Precisely Outage History

Dear Data Integrity Suite customer, We are currently experiencing technical difficulties with our Prod environment, where DIS workspaces are opening with missing menus. This appears to be a general issue affecting multiple workspaces in the eu-west-2 region. As a result, some features in the Data Integrity Suite may not be temporarily visible after opening a workspace. Our Emergency Response Team is actively investigating the issue and working to determine the root cause and overall impact. We will provide updates as soon as more information becomes available. Thank you for your patience.

We are investigating a situation where some running Agents are not communicating with the Precisely Cloud. Affected agents show "Action Required" status in the UI. You may have received an "Agents offline" email for affected agents as well. If you are impacted, please run the following command to check if Operator is listed under the list of services. ./discli agent status If this service is missing please run the following command to resume connectivity: ./discli agent applyOperatorVersion --version=2.1.30 We will update this status once we know more. You will receive an update every 30 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

Dear Spectrum OnDemand APIs customer, We are experiencing technical issues with our production environment which may prevent you from using all features of the Spectrum OnDemand APIs. Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Spectrum OnDemand Team

Data Integrity Suite for Government is experiencing service disruptions in Catalog and Governance components due to permission errors. Users in the USG1 region may be unable to access these services. Our team is actively investigating and will provide updates within 30 minutes.

Update: We have identified recent changes as the likely cause of the Catalog and Governance service disruption in Data Integrity Suite for Government. We are now rolling back those changes to restore service. We will share another update once rollback is complete and service health is confirmed.

Resolved: The issue affecting Catalog and Governance services in Data Integrity Suite for Government has been fixed. Access and permissions are now operating normally. We will continue to monitor closely to ensure stability.

We are working to address a technical issue with the Data Integrity Suite which may prevent you from using some features. These modules and features are known to be impacted at this time: Agents Agents are currently unable to communicate with Data Integrity Suite workspaces in the US1 region. Affected agents are not checking in with the Precisely Cloud consistently and may report "Action required" status in the UI. This issue began at approximately 9:36 am EDT / 13:36 UTC. You will receive an update every 30 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

At 9:36 am EDT / 13:36 UTC the Data Integrity Suite began experiencing a technical issue which may prevent you from using some features. Agents At this time Agents seem to be recovering and we will continue to closely monitor our systems. Thank you for your patience, Precisely Emergency Response Team

Dear Precisely APIs customer, We are currently experiencing technical issues with our production environment which may prevent you from using all features of the Precisely APIs system. Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you! The Precisely APIs Team

We are continuing to investigate this issue.

We are currently investigating a technical issue that may result in assets being lost when starting datasource discovery (cataloging). As a precaution, please avoid initiating any new discovery (cataloging) operations until a fix has been deployed. Thank you for your patience, Precisely Emergency Response Team