- Detected by Pingoru
- May 19, 2026, 12:29 PM UTC
- Resolved
- May 20, 2026, 07:35 AM UTC
- Duration
- 19h 5m
Affected: 🏦 Bank Connections➡️ Deposits⬅️ Withdrawals
Timeline · 2 updates
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monitoring May 19, 2026, 12:29 PM UTC
Due to an issue our EU banking network is currently experiencing, transfers made after 08:00 this morning may be delayed. This includes Instant Deposits, Quick Transfers, withdrawals and payouts from stocks to EU bank accounts. The transactions will complete automatically as soon as the EU network restores normal service. We will continue to monitor the situation closely and keep you updated via our status page.
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resolved May 20, 2026, 07:35 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 16, 2026, 08:14 AM UTC
- Resolved
- May 08, 2026, 09:32 AM UTC
- Duration
- 22d 1h
Affected: Plum applicationKYCPlum Interest
Timeline · 3 updates
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monitoring Apr 16, 2026, 08:14 AM UTC
We are currently investigating several issues affecting a small subset of users. These include: Some users are unable to see their Plum Interest Account/MMF (currently under monitoring). Some users may experience issues during onboarding verification. Some users are unable to complete sign-up due to not receiving OTP codes. Our team is actively working on identifying root causes and implementing fixes. We appreciate your patience and understanding.
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monitoring Apr 16, 2026, 08:15 AM UTC
We are continuing to monitor for any further issues.
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monitoring Apr 20, 2026, 08:13 AM UTC
We are continuing to monitor for any further issues.
Read the full incident report →
- Detected by Pingoru
- Apr 07, 2026, 04:49 PM UTC
- Resolved
- Apr 08, 2026, 07:35 AM UTC
- Duration
- 14h 46m
Affected: Application interface
Timeline · 2 updates
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identified Apr 07, 2026, 04:49 PM UTC
We’re investigating an issue affecting users who downloaded the latest app version (3.67.0). Our team is working on a fix and we’ll share updates soon.
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resolved Apr 08, 2026, 07:35 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 16, 2026, 06:11 PM UTC
- Resolved
- Mar 19, 2026, 02:26 PM UTC
- Duration
- 2d 20h
Affected: Depositors
Timeline · 3 updates
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identified Mar 16, 2026, 06:11 PM UTC
We’re aware that some scheduled automated savings rules may not have run as intended for some customers earlier today. Our engineering team has identified the issue and is currently working to resolve it as quickly as possible. Apologies for any inconvenience this may cause, and thank you for your patience in the meantime.
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monitoring Mar 17, 2026, 01:23 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 19, 2026, 02:26 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 06, 2026, 10:18 AM UTC
- Resolved
- Jan 07, 2026, 09:21 AM UTC
- Duration
- 23h 3m
Affected: Interest credit
Timeline · 2 updates
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identified Jan 06, 2026, 10:18 AM UTC
We’re aware that some customers have not yet received their December interest payment for their interest-bearing pockets. We'd like to reassure customers that interest payments will be successfully completed, but at a slower pace than usual. Apologies for any inconvenience this may cause; our team has identified the issue and is actively working to resolve it as quickly as possible! Thank you for your patience in the meantime.
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resolved Jan 07, 2026, 09:21 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 31, 2025, 11:53 AM UTC
- Resolved
- Jan 05, 2026, 04:02 PM UTC
- Duration
- 5d 4h
Affected: ➡️ Deposits
Timeline · 2 updates
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identified Dec 31, 2025, 11:53 AM UTC
We're aware that some of our customers in the EU region might be experiencing a delay in the settlement of their direct debits. We’d like to reassure customers that all deposits are expected to be successfully completed on Monday and apologise for any inconvenience caused. Please be assured that your money is always safe with Plum.
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resolved Jan 05, 2026, 04:02 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 30, 2025, 06:47 PM UTC
- Resolved
- Dec 30, 2025, 06:47 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Dec 30, 2025, 06:47 PM UTC
On 31 December, due to the holiday period, our banking partner will close earlier than usual. This means that any interest pocket withdrawals requested after 10:00 UK time (instead of the usual 15:00 UK time) will be processed on the next business day, by the end of the day. Please keep this in mind when planning your withdrawals.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 01:51 PM UTC
- Resolved
- Nov 19, 2025, 07:57 AM UTC
- Duration
- 18h 6m
Affected: ➡️ Deposits⬅️ Withdrawals
Timeline · 2 updates
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monitoring Nov 18, 2025, 01:51 PM UTC
We are currently experiencing delays in the processing of EUR deposits and withdrawals. This is due to a reported issue with our payment provider. Our team is in close contact with the provider and is actively monitoring the situation to confirm the impact and restore normal service as quickly as possible.
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resolved Nov 19, 2025, 07:57 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 01:48 PM UTC
- Resolved
- Nov 19, 2025, 02:03 PM UTC
- Duration
- 1d
Affected: 📈 Investments
Timeline · 2 updates
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identified Nov 18, 2025, 01:48 PM UTC
We're aware that customers holding Netflix Inc. (NFLX) shares are experiencing a discrepancy in how their shares are being displayed. Please be assured that the underlying value of your shares is not impacted by this issue. This was caused by an unforeseen technical issue when the 10-for-1 Netflix stock split, which took effect on November 17. The issue is currently being addressed by our tech team with the highest priority. We sincerely apologise for any inconvenience this may have caused.
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resolved Nov 19, 2025, 02:03 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 08:11 AM UTC
- Resolved
- Oct 30, 2025, 08:06 AM UTC
- Duration
- 23h 55m
Affected: Plum Interest
Timeline · 3 updates
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investigating Oct 29, 2025, 08:11 AM UTC
We're aware that some customers are experiencing delays in the settlement of their Plum Interest (MMF) transactions. Our team is working on identifying and resolving the issue as soon as possible. We're sorry for any inconvenience caused and appreciate your patience.
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monitoring Oct 29, 2025, 10:07 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 30, 2025, 08:06 AM UTC
This incident has been resolved and all transactions have been settled. We're sorry for any inconvenience caused.
Read the full incident report →
- Detected by Pingoru
- Oct 24, 2025, 09:04 AM UTC
- Resolved
- Oct 24, 2025, 04:27 PM UTC
- Duration
- 7h 22m
Affected: Plum application
Timeline · 2 updates
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investigating Oct 24, 2025, 09:04 AM UTC
We're aware that some Android customers are experiencing issues resetting their PINs. Our team is actively working to restore full access as quickly as possible. We apologise for any inconvenience caused, and we appreciate your patience.
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resolved Oct 24, 2025, 04:27 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 07:46 AM UTC
- Resolved
- Oct 22, 2025, 10:28 AM UTC
- Duration
- 2d 2h
Affected: 💬 Chat🤗 Live Support
Timeline · 5 updates
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investigating Oct 20, 2025, 07:46 AM UTC
We’re currently experiencing a disruption with our Customer Communication Service Provider. This issue is affecting both inbound and outbound messages - Customers are currently unable to send us new messages, and our team cannot view or reply to existing ones. As soon as the service is restored, all pending messages will be reviewed and responded to as a priority. We're sorry for any inconvenience this may cause, and we appreciate your patience.
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monitoring Oct 20, 2025, 10:59 AM UTC
A fix has been implemented and our Customer Communication Service Provider is monitoring the results. We're sorry for any inconvenience this may have caused, and we appreciate your patience.
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investigating Oct 20, 2025, 05:44 PM UTC
We’re currently experiencing a disruption with our Customer Communication Service Provider. This issue is affecting both inbound and outbound messages - Customers are currently unable to send us new messages, and our team cannot view or reply to existing ones. As soon as the service is restored, all pending messages will be reviewed and responded to as a priority. We're sorry for any inconvenience this may cause, and we appreciate your patience.
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monitoring Oct 21, 2025, 06:01 AM UTC
A fix has been implemented and our Customer Communication Service Provider is monitoring the results. We're sorry for any inconvenience this may have caused, and we appreciate your patience.
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resolved Oct 22, 2025, 10:28 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 06, 2025, 08:16 AM UTC
- Resolved
- Aug 08, 2025, 03:27 PM UTC
- Duration
- 2d 7h
Affected: Depositors
Timeline · 3 updates
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identified Aug 06, 2025, 08:16 AM UTC
We are aware that some Combo Deposits did not process as expected. Please rest assured that we are working diligently to resolve this as quickly as possible. We're sorry for any inconvenience caused, and we appreciate your patience.
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monitoring Aug 06, 2025, 12:36 PM UTC
We have started running the Combo Depositors. We truly appreciate your patience while we work to resolve the issue.
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resolved Aug 08, 2025, 03:27 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 15, 2025, 07:21 AM UTC
- Resolved
- Jul 17, 2025, 03:11 PM UTC
- Duration
- 2d 7h
Affected: 📈 Investments
Timeline · 2 updates
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investigating Jul 15, 2025, 07:21 AM UTC
We are currently investigating this issue.
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resolved Jul 17, 2025, 03:11 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 11, 2025, 03:44 PM UTC
- Resolved
- Jul 28, 2025, 10:12 AM UTC
- Duration
- 16d 18h
Affected: Plum application
Timeline · 4 updates
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investigating Jul 11, 2025, 03:44 PM UTC
We recently experienced a connectivity issue that was preventing some iOS users from logging into the app. A fix has been implemented and we are currently monitoring the situation to ensure everything is working as expected. Users can now log in using either the phone number or the email linked to their Plum account. We appreciate your patience and understanding. Rest assured, your money has remained safe throughout.
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monitoring Jul 12, 2025, 03:29 PM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Jul 12, 2025, 03:31 PM UTC
We are continuing to monitor for any further issues.
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resolved Jul 28, 2025, 10:12 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 03, 2025, 09:58 AM UTC
- Resolved
- Jul 03, 2025, 11:03 AM UTC
- Duration
- 1h 4m
Affected: ➡️ Deposits
Timeline · 2 updates
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investigating Jul 03, 2025, 09:58 AM UTC
We're aware that some customers in the UK may be experiencing delays with their Direct Debit deposits that were due to settle on 2nd July. The issue is being investigated and worked on by our Tech team with the highest priority. Rest assured that your funds are safe in the meantime. We apologise for any inconvenience caused.
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resolved Jul 03, 2025, 11:03 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 19, 2025, 12:47 PM UTC
- Resolved
- Jun 23, 2025, 09:11 AM UTC
- Duration
- 3d 20h
Affected: 📈 Investments
Timeline · 3 updates
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investigating Jun 19, 2025, 12:47 PM UTC
We're aware that some users may be presented with a subscription promotion screen when attempting to buy funds, despite already being on the correct subscription tier. Our team is actively investigating and working to resolve this issue as quickly as possible. We're sorry for any inconvenience caused and appreciate your patience.
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monitoring Jun 20, 2025, 02:02 PM UTC
A fix has been implemented, and we are monitoring the results. We're sorry for any inconvenience this has caused and appreciate your patience!
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resolved Jun 23, 2025, 09:11 AM UTC
This incident has been resolved. We're sorry for any inconvenience caused!
Read the full incident report →
- Detected by Pingoru
- Jun 05, 2025, 04:11 PM UTC
- Resolved
- Jun 13, 2025, 09:17 AM UTC
- Duration
- 7d 17h
Affected: 📈 Investments
Timeline · 3 updates
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identified Jun 05, 2025, 04:11 PM UTC
We’re currently experiencing a delay in the settlement of some mutual fund orders. Our provider has confirmed the issue and is working to resolve it as quickly as possible. Our team is actively monitoring the situation to ensure a swift resolution. We apologise for the inconvenience this may cause. Please rest assured that your money remains safe with us at all times. Thank you for your patience and understanding.
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identified Jun 10, 2025, 09:56 AM UTC
We are continuing to work on a fix for this issue.
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resolved Jun 13, 2025, 09:17 AM UTC
This incident has been resolved and all transactions are now settled. We're sorry for any inconvenience caused.
Read the full incident report →
- Detected by Pingoru
- May 29, 2025, 12:04 PM UTC
- Resolved
- May 29, 2025, 01:32 PM UTC
- Duration
- 1h 28m
Affected: ➡️ Deposits
Timeline · 2 updates
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identified May 29, 2025, 12:04 PM UTC
We're aware that some customers may currently be unable to create new Direct Debit payments because of an issue impacting our payments provider. This is also preventing the distribution of funds for any new Direct Debits for the time-being. Since the issue was identified, our Tech Team is working on it so impacted customers have the money available in their Plum account as soon as possible. We apologise for the inconvenience caused in the meantime. Please rest assured that your money is always safe. Thank you very much for your patience!
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resolved May 29, 2025, 01:32 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 10, 2025, 10:40 AM UTC
- Resolved
- May 13, 2025, 08:32 AM UTC
- Duration
- 2d 21h
Affected: ➡️ Deposits
Timeline · 2 updates
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identified May 10, 2025, 10:40 AM UTC
We are currently experiencing a delay in the settlement of some deposits that were originally expected to be completed on May 9. Our tech team has identified the issue and is actively working to resolve it. Please rest assured that your money remains secure during this time. We sincerely apologise for the inconvenience and appreciate your patience while we work to fix this. Thank you!
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resolved May 13, 2025, 08:32 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 03, 2025, 10:26 AM UTC
- Resolved
- May 05, 2025, 03:20 PM UTC
- Duration
- 2d 4h
Affected: ➡️ Deposits
Timeline · 3 updates
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identified May 03, 2025, 10:26 AM UTC
We are currently experiencing a delay in the settlement of some deposits that were originally expected to be completed on May 2nd. Our Tech team has identified the issue and is actively working to resolve it. Please rest assured that your money remains safe during this time. We sincerely apologise for the inconvenience and appreciate your patience while we work to fix this. Thank you for bearing with us!
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monitoring May 04, 2025, 11:03 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved May 05, 2025, 03:20 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 24, 2025, 01:25 PM UTC
- Resolved
- Apr 24, 2025, 01:30 PM UTC
- Duration
- 5m
Affected: Plum application
Timeline · 2 updates
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investigating Apr 24, 2025, 01:25 PM UTC
We're aware that some users may be experiencing loading issues and slower performance with their app. This is being worked on by our Tech team with the highest priority. We would like to apologise for the inconvenience this may have caused.
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resolved Apr 24, 2025, 01:30 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 16, 2025, 02:48 PM UTC
- Resolved
- Apr 16, 2025, 05:58 PM UTC
- Duration
- 3h 9m
Affected: Plum application
Timeline · 4 updates
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investigating Apr 16, 2025, 02:48 PM UTC
We're aware that some users may be experiencing loading issues and slower performance with their app. This is being worked on by our Tech team with the highest priority. We would like to apologise for the inconvenience this may have caused.
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identified Apr 16, 2025, 04:55 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Apr 16, 2025, 05:57 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 16, 2025, 05:58 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 07, 2025, 11:34 AM UTC
- Resolved
- Apr 07, 2025, 02:47 PM UTC
- Duration
- 3h 12m
Affected: Plum application
Timeline · 3 updates
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identified Apr 07, 2025, 11:34 AM UTC
We're aware that some users are experiencing issues logging into the app. Our team is actively working to restore full access as quickly as possible. We apologise for any inconvenience caused, and please rest assured that your money is always safe in the meantime.
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monitoring Apr 07, 2025, 12:01 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 07, 2025, 02:47 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 29, 2025, 07:26 PM UTC
- Resolved
- Mar 31, 2025, 09:10 AM UTC
- Duration
- 1d 13h
Affected: Application interface
Timeline · 2 updates
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investigating Mar 29, 2025, 07:26 PM UTC
We're aware that some Customers are not able to view their Cash ISA Activity Feed. We're working on resolving this issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience during this time.
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resolved Mar 31, 2025, 09:10 AM UTC
This incident has been resolved. We apologize for any inconvenience this may have caused.
Read the full incident report →
