Pineapple Net Outage History
Pineapple Net is up right nowPingoru has recorded 82 incidents for Pineapple Net: 78 in the last 12 months and 18 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 0 of 720 (0%) |
| May 2026 | 13 | 3 of 744 (0%) |
| June 2026 | 2 | 0 of 720 (0%) |
| July 2026 | 7 | 8 of 744 (1%) |
| August 2026 | 6 | 7 of 744 (1%) |
| September 2026 | 5 | 2 of 720 (0%) |
| October 2026 | 9 | 51 of 744 (7%) |
| November 2026 | 2 | 0 of 142 (0%) |
Incidents, newest first
Notice November 3, 2026 88 Southbank Boulevard, 3006 Southbank 3h 53m
Started Nov 03, 2026, 11:41 PM UTC· resolved Nov 04, 2026, 03:35 AM UTC
- investigating Nov 03, 2026, 11:41 PM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- investigating Nov 04, 2026, 01:27 AM UTC
A field engineer has been dispatched to the site for further investigation. Further updates will be provided as they become available.
- monitoring Nov 04, 2026, 02:18 AM UTC
DGtek field engineer attended the site and identified that the service interruptions were caused by a faulty network device located on Level 17 of the building, which affected several services. The faulty device has since been replaced, and all affected services have been restored and are now back online.
- resolved Nov 04, 2026, 03:35 AM UTC
This incident has been resolved.
Notice November 3, 2026 Multiple Sites 33m
Started Nov 03, 2026, 09:49 PM UTC· resolved Nov 03, 2026, 10:22 PM UTC
- investigating Nov 03, 2026, 09:49 PM UTC
Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available. Sites Affected: 539 St Kilda Road, Melbourne 9 Commercial Road, Melbourne We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- resolved Nov 03, 2026, 10:22 PM UTC
Electrical maintenance within the building caused a loss of power to network devices. Power has been restored, and services are back online
Notice October 26, 2026 483 Swanston Street, Melbourne 5h 9m
Started Oct 26, 2026, 09:52 PM UTC· resolved Oct 27, 2026, 03:02 AM UTC
- investigating Oct 26, 2026, 09:52 PM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- monitoring Oct 27, 2026, 02:03 AM UTC
Building management has confirmed that power has been restored to the affected device following the water leakage in the communications room
- resolved Oct 27, 2026, 03:02 AM UTC
This incident has been resolved now.
Notice October 26, 2026 21 Rose Street,Fitzroy 5h 11m
Started Oct 26, 2026, 09:50 PM UTC· resolved Oct 27, 2026, 03:02 AM UTC
- investigating Oct 26, 2026, 09:50 PM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- identified Oct 27, 2026, 12:10 AM UTC
An ongoing power maintenance in the area has caused a loss of power to network devices, resulting in a service disruption. Further updates will be provided as they become available
- monitoring Oct 27, 2026, 01:42 AM UTC
The service has been restored following the power maintenance. Engineers are monitoring the results.
- resolved Oct 27, 2026, 03:02 AM UTC
This incident has been resolved now.
Major October 24, 2026 Network Wide 2d 3h
Started Oct 24, 2026, 11:45 PM UTC· resolved Oct 27, 2026, 03:05 AM UTC
- investigating Oct 24, 2026, 11:45 PM UTC
Engineers have observed network alarms across the network which are currently causing disruption to services for some customers. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- monitoring Oct 25, 2026, 01:56 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 27, 2026, 03:05 AM UTC
This incident has been resolved.
Notice October 22, 2026 Multiple Sites 1h 14m
Started Oct 22, 2026, 03:30 AM UTC· resolved Oct 22, 2026, 04:45 AM UTC
- investigating Oct 22, 2026, 03:30 AM UTC
Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available. Sites Affected: 150 Kerr Street, 3065 Fitzroy 353 Napier Street, 3065 Fitzroy 300 Young Street, 3065 Fitzroy 21 Rose Street, 3065 Fitzroy We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- identified Oct 22, 2026, 03:55 AM UTC
An ongoing power outage in the area has caused a loss of power to network devices, resulting in a service disruption. Further updates will be provided as they become available
- monitoring Oct 22, 2026, 04:07 AM UTC
All services are back online after the area power outage. Engineers are now monitoring the results.
- resolved Oct 22, 2026, 04:45 AM UTC
This incident has been resolved.
Notice October 21, 2026 620 Collins Street, 3000, Melbourne 3h 28m
Started Oct 21, 2026, 02:51 AM UTC· resolved Oct 21, 2026, 06:20 AM UTC
- investigating Oct 21, 2026, 02:51 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- resolved Oct 21, 2026, 06:20 AM UTC
This incident has been resolved. Services are back online.
Notice October 17, 2026 620 Collins Street, Melbourne 1d 8h
Started Oct 17, 2026, 08:05 AM UTC· resolved Oct 18, 2026, 04:51 PM UTC
- investigating Oct 17, 2026, 08:05 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- monitoring Oct 17, 2026, 04:11 PM UTC
Services have been restored. It has been identified that core network equipment at 620 Collins St experienced an unexpected reboot. The NOC team has requested building management to investigate if any power interruption occurred on site. Engineers are continuing to monitor the network to ensure the services remain stable.
- resolved Oct 18, 2026, 04:51 PM UTC
The monitoring period has concluded and all services remain stable. This incident is now resolved.
Notice October 15, 2026 25-27 Therry Street, 3000 Melbourne 1h 31m
Started Oct 15, 2026, 03:41 AM UTC· resolved Oct 15, 2026, 05:13 AM UTC
- investigating Oct 15, 2026, 03:41 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- identified Oct 15, 2026, 03:47 AM UTC
Ongoing Electrical maintenance within the building caused a loss of power to network devices. The service will be back online once the maintenance is complete.
- resolved Oct 15, 2026, 05:13 AM UTC
The electrical maintenance within the building has been completed and the services are back online. This incident has been resolved now.
Notice October 13, 2026 Multiple Sites 1h 15m
Started Oct 13, 2026, 03:47 AM UTC· resolved Oct 13, 2026, 05:02 AM UTC
- investigating Oct 13, 2026, 03:47 AM UTC
Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available. Sites Affected: 3000.RSSLL.ST.340 3000.RSSLL.ST.336 3000.RSSLL.ST.336 3000.LTRB.ST.68 We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- monitoring Oct 13, 2026, 04:21 AM UTC
The field technician attended the site and identified a power interruption to the main router, which caused the services to go offline. The issue has now been resolved, and all services are back up and running.
- resolved Oct 13, 2026, 05:02 AM UTC
This incident has been resolved
Notice October 9, 2026 241 City Road, Southbank 3h 37m
Started Oct 09, 2026, 02:24 AM UTC· resolved Oct 09, 2026, 06:02 AM UTC
- investigating Oct 09, 2026, 02:24 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- investigating Oct 09, 2026, 02:27 AM UTC
Third-party contractors working in the building have caused a power interruption affecting DGtek network devices. Further updates will be provided as more information becomes available.
- investigating Oct 09, 2026, 05:48 AM UTC
Third party contractor work has been completed and all services are back online.
- resolved Oct 09, 2026, 06:02 AM UTC
This incident has been resolved.
Major September 25, 2026 157 A'Beckett Street, Melbourne 1h 56m
Started Sep 25, 2026, 04:47 AM UTC· resolved Sep 25, 2026, 06:44 AM UTC
- investigating Sep 25, 2026, 04:47 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- investigating Sep 25, 2026, 05:06 AM UTC
A technician has been dispatched and is currently en route to the site to conduct further investigation into the outage.
- investigating Sep 25, 2026, 06:14 AM UTC
Our technician has arrived on site and is currently investigating the cause of the outage. Further updates will be provided as more information becomes available.
- resolved Sep 25, 2026, 06:44 AM UTC
Field Technician have identified that the issue was with the building circuit breaker supplying power to the network equipment. The issue has been resolved, and services are restored now.
Notice September 17, 2026 Outage at 8 Grosvenor Street 3h
Started Sep 17, 2026, 04:35 AM UTC· resolved Sep 17, 2026, 07:35 AM UTC
- investigating Sep 17, 2026, 04:35 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- identified Sep 17, 2026, 04:49 AM UTC
Building manager informed maintenance is currently in progress with an electrician. We will provide updates as necessary.
- monitoring Sep 17, 2026, 04:53 AM UTC
Power to the network device has been recovered and services been restored now. Engineers will keep monitoring the status
- resolved Sep 17, 2026, 07:35 AM UTC
This incident has been resolved.
Notice September 15, 2026 620 St Kilda Road, Melbourne 6h 6m
Started Sep 15, 2026, 11:21 PM UTC· resolved Sep 16, 2026, 05:27 AM UTC
- investigating Sep 15, 2026, 11:21 PM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- investigating Sep 15, 2026, 11:36 PM UTC
A field engineer has been dispatched to the site for further investigation. Further updates will be provided as it comes.
- identified Sep 16, 2026, 12:04 AM UTC
The issue has been identified as a fiber fault. Field engineer is actively working on a fix.
- monitoring Sep 16, 2026, 12:09 AM UTC
Issue has been fixed now. All services have now been restored. Engineers are continuing to monitor the network to ensure the services remain stable.
- resolved Sep 16, 2026, 05:27 AM UTC
The monitoring period is complete with all services operating normally. This incident is now fully resolved.
Notice September 10, 2026 Multiple Sites 1h 31m
Started Sep 10, 2026, 03:09 AM UTC· resolved Sep 10, 2026, 04:41 AM UTC
- investigating Sep 10, 2026, 03:09 AM UTC
Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available. Sites Affected: 8 Blanche Street, 3182 3 Greeves Street, 3182 5 Greeves Street, 3182 7 Greeves Street, 3182 21 Inkerman Street, 3182 33 Inkerman Street, 3182 We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- investigating Sep 10, 2026, 03:17 AM UTC
Field Technician has been dispatched to the site for further investigation. Further updates will be provided as they become available.
- monitoring Sep 10, 2026, 04:09 AM UTC
Field Technician identified that the issue was caused by a building circuit breaker supplying power to the main network equipment in the building MDF. The issue has now been resolved, and Engineers are monitoring the network to confirm everything remains stable.
- resolved Sep 10, 2026, 04:41 AM UTC
This incident has been resolved.
Notice September 9, 2026 590 Camberwell Road, 3124 Camberwell 6h 14m
Started Sep 09, 2026, 10:27 PM UTC· resolved Sep 10, 2026, 04:41 AM UTC
- investigating Sep 09, 2026, 10:27 PM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- identified Sep 09, 2026, 10:38 PM UTC
The building management has confirmed that the interruption to the service is due to the ongoing power outage at the area/street.
- resolved Sep 10, 2026, 04:41 AM UTC
The services have been restored following the area power maintenance. This incident has now been resolved.
Notice August 16, 2026 22 Kavanagh Street, Southbank 8h 23m
Started Aug 16, 2026, 04:13 PM UTC· resolved Aug 17, 2026, 12:36 AM UTC
- investigating Aug 16, 2026, 04:13 PM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- investigating Aug 16, 2026, 10:23 PM UTC
A field engineer has been dispatched to the site for further investigation. Further updates will be provided as it comes.
- identified Aug 16, 2026, 10:49 PM UTC
A water leak in the building's communication room has damaged the main network device, resulting in a loss of internet service across the entire building. Onsite engineer is currently working to replace the damaged network switch and restore the services.
- monitoring Aug 16, 2026, 11:54 PM UTC
The faulty network device has been replaced, and all services have now been restored. Engineers are continuing to monitor the network to ensure the services remain stable.
- resolved Aug 17, 2026, 12:36 AM UTC
This incident has been resolved.
Major August 12, 2026 590 Camberwell Road, Camberwell 7h 19m
Started Aug 12, 2026, 10:43 PM UTC· resolved Aug 13, 2026, 06:03 AM UTC
- investigating Aug 12, 2026, 10:43 PM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- identified Aug 12, 2026, 11:53 PM UTC
Engineers have identified that the interruption to the service is due to the ongoing power outage at the area.
- monitoring Aug 13, 2026, 05:13 AM UTC
Power outage has been recovered and services been restored now. Engineers will keep monitoring the status
- resolved Aug 13, 2026, 06:03 AM UTC
This incident has been resolved.
Notice August 7, 2026 109 Clarendon Street, Southbank 1h 20m
Started Aug 07, 2026, 09:57 AM UTC· resolved Aug 07, 2026, 11:17 AM UTC
- investigating Aug 07, 2026, 09:57 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- identified Aug 07, 2026, 10:33 AM UTC
Building management has confirmed that the Ongoing power outage has caused the loss of power to network devices in the building.
- resolved Aug 07, 2026, 11:17 AM UTC
This incident has been resolved and all services are back online.
Notice August 5, 2026 608 St Kilda Road, 3004 Melbourne 1h 6m
Started Aug 05, 2026, 10:29 PM UTC· resolved Aug 05, 2026, 11:36 PM UTC
- investigating Aug 05, 2026, 10:29 PM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- investigating Aug 05, 2026, 11:08 PM UTC
Field Engineer has been dispatched to the site for further investigation.
- resolved Aug 05, 2026, 11:36 PM UTC
The field engineer arrived on site and in meantime the network device had already recovered, with all affected services restored. Upon investigation, it was observed that the network router had undergone a power reboot. At this stage, all services are operating normally, and the outage is considered resolved.
Notice August 5, 2026 299 Queen Street, Melbourne 3h 22m
Started Aug 05, 2026, 01:48 AM UTC· resolved Aug 05, 2026, 05:11 AM UTC
- investigating Aug 05, 2026, 01:48 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- monitoring Aug 05, 2026, 02:29 AM UTC
Electrical maintenance within the building caused a loss of power to network devices. Power has been restored, and services are back online . The NOC is monitoring Devices now
- resolved Aug 05, 2026, 05:11 AM UTC
A power issue at the site caused a loss of power to network devices.Power has been restored, and services are back online . This incident has now been resolved.
Notice August 4, 2026 299 Queen Street, Melbourne 10h 10m
Started Aug 04, 2026, 12:31 PM UTC· resolved Aug 04, 2026, 10:42 PM UTC
- investigating Aug 04, 2026, 12:31 PM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- resolved Aug 04, 2026, 10:42 PM UTC
A power issue at the site caused a loss of power to network devices. Power has been restored, and services are back online.
Notice July 28, 2026 2-4 Yarra Street, Geelong 1h 57m
Started Jul 28, 2026, 03:04 PM UTC· resolved Jul 28, 2026, 05:02 PM UTC
- investigating Jul 28, 2026, 03:17 PM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- identified Jul 28, 2026, 03:18 PM UTC
Ongoing Electrical maintenance within the building caused a loss of power to network devices. Additional updates will be provided as more information becomes available.
- resolved Jul 28, 2026, 05:02 PM UTC
Power has been restored, and services are back online.
Notice July 25, 2026 Network Impairment affecting Lygon Street Carlton Area 1d 1h
Started Jul 25, 2026, 06:16 PM UTC· resolved Jul 26, 2026, 07:35 PM UTC
- investigating Jul 25, 2026, 06:16 PM UTC
Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available. Sites Affected: 550 Lygon Street 570 Lygon Street 590 Lygon Street We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- investigating Jul 25, 2026, 11:50 PM UTC
An engineer has been dispatched to investigate the bachaul link. We will provide further updates as the work progresses.
- investigating Jul 26, 2026, 12:34 AM UTC
A DGTEK field engineer has been dispatched to the site to further investigate the issue. Additional updates will be provided as more information becomes available.
- investigating Jul 26, 2026, 01:22 AM UTC
The root cause has been identified and faulty equipment has been replaced. The backhaul link is now stable and DGtek NOC is monitoring as services returned to operation.
- resolved Jul 26, 2026, 07:35 PM UTC
This incident has been resolved.
Notice July 21, 2026 51 Gordon Street, 3011 Footscray 2d 1h
Started Jul 21, 2026, 10:24 AM UTC· resolved Jul 23, 2026, 12:18 PM UTC
- investigating Jul 21, 2026, 10:24 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- identified Jul 21, 2026, 12:50 PM UTC
The issue has been escalated to the upstream carrier. Initial investigations have identified that the upstream carrier's network device is offline, which has resulted in the interruption of network services.
- monitoring Jul 21, 2026, 11:35 PM UTC
A fix had been implemented and devices are recovered now. Services had been restored. We are monitoring the status
- resolved Jul 23, 2026, 12:18 PM UTC
This incident has been resolved