Precisely experienced a major incident on October 20, 2025 affecting US - API and EMEA - API and 1 more component, lasting 1d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 03:36 PM UTC
Dear Spectrum OnDemand APIs customer, We are experiencing technical issues with our production environment due to an ongoing AWS outage in the US-EAST-1 region which may prevent you from using all features of the Spectrum OnDemand APIs. Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Spectrum OnDemand Team
- investigating Oct 20, 2025, 03:38 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 20, 2025, 04:04 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 21, 2025, 02:42 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 21, 2025, 02:23 PM UTC
This incident has been resolved.