Precisely Outage History

Precisely is up right now

Precisely had 35 outages in the last 2 years totaling 575h 1m of downtime — averaging 1.4 incidents per month.

There were 35 Precisely outages since June 26, 2025 totaling 575h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.precisely.com

Major October 20, 2025

Spectrum OnDemand - Service Issue

Detected by Pingoru
Oct 20, 2025, 07:00 AM UTC
Resolved
Oct 21, 2025, 02:23 PM UTC
Duration
1d 7h
Affected: US - APIEMEA - APIAPAC - API
Timeline · 5 updates
  1. investigating Oct 20, 2025, 03:36 PM UTC

    Dear Spectrum OnDemand APIs customer, We are experiencing technical issues with our production environment due to an ongoing AWS outage in the US-EAST-1 region which may prevent you from using all features of the Spectrum OnDemand APIs. Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Spectrum OnDemand Team

  2. investigating Oct 20, 2025, 03:38 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 20, 2025, 04:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 21, 2025, 02:42 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 21, 2025, 02:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 3, 2025

Data Integrity Suite - Degraded Performance - Catalog Jobs

Detected by Pingoru
Oct 03, 2025, 10:11 AM UTC
Resolved
Oct 03, 2025, 04:56 PM UTC
Duration
6h 45m
Affected: Data Integrity Suite US
Timeline · 4 updates
  1. identified Oct 03, 2025, 10:11 AM UTC

    We are investigating a technical issue affecting the Catalog in the US region. Existing data remains fully accessible, but newly added data may not appear correctly in the UI. All catalog operations are running normally, with no data loss, although users may experience incomplete or inconsistent views until the issue is resolved. The following module was impacted: - Catalog DO/DQ for newly created assets Thank you for your patience, Precisely Emergency Response Team

  2. identified Oct 03, 2025, 01:27 PM UTC

    We have completed an upgrade of the search tier node in the US region and are currently monitoring for the changes to take effect. Catalog operations remain normal and all existing data continues to be fully accessible. Newly created assets may still experience inconsistent views in the UI until the upgrade fully propagates. We will provide further updates as the situation progresses. Thank you for your continued patience, Precisely Emergency Response Team

  3. monitoring Oct 03, 2025, 03:48 PM UTC

    The index rebuild in the US region is nearly complete. Existing data remains fully accessible, and newly created assets are beginning to appear correctly in the Catalog UI. Users may still notice minor inconsistencies until the rebuild process is finalized. We expect full resolution shortly and will provide a final update once the process is complete. Thank you for your continued patience, Precisely Emergency Response Team

  4. resolved Oct 03, 2025, 04:56 PM UTC

    The issue affecting the Catalog in the US region has been fully resolved. The index rebuild is complete, and all newly created assets should now appear correctly in the UI. All Catalog operations are functioning normally, with no data loss. Users should now see consistent and accurate views across the platform. Thank you for your patience while we worked to restore full service. Precisely Emergency Response Team

Read the full incident report →

Notice September 25, 2025

Govern Production issue

Detected by Pingoru
Sep 25, 2025, 02:17 PM UTC
Resolved
Oct 15, 2025, 02:14 PM UTC
Duration
19d 23h
Affected: Data360 Govern US PROD RegionData360 Govern AU PROD RegionData360 Govern EU PROD RegionData360 Govern UK PROD RegionData360 Govern ASIA PROD Region
Timeline · 4 updates
  1. investigating Sep 25, 2025, 02:17 PM UTC

    We are aware that some customers are experiencing partial or complete impact in their Govern production environments. Our teams are actively investigating the root cause and working with the highest priority to implement a resolution.

  2. investigating Sep 25, 2025, 07:19 PM UTC

    We have identified the issue impacting Govern environments. Our engineering team is working on and validating the resolution.

  3. monitoring Sep 26, 2025, 01:22 PM UTC

    A fix has been deployed, and we are monitoring.

  4. resolved Oct 15, 2025, 02:14 PM UTC

    The outstanding issue is now resolved by patch 7 released https://community.precisely.com/discussion/data360-govern-patch-to-dev-and-uat-on-october-13-2025?ReturnUrl=%2fcommunities%2fcommunity-home%2fdigestviewer%3fcommunitykey%3debd043e2-c749-48e9-9401-05b0528faae0

Read the full incident report →

Minor September 10, 2025

Degraded Functionality in browse/search for Business Assets and Technical Assets tabs

Detected by Pingoru
Sep 10, 2025, 04:35 PM UTC
Resolved
Sep 10, 2025, 05:04 PM UTC
Duration
28m
Affected: Data Integrity Suite EUData Integrity Suite USData Integrity Suite AUSData Integrity Suite UK
Timeline · 3 updates
  1. investigating Sep 10, 2025, 04:35 PM UTC

    We are working to address a technical issue with the Data Integrity Suite which may prevent you from using some features. These modules and features are known to be impacted at this time: - Browse/Search functionality in both the Business Assets, Models, Policies and Technical Assets tabs You will receive an update every 30 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

  2. monitoring Sep 10, 2025, 04:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 10, 2025, 05:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 5, 2025

Authorization errors for workflows

Detected by Pingoru
Sep 05, 2025, 05:04 PM UTC
Resolved
Sep 05, 2025, 07:41 PM UTC
Duration
2h 36m
Affected: Data Integrity Suite EUData Integrity Suite USData Integrity Suite AUSData Integrity Suite UK
Timeline · 3 updates
  1. investigating Sep 05, 2025, 05:04 PM UTC

    We are working to address a technical issue with the Precisely Data Integrity Suite. These modules and features are known to be impacted at this time: - Workflows You will receive an update every 60 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

  2. identified Sep 05, 2025, 06:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 05, 2025, 07:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 20, 2025

Automate Studio Administrator -Email Delivery Issues Affecting Account and User Onboarding

Detected by Pingoru
Aug 20, 2025, 01:05 PM UTC
Resolved
Aug 20, 2025, 04:13 PM UTC
Duration
3h 8m
Affected: Automate Studio Administrator
Timeline · 3 updates
  1. investigating Aug 20, 2025, 01:05 PM UTC

    Impact: We are currently experiencing an issue with the email sending process, which is used in the following flows: • New Account Creation • New User Addition Current Status: Our team is actively investigating the problem and working on a resolution. During this time, users may not receive expected emails for account and user onboarding. Next Steps: Updates will be shared here as we progress.

  2. investigating Aug 20, 2025, 03:34 PM UTC

    We're currently experiencing an issue due to reaching the SendGrid sending limit. Our team is actively investigating and working on a resolution. We'll provide updates as soon as possible.

  3. resolved Aug 20, 2025, 04:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 14, 2025

Intermittent loading of the Left Menu in the UI

Detected by Pingoru
Jul 14, 2025, 02:45 PM UTC
Resolved
Jul 14, 2025, 05:00 PM UTC
Duration
2h 14m
Affected: Data Integrity Suite EUData Integrity Suite USData Integrity Suite AUSData Integrity Suite UK
Timeline · 2 updates
  1. investigating Jul 14, 2025, 04:33 PM UTC

    We are working to address a technical issue with the Data Integrity Suite which may prevent you from using some features. These modules and features are known to be impacted at this time: - Intermittent loading of the Left Menu in the UI Thank you for your patience, Precisely Emergency Response Team

  2. resolved Jul 14, 2025, 05:00 PM UTC

    The technical issue which began at 10:45 was resolved at 12:15. At this time full functionality has been restored. We will continue to monitor our systems. Thank you for your patience, Precisely Emergency Response Team

Read the full incident report →

Minor June 30, 2025

Degraded Performance with Datasources, Connections, Catalog, and Governance UI

Detected by Pingoru
Jun 30, 2025, 08:33 AM UTC
Resolved
Jul 01, 2025, 10:10 AM UTC
Duration
1d 1h
Affected: Data Integrity Suite US
Timeline · 2 updates
  1. monitoring Jun 30, 2025, 08:33 AM UTC

    The technical issue with the Data Integrity Suite that was seen on June 28, is repeating and it may prevent you from using some features. The following modules and features are known to be impacted at this time: - Datasources, Connections, Catalog, and Governance UI may intermittently load slowly or fail to load Currently we are in the process of deploying a fix and you will receive updates as they become available until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

  2. resolved Jul 01, 2025, 10:10 AM UTC

    The performance issue which began on Monday 4:33 AM EDT was resolved at Tuesday 2:22 AM EDT. At this time full performance has been restored. We will continue to monitor our systems. Thank you for your patience, Precisely Emergency Response Team

Read the full incident report →

Minor June 26, 2025

Snowflake, BigQuery and Redshift connections may fail and will not be able to be cataloged

Detected by Pingoru
Jun 26, 2025, 08:34 PM UTC
Resolved
Jun 27, 2025, 12:58 PM UTC
Duration
16h 24m
Affected: Data Integrity Suite EUData Integrity Suite USData Integrity Suite AUSData Integrity Suite UK
Timeline · 3 updates
  1. investigating Jun 26, 2025, 08:34 PM UTC

    We are working to address a technical issue with the Data Integrity Suite which may impact the performance of some features. These modules and features are known to be impacted at this time: - Snowflake, BigQuery and Redshift connections may fail and will not be able to be cataloged. - Data Catalog may appear to hang Thank you for your patience, Precisely Emergency Response Team

  2. investigating Jun 27, 2025, 06:27 AM UTC

    Our developers are actively investigating the root cause and working on a fix with high priority.

  3. resolved Jun 27, 2025, 12:58 PM UTC

    This incident has been resolved.

Read the full incident report →