Precisely experienced a minor incident on November 20, 2025 affecting Data360 Govern AU DEV Region and Data360 Govern AU UAT Region and 1 more component, lasting 4d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 20, 2025, 03:09 PM UTC
We are aware of an ongoing service disruption affecting Data360 availability for customers outside the US region. Precisely engineering teams are actively diagnosing the root cause and implementing corrective actions. Updates will be posted here as we make progress. We apologize for the inconvenience caused.
- monitoring Nov 20, 2025, 09:40 PM UTC
We have identified the issue that caused the slowness and worked on a workaround to help the customers in EMEA and APAC Regions. The environments are now responding in a timely manner. We'll be monitoring the environments while the workaround is in place and when we can implement the actual fix.
- monitoring Nov 20, 2025, 09:40 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 24, 2025, 08:14 PM UTC
Workaround fixed the issue, we have listed the changes that are needed and will be deployed in the upcoming releases.