Precisely experienced a major incident on January 12, 2026 affecting Automate Studio Administrator, lasting 2h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Automate Studio Administrator
Update timeline
- identified Jan 12, 2026, 02:05 PM UTC
Dear Automate Studio Administrator customer, We are currently investigating an issue that may cause security warnings or access difficulties for some users connecting to the Studio client in the EU region. Our teams are actively working to resolve this as quickly as possible. Thank you for your patience, Precisely Emergency Response Team
- identified Jan 12, 2026, 03:25 PM UTC
We are continuing to work on a fix for this issue.
- identified Jan 12, 2026, 04:16 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 12, 2026, 04:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 12, 2026, 05:04 PM UTC
This incident has been resolved.