Precisely experienced a major incident on October 20, 2025 affecting US - PROD (https://sagacity.infogix.com) and US - UAT (https://sagacity-uat.infogix.com), lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 11:41 AM UTC
Dear Data360 DQ+ customer, We are experiencing technical issues with our Prod environment due to an issue with AWS DNS, which may prevent you from using all features of the Data360 DQ+. Our Emergency Response Team is investigating these issues closely with AWS and will work to restore Data360 DQ+ to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Data360 DQ+ Team
- investigating Oct 20, 2025, 04:54 PM UTC
Following our earlier notice, we want to share details on the service impact. The environments are being impacted by EC2 Instances not being created and DNS issues. We are working to resolve with AWS and restore the environment.
- monitoring Oct 20, 2025, 08:48 PM UTC
Both US PROD and US UAT environments are back online 100% with EC2 Instances being created and DNS issues resolved by AWS. We are going to keep this incident in "Monitoring" status, to make sure no issues are encountered.
- resolved Oct 21, 2025, 04:20 PM UTC
All AWS Services are working correctly an no new issues have been reported.