Ping Identity incident
PingOne DaVinci - US Geography - Elevated Delay for Analytics
Ongoing since 09:00 PM UTC, affecting DaVinci - Administration.
The DaVinci Analytics delay remains elevated but has reduced to 5 minutes. We are continuing to investigate the root cause of this issue. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
Affected components
Update timeline
- investigating Nov 02, 2026, 09:00 PM UTC
Ping Identity is aware of an issue impacting the analytics for the PingOne DaVinci service in the US geography. Some analytics events are delayed up to 30 minutes. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- investigating Nov 02, 2026, 09:33 PM UTC
The DaVinci Analytics delay remains elevated. We are continuing to investigate the root cause of this issue. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- investigating Nov 02, 2026, 10:01 PM UTC
The DaVinci Analytics delay remains elevated but has reduced to under 20 minutes. We are continuing to investigate the root cause of this issue. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- investigating Nov 02, 2026, 10:33 PM UTC
The DaVinci Analytics delay remains elevated but has reduced to 5 minutes. We are continuing to investigate the root cause of this issue. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
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