We are currently investigating a technical issue that may result in assets being lost when starting datasource discovery (cataloging). As a precaution, please avoid initiating any new discovery (cataloging) operations until a fix has been deployed. Thank you for your patience, Precisely Emergency Response Team

We are working to address a technical issue with the Precisely Data Integrity Suite. These modules and features are known to be impacted at this time: Spatial Analytics Location Reports in TrueView/UI Enrich Data Graph API You will receive an update every 30 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

We are working to address a technical issue with the Precisely Data Integrity Suite. These modules and features are known to be impacted at this time: - User Interface You will receive an update every 30 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

Dear MapMarker customer, We are currently experiencing technical issues which may prevent you from accessing MapMarker. Our Emergency Response Team is investigating to determine the full scope of the outage and are working to restore the operation of MapMarker. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you! The Precisely MapMarker Team

Dear GeoTAX.com customer, We are currently experiencing technical issues which may prevent you from accessing GeoTAX.com. Our Emergency Response Team is investigating to determine the full scope of the outage and are working to restore the operation of GeoTAX.com. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you! The Precisely GeoTAX Team

We are aware of an ongoing service disruption affecting Data360 availability for customers outside the US region. Precisely engineering teams are actively diagnosing the root cause and implementing corrective actions. Updates will be posted here as we make progress. We apologize for the inconvenience caused.

Dear Data360 DQ+ customer, We are experiencing technical issues with our Prod environment due to an issue with AWS DNS, which may prevent you from using all features of the Data360 DQ+. Our Emergency Response Team is investigating these issues closely with AWS and will work to restore Data360 DQ+ to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Data360 DQ+ Team

Following our earlier notice, we want to share details on the service impact. The environments are being impacted by EC2 Instances not being created and DNS issues. We are working to resolve with AWS and restore the environment.

Dear Spectrum OnDemand APIs customer, We are experiencing technical issues with our production environment due to an ongoing AWS outage in the US-EAST-1 region which may prevent you from using all features of the Spectrum OnDemand APIs. Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Spectrum OnDemand Team

We are continuing to investigate this issue.

We are aware that some customers are experiencing partial or complete impact in their Govern production environments. Our teams are actively investigating the root cause and working with the highest priority to implement a resolution.

We have identified the issue impacting Govern environments. Our engineering team is working on and validating the resolution.

We are working to address a technical issue with the Data Integrity Suite which may prevent you from using some features. These modules and features are known to be impacted at this time: - Browse/Search functionality in both the Business Assets, Models, Policies and Technical Assets tabs You will receive an update every 30 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

We are working to address a technical issue with the Precisely Data Integrity Suite. These modules and features are known to be impacted at this time: - Workflows You will receive an update every 60 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

Impact: We are currently experiencing an issue with the email sending process, which is used in the following flows: • New Account Creation • New User Addition Current Status: Our team is actively investigating the problem and working on a resolution. During this time, users may not receive expected emails for account and user onboarding. Next Steps: Updates will be shared here as we progress.

We're currently experiencing an issue due to reaching the SendGrid sending limit. Our team is actively investigating and working on a resolution. We'll provide updates as soon as possible.