Precisely experienced a notice incident on September 25, 2025 affecting Data360 Govern US PROD Region and Data360 Govern AU PROD Region and 1 more component, lasting 19d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 25, 2025, 02:17 PM UTC
We are aware that some customers are experiencing partial or complete impact in their Govern production environments. Our teams are actively investigating the root cause and working with the highest priority to implement a resolution.
- investigating Sep 25, 2025, 07:19 PM UTC
We have identified the issue impacting Govern environments. Our engineering team is working on and validating the resolution.
- monitoring Sep 26, 2025, 01:22 PM UTC
A fix has been deployed, and we are monitoring.
- resolved Oct 15, 2025, 02:14 PM UTC
The outstanding issue is now resolved by patch 7 released https://community.precisely.com/discussion/data360-govern-patch-to-dev-and-uat-on-october-13-2025?ReturnUrl=%2fcommunities%2fcommunity-home%2fdigestviewer%3fcommunitykey%3debd043e2-c749-48e9-9401-05b0528faae0