Ping Identity Outage History

Ping Identity is up right now

Ping Identity had 56 outages in the last 2 years totaling 53h 40m of downtime — averaging 2.3 incidents per month.

There were 56 Ping Identity outages since October 20, 2025 totaling 53h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.pingidentity.com

Minor October 2, 2026

PingOne MFA - Global - Degradation

Detected by Pingoru
Oct 02, 2026, 03:57 PM UTC
Resolved
Oct 02, 2026, 04:40 PM UTC
Duration
42m
Affected: PingOne MFAPingOne MFAPingOne MFAPingOne MFAPingOne MFA
Timeline · 3 updates
  1. investigating Oct 02, 2026, 03:57 PM UTC

    Ping Identity is aware of an issue impacting PingOne MFA at a global level. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

  2. identified Oct 02, 2026, 04:23 PM UTC

    Ping Identity has identified the cause of an issue impacting PingOne MFA at a global level. Our teams are implementing a fix. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

  3. resolved Oct 02, 2026, 04:40 PM UTC

    This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.

Read the full incident report →

Minor October 1, 2026

PingOne Directory - Global - Admin UI - Degradation

Detected by Pingoru
Oct 01, 2026, 05:51 PM UTC
Resolved
Oct 01, 2026, 06:26 PM UTC
Duration
34m
Affected: PingOne Admin ConsolePingOne Admin ConsolePingOne Admin ConsolePingOne Admin ConsolePingOne Admin Console
Timeline · 4 updates
  1. investigating Oct 01, 2026, 05:51 PM UTC

    Ping Identity is aware of an issue impacting the PingOne Directory user interface. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

  2. investigating Oct 01, 2026, 06:23 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 01, 2026, 06:23 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Oct 01, 2026, 06:26 PM UTC

    This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.

Read the full incident report →

Notice September 28, 2026

PingID iOS app crashes affecting authentications

Detected by Pingoru
Sep 28, 2026, 11:00 PM UTC
Resolved
Sep 28, 2026, 11:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 29, 2026, 08:50 AM UTC

    Ping Identity has identified an issue in Google Firebase, a third-party service used by the PingID iOS app. Some users might experienced an unexpected app closure when opened the app or attempted authentication. The issue was not caused by a PingID deployment or Ping service disruption. The issue has been resolved by Google at 03:00am UTC. Firebase issue in Github: https://github.com/firebase/firebase-ios-sdk/issues/16728#issuecomment-5884287771

Read the full incident report →

Minor September 24, 2026

PingOne for Enterprise - NA region - SSO and Admin Degradation

Detected by Pingoru
Sep 24, 2026, 02:52 PM UTC
Resolved
Sep 24, 2026, 04:00 PM UTC
Duration
1h 8m
Affected: Administration APIAdministration PortalSingle Sign-on
Timeline · 5 updates
  1. investigating Sep 24, 2026, 02:52 PM UTC

    Ping Identity is aware of an issue impacting PingOne for Enterprise in EU and NA region. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

  2. investigating Sep 24, 2026, 02:59 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 24, 2026, 03:00 PM UTC

    Ping Identity has identified the cause of an issue impacting PingOne for Enterprise in the NA region. Our teams are implementing a fix. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

  4. monitoring Sep 24, 2026, 03:21 PM UTC

    A fix has been implemented and we are monitoring closely to confirm recovery. We will provide the next update in approximately 60 minutes or upon confirmation of resolution. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

  5. resolved Sep 24, 2026, 04:00 PM UTC

    This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.

Read the full incident report →

Minor September 17, 2026

PingID - EU Geography - Degradation

Detected by Pingoru
Sep 17, 2026, 05:01 PM UTC
Resolved
Sep 17, 2026, 05:58 PM UTC
Duration
56m
Affected: PingID Server
Timeline · 3 updates
  1. investigating Sep 17, 2026, 05:01 PM UTC

    Ping Identity is aware of an issue impacting PingID in EU geography. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

  2. monitoring Sep 17, 2026, 05:14 PM UTC

    A fix has been implemented and we are monitoring closely to confirm recovery. We will provide the next update in approximately 60 minutes or upon confirmation of resolution. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

  3. resolved Sep 17, 2026, 05:58 PM UTC

    This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.

Read the full incident report →

Minor September 16, 2026

PingOne for Enterprise dock and administration increasing errors

Detected by Pingoru
Sep 16, 2026, 02:46 PM UTC
Resolved
Sep 16, 2026, 11:06 PM UTC
Duration
8h 19m
Affected: Administration APIAdministration PortalPingOne Dock
Timeline · 5 updates
  1. investigating Sep 16, 2026, 02:46 PM UTC

    Ping Identity is aware of an issue impacting PingOne for Enterprise dock and administration in the .com region. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

  2. identified Sep 16, 2026, 03:04 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Sep 16, 2026, 04:21 PM UTC

    We are continuing to work on a fix for this issue

  4. monitoring Sep 16, 2026, 05:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 16, 2026, 11:06 PM UTC

    This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.

Read the full incident report →

Minor September 16, 2026

Customer Support Portal degraded performance

Detected by Pingoru
Sep 16, 2026, 09:20 AM UTC
Resolved
Sep 16, 2026, 02:01 PM UTC
Duration
4h 41m
Affected: support.pingidentity.com
Timeline · 3 updates
  1. identified Sep 16, 2026, 09:20 AM UTC

    Due to the Customer Support Portal being down, please use the following phone numbers to report a Severity 1 issue, create a case, or check the status of an existing case: North America (U.S. and Canada): +1.855.355.7464 APAC (Asia Pacific and Japan): +61 1800 370 672 EMEA (Europe, Middle East, and Africa): +44 (0) 808 196 0788 We apologise for the inconvenience and are actively working to restore service as soon as possible. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

  2. monitoring Sep 16, 2026, 12:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 16, 2026, 02:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 2, 2026

PingOne DaVinci - Europe - Degradation

Detected by Pingoru
Sep 02, 2026, 11:40 PM UTC
Resolved
Sep 03, 2026, 12:45 AM UTC
Duration
1h 4m
Affected: DaVinci - Runtime
Timeline · 4 updates
  1. investigating Sep 02, 2026, 11:40 PM UTC

    Ping Identity is aware of an issue impacting PingOne DaVinci in the EU region. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

  2. investigating Sep 02, 2026, 11:44 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 03, 2026, 12:12 AM UTC

    A fix has been implemented and we are monitoring closely to confirm recovery. We will provide the next update in approximately 60 minutes or upon confirmation of resolution. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

  4. resolved Sep 03, 2026, 12:45 AM UTC

    This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.

Read the full incident report →

Notice September 1, 2026

PingOne Advanced Identity Cloud - US Central Region - Service Disruption

Detected by Pingoru
Sep 01, 2026, 03:44 PM UTC
Resolved
Sep 01, 2026, 05:50 PM UTC
Duration
2h 5m
Timeline · 4 updates
  1. investigating Sep 01, 2026, 03:33 PM UTC

    Ping Identity is aware of an issue impacting PingOne Advanced Identity Cloud in the US Central Region. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

  2. identified Sep 01, 2026, 03:44 PM UTC

    There is an issue with a third-party system supporting PingOne Advanced Identity Cloud. This is impacting some customers inbound traffic at this time. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

  3. monitoring Sep 01, 2026, 04:31 PM UTC

    We are monitoring closely for any further disruptions and confirm recovery of services. We will provide the next update in approximately 60 minutes or upon confirmation of resolution. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

  4. resolved Sep 01, 2026, 05:50 PM UTC

    This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.

Read the full incident report →

Critical August 20, 2026

PingID - US Region - Service Disruption

Detected by Pingoru
Aug 20, 2026, 05:41 PM UTC
Resolved
Aug 20, 2026, 06:47 PM UTC
Duration
1h 5m
Affected: PingID Authenticator
Timeline · 3 updates
  1. investigating Aug 20, 2026, 05:41 PM UTC

    Ping Identity is aware of an issue impacting PingID in the US Region. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

  2. monitoring Aug 20, 2026, 06:00 PM UTC

    A fix has been implemented and we are monitoring closely to confirm recovery. We will provide the next update in approximately 60 minutes or upon confirmation of resolution. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

  3. resolved Aug 20, 2026, 06:47 PM UTC

    This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.

Read the full incident report →

Notice August 16, 2026

Increasing error rate in AP region

Detected by Pingoru
Aug 16, 2026, 01:44 PM UTC
Resolved
Aug 16, 2026, 02:29 PM UTC
Duration
44m
Timeline · 2 updates
  1. investigating Aug 16, 2026, 01:44 PM UTC

    We are currently investigating this issue.

  2. resolved Aug 16, 2026, 02:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 16, 2026

Increased error rate in AP region

Detected by Pingoru
Aug 16, 2026, 09:38 AM UTC
Resolved
Aug 16, 2026, 10:26 AM UTC
Duration
47m
Timeline · 3 updates
  1. investigating Aug 16, 2026, 09:38 AM UTC

    We see an increased error rate in the region for Davinci and MFA. The team is investigating the issue.

  2. monitoring Aug 16, 2026, 10:02 AM UTC

    The issue has been resolved and we are now monitoring the results.

  3. resolved Aug 16, 2026, 10:26 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 5, 2026

PingOne Dock Intermittent High Response Time

Detected by Pingoru
Aug 05, 2026, 08:16 AM UTC
Resolved
Aug 05, 2026, 09:17 AM UTC
Duration
1h 1m
Affected: PingOne DockPingOne DockPingOne Dock
Timeline · 4 updates
  1. identified Aug 05, 2026, 08:16 AM UTC

    Ping Identity has identified the cause of an issue impacting PingOne Dock in Sydney (australia-southeast1). Our teams are implementing a fix. Intermittent High Response Time Logging In to PingOne Dock. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

  2. monitoring Aug 05, 2026, 08:33 AM UTC

    A fix has been implemented and we are monitoring closely to confirm recovery. We will provide the next update in approximately 60 minutes or upon confirmation of resolution. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

  3. monitoring Aug 05, 2026, 09:16 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 05, 2026, 09:17 AM UTC

    This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.

Read the full incident report →

Notice August 4, 2026

Degraded performance for ForgeRock Authenticator app

Detected by Pingoru
Aug 04, 2026, 11:00 AM UTC
Resolved
Aug 04, 2026, 11:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 04, 2026, 10:55 PM UTC

    The availability of the ForgeRock Authenticator App on Google Play Store is intermittent in some regions. The issue has been identified, and re-verification of the app on the Google Play Store is in process. This could take up to 48 hours.

Read the full incident report →

Minor July 20, 2026

PingOne EU Admin APIs Elevated Error Rates

Detected by Pingoru
Jul 20, 2026, 04:30 PM UTC
Resolved
Jul 20, 2026, 04:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 20, 2026, 05:00 PM UTC

    Between 14:20 to 14:40 UTC, a subset of customers in the PingOne EU datacenter may have experienced elevated error rates. There was no impact to end-user workflows. Ping Identity Engineers are investigating the root-cause. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

Read the full incident report →

Minor July 18, 2026

Ping Protect US Increased Latency

Detected by Pingoru
Jul 18, 2026, 09:03 PM UTC
Resolved
Jul 18, 2026, 11:08 PM UTC
Duration
2h 4m
Affected: PingOne Protect
Timeline · 3 updates
  1. identified Jul 18, 2026, 09:03 PM UTC

    Ping Identity has identified the cause of an issue impacting Protect in the US. Our teams are implementing a fix. Impact: Currently there is at most a five second delay in Project traffic. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

  2. identified Jul 18, 2026, 10:06 PM UTC

    We continue to work on a fix for the identified issue.

  3. resolved Jul 18, 2026, 11:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 10, 2026

PingOne DaVinci - US East - Increased Error Rates

Detected by Pingoru
Jul 10, 2026, 09:04 PM UTC
Resolved
Jul 10, 2026, 11:35 PM UTC
Duration
2h 31m
Affected: DaVinci - Runtime
Timeline · 4 updates
  1. investigating Jul 10, 2026, 09:04 PM UTC

    Ping Identity is aware of an issue impacting DaVinci in US East. We are currently investigating. Users may see increased error rates for DaVinci flows. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

  2. identified Jul 10, 2026, 09:34 PM UTC

    Ping Identity has identified the cause of an issue impacting PingOne DaVinci in US EAST region. Our teams are taking steps to mitigate impact. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

  3. monitoring Jul 10, 2026, 10:22 PM UTC

    A fix has been implemented and we are monitoring closely to confirm recovery. We will provide the next update in approximately 60 minutes or upon confirmation of resolution. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

  4. resolved Jul 10, 2026, 11:35 PM UTC

    This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.

Read the full incident report →

Minor July 10, 2026

PingOne Risk - Global - Partial Impact on Risk Evaluation Fidelity and Increased Response Times

Detected by Pingoru
Jul 10, 2026, 07:36 PM UTC
Resolved
Jul 10, 2026, 10:36 PM UTC
Duration
3h
Affected: PingOne ProtectPingOne ProtectPingOne ProtectPingOne ProtectPingOne Protect
Timeline · 3 updates
  1. identified Jul 10, 2026, 07:36 PM UTC

    There is an issue with a third-party system. Ping has identified impact on our services and are taking action to reduce additional impact. PingOne Risk customers may experience reduction in Risk evaluation fidelity. Additionally, increased response times may be observed. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

  2. monitoring Jul 10, 2026, 07:46 PM UTC

    There is an issue with a third-party system. Ping has identified an impact on our services and has taken measures to mitigate further effects. We are monitoring closely to confirm recovery. PingOne Risk customers may experience reduction in Risk evaluation fidelity. Additionally, increased response times may be observed. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

  3. resolved Jul 10, 2026, 10:36 PM UTC

    This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.

Read the full incident report →

Minor July 10, 2026

PingOne DaVinci - NA, EU, AU - Slightly Elevated Error Rates for Some Customers

Detected by Pingoru
Jul 10, 2026, 04:54 PM UTC
Resolved
Jul 10, 2026, 07:40 PM UTC
Duration
2h 46m
Affected: DaVinci - RuntimeDaVinci - RuntimeDaVinci - RuntimeDaVinci - Runtime
Timeline · 4 updates
  1. investigating Jul 10, 2026, 04:54 PM UTC

    Ping Identity is aware of an issue impacting a small percentage PingOne DaVinci traffic in NA, EU, and AU regions. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

  2. identified Jul 10, 2026, 05:16 PM UTC

    There is an issue with a third-party system. The vendor has identified root cause and is taking steps to remediate the issue. Ping has taken action to prevent the error rate from increasing further. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

  3. monitoring Jul 10, 2026, 06:15 PM UTC

    The 3rd party vendor has implemented a fix. We are monitoring closely to confirm recovery. At this time, Ping can confirm error rates have returned to normal. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

  4. resolved Jul 10, 2026, 07:40 PM UTC

    This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.

Read the full incident report →

Minor July 7, 2026

PingOne Protect Dashboard NA Region Degraded Performance.

Detected by Pingoru
Jul 07, 2026, 05:34 AM UTC
Resolved
Jul 07, 2026, 12:44 PM UTC
Duration
7h 10m
Affected: PingOne Protect
Timeline · 3 updates
  1. identified Jul 07, 2026, 05:34 AM UTC

    Ping Identity has identified the cause of an issue impacting PingOne Protect Dashboard in NA REGION. Our teams are implementing a fix. We will provide the next update as soon as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

  2. monitoring Jul 07, 2026, 09:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 07, 2026, 12:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 11, 2026

PingID AP Degraded performance

Detected by Pingoru
Jun 11, 2026, 04:34 AM UTC
Resolved
Jun 11, 2026, 10:29 AM UTC
Duration
5h 55m
Affected: PingID AuthenticatorUser LoginPingOne MFA
Timeline · 3 updates
  1. identified Jun 11, 2026, 04:34 AM UTC

    There is an issue with a third-party system supporting Google Android push notifications. Some users in the AP region might experience issues with receiving push notifications to their Android devices. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

  2. monitoring Jun 11, 2026, 08:01 AM UTC

    The third-party system has stabilized, and error rates have subsided. We are actively monitoring the issues in the AP region.

  3. resolved Jun 11, 2026, 10:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 4, 2026

Service degradation in PingOne For Enterprise Admin Console

Detected by Pingoru
Jun 04, 2026, 10:52 PM UTC
Resolved
Jun 05, 2026, 01:43 AM UTC
Duration
2h 50m
Affected: Administration APIAdministration Portal
Timeline · 5 updates
  1. investigating Jun 04, 2026, 10:52 PM UTC

    Ping Identity is aware of an issue impacting PingOne For Enterprise Admin Console in US East. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

  2. identified Jun 05, 2026, 12:06 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 05, 2026, 12:41 AM UTC

    Service performance is improving. We are continuing to monitor the issue.

  4. monitoring Jun 05, 2026, 01:13 AM UTC

    Services have been restored. We are experiencing a delay in read operations immediately following writes to the Admin database. We are actively collaborating with the vendor to resolve this issue.

  5. resolved Jun 05, 2026, 01:43 AM UTC

    Service is fully restored.

Read the full incident report →

Minor May 28, 2026

PingOne directory service experience high un-caught exceptions

Detected by Pingoru
May 28, 2026, 10:49 AM UTC
Resolved
May 28, 2026, 12:07 PM UTC
Duration
1h 17m
Affected: PingID Server
Timeline · 5 updates
  1. investigating May 28, 2026, 10:48 AM UTC

    PingOne directory service experience high number of uncaught exceptions. We are investigating the issue

  2. identified May 28, 2026, 10:49 AM UTC

    A bot network attack was identified, and customer traffic is failed over to the other eu region

  3. monitoring May 28, 2026, 11:05 AM UTC

    Traffic failover completed in the other eu region; Restarting directory service in the failed eu region.

  4. monitoring May 28, 2026, 11:43 AM UTC

    PingOne directory service is now operational in both EU regions (Active/Active)

  5. resolved May 28, 2026, 12:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 14, 2026

PingOne Advanced Services Degraded

Detected by Pingoru
May 14, 2026, 11:00 AM UTC
Resolved
May 14, 2026, 11:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved May 14, 2026, 02:44 PM UTC

    Monitoring systems have identified a potential issue with Ping Identity's PingOne Advanced Services. The incident response team has been alerted and is actively investigating the matter. We will provide updates once the root cause has been determined. Automated monitoring will continue to track affected components and will update their operational status as recovery occurs. For additional questions please contact Ping Identity Technical Support by opening a case through the Ping Customer Portal (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.

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