Pineapple Net Outage History

Pineapple Net is up right now

There were 12 Pineapple Net outages since February 9, 2026 totaling 60h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.pineapple.net.au

Notice May 2, 2026

60 Albert Road, 3205

Detected by Pingoru
May 02, 2026, 12:45 AM UTC
Resolved
May 02, 2026, 07:46 AM UTC
Duration
7h 1m
Timeline · 3 updates
  1. investigating May 02, 2026, 12:45 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. monitoring May 02, 2026, 03:18 AM UTC

    Devices has been recovered and customers are back online. we are monitoring the status.

  3. resolved May 02, 2026, 07:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 24, 2026

Multiple Sites

Detected by Pingoru
Apr 24, 2026, 05:00 AM UTC
Resolved
Apr 24, 2026, 07:06 AM UTC
Duration
2h 5m
Timeline · 2 updates
  1. investigating Apr 24, 2026, 05:00 AM UTC

    Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available. Sites Affected: 150 Kerr Street 353 Napier Street 300 Young Street , Fitzroy We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. resolved Apr 24, 2026, 07:06 AM UTC

    A UPS fault caused devices at the site to go offline, impacting services. Our technicians have attended the site and rectified the issue. All affected services are now restored.

Read the full incident report →

Notice April 13, 2026

2 Ballarat Road, Footscray

Detected by Pingoru
Apr 13, 2026, 04:37 PM UTC
Resolved
Apr 14, 2026, 12:38 AM UTC
Duration
8h
Timeline · 5 updates
  1. investigating Apr 13, 2026, 04:37 PM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. investigating Apr 13, 2026, 10:53 PM UTC

    Field Technician has been dispatched to the site for further investigation.

  3. investigating Apr 13, 2026, 11:36 PM UTC

    The field technician has arrived on-site, and further investigations are currently underway. Additional updates will be shared as they become available

  4. monitoring Apr 14, 2026, 12:01 AM UTC

    The issue was identified as being related to the fiber path of the network device, and it has now been resolved. All services are fully restored and back online

  5. resolved Apr 14, 2026, 12:38 AM UTC

    This incident has been resolved

Read the full incident report →

Notice April 12, 2026

Lawson Street, Southport Central, 4215, QLD

Detected by Pingoru
Apr 12, 2026, 02:10 AM UTC
Resolved
Apr 13, 2026, 12:02 AM UTC
Duration
21h 51m
Timeline · 5 updates
  1. investigating Apr 10, 2026, 11:06 PM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. identified Apr 11, 2026, 01:08 AM UTC

    We have seen partial recovery of services; however, network devices at 9 Lawson Street, Southport remain offline. NOC (Network Operations Center) has established contact with the Building Manager to investigate a suspected power issue at this specific location. We are working to verify the power status and restore the remaining services as quickly as possible.

  3. identified Apr 12, 2026, 02:10 AM UTC

    Power has been restored to the distribution board at Level 8, 5 Lawson Street after it was inadvertently switched off during third-party building works earlier yesterday. While many services have automatically recovered, some switches remain offline. Due to the building being inaccessible today (Sunday) without the Building Manager present we have scheduled an on-site technician visit for tomorrow(Monday) to perform manual reboots and hardware health checks. A spare switch has been prepared for immediate replacement if any hardware failure is detected. We will provide a final update once the on-site technician confirms all services are fully restored.

  4. monitoring Apr 12, 2026, 10:57 PM UTC

    Field technician has been dispatched to the site and fixed the power issue to the main distribution switch. All services have been recovered.

  5. resolved Apr 13, 2026, 12:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 30, 2026

5 Lawson Street, Southport Central, 4215

Detected by Pingoru
Mar 30, 2026, 12:25 AM UTC
Resolved
Mar 30, 2026, 01:39 AM UTC
Duration
1h 13m
Timeline · 3 updates
  1. investigating Mar 30, 2026, 12:25 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. monitoring Mar 30, 2026, 01:05 AM UTC

    A power issue at the site caused a loss of power to network devices. Power has been restored, and services are back online. Engineers are monitoring the connections.

  3. resolved Mar 30, 2026, 01:39 AM UTC

    The Network devices are stable. This incident has been resolved.

Read the full incident report →

Notice March 25, 2026

560 Lonsdale Street, 3000

Detected by Pingoru
Mar 25, 2026, 11:27 PM UTC
Resolved
Mar 26, 2026, 12:24 AM UTC
Duration
56m
Timeline · 3 updates
  1. investigating Mar 25, 2026, 11:27 PM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. identified Mar 25, 2026, 11:38 PM UTC

    Electrical maintenance within the building caused a loss of power to network devices. Engineers are following up with Building management to get continuous updates.

  3. resolved Mar 26, 2026, 12:24 AM UTC

    Electrical maintenance within the building has been completed. The power has been restored, and services are back online

Read the full incident report →

Minor March 17, 2026

8 Franklin Street, Melbourne

Detected by Pingoru
Mar 17, 2026, 02:22 AM UTC
Resolved
Mar 17, 2026, 02:57 AM UTC
Duration
34m
Timeline · 2 updates
  1. investigating Mar 17, 2026, 02:22 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. resolved Mar 17, 2026, 02:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 10, 2026

31 Cremorne Street, Cremorne VIC 3121

Detected by Pingoru
Mar 10, 2026, 09:46 PM UTC
Resolved
Mar 11, 2026, 12:36 AM UTC
Duration
2h 49m
Timeline · 3 updates
  1. investigating Mar 10, 2026, 09:46 PM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. monitoring Mar 10, 2026, 10:31 PM UTC

    The network devices at 31-53 Cremorne Street have been successfully restored and services are currently back online. Our engineering team has identified that the disruption was caused by a power-related reboot of onsite hardware. We will continue to monitor the stability of the connection for the next hour to ensure no further issues occur. A final update will be provided once the monitoring period is complete.

  3. resolved Mar 11, 2026, 12:36 AM UTC

    The monitoring period for 31-53 Cremorne Street is now complete, and all network services have remained stable. The root cause was confirmed to be a localized power interruption affecting onsite hardware. We have verified that all services are performing as expected. This incident is now closed.

Read the full incident report →

Major February 12, 2026

7 Yarra Street, 3141

Detected by Pingoru
Feb 12, 2026, 09:39 PM UTC
Resolved
Feb 13, 2026, 04:13 AM UTC
Duration
6h 33m
Timeline · 3 updates
  1. investigating Feb 12, 2026, 09:39 PM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. identified Feb 13, 2026, 02:15 AM UTC

    The engineering team has identified that the issue originates from a power failure at Level 16 Communication Room of the building, which has caused the DGtek main distribution network device to go offline. The matter has been escalated to the Building Management team for immediate attention and resolution

  3. resolved Feb 13, 2026, 04:13 AM UTC

    The issue has been fixed by the building electrician, and all services are now back to normal operation.

Read the full incident report →

Notice February 11, 2026

800 Sydney Rd, Brunswick

Detected by Pingoru
Feb 11, 2026, 11:50 AM UTC
Resolved
Feb 11, 2026, 06:41 PM UTC
Duration
6h 51m
Timeline · 3 updates
  1. investigating Feb 11, 2026, 11:50 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. monitoring Feb 11, 2026, 02:53 PM UTC

    Services have now been restored. The outage was attributed to a third-party backhaul provider. We will monitor the link for the next few hours.

  3. resolved Feb 11, 2026, 06:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 11, 2026

Travancore 3032

Detected by Pingoru
Feb 11, 2026, 02:29 AM UTC
Resolved
Feb 11, 2026, 04:17 AM UTC
Duration
1h 48m
Timeline · 3 updates
  1. investigating Feb 11, 2026, 02:29 AM UTC

    Engineers have observed network alarms across the listed suburb which are currently causing disruption to services for some customers. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. monitoring Feb 11, 2026, 03:40 AM UTC

    An area-wide power outage resulted in a temporary loss of power to network devices. Power has now been restored, and all services are fully operational

  3. resolved Feb 11, 2026, 04:17 AM UTC

    This incident has been resolved

Read the full incident report →

Minor February 9, 2026

39 Dorcas Street, South Melbourne

Detected by Pingoru
Feb 09, 2026, 12:51 AM UTC
Resolved
Feb 09, 2026, 01:14 AM UTC
Duration
22m
Timeline · 2 updates
  1. investigating Feb 09, 2026, 12:51 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. resolved Feb 09, 2026, 01:14 AM UTC

    A power disruption to a distribution switch during installation caused a temporary service outage. The issue has been resolved, and services are now operating normally.

Read the full incident report →

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