Pineapple Net Outage History

Pineapple Net had 62 outages in the last 2 years totaling 222h 55m of downtime — averaging 2.5 incidents per month.

There were 62 Pineapple Net outages since September 25, 2025 totaling 222h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.pineapple.net.au

Notice September 17, 2026

Outage at 8 Grosvenor Street

Detected by Pingoru: Sep 17, 2026, 04:35 AM UTC
Resolved: Sep 17, 2026, 07:35 AM UTC
Duration: 3h

Timeline · 4 updates

investigating Sep 17, 2026, 04:35 AM UTC

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
identified Sep 17, 2026, 04:49 AM UTC

Building manager informed maintenance is currently in progress with an electrician. We will provide updates as necessary.
monitoring Sep 17, 2026, 04:53 AM UTC

Power to the network device has been recovered and services been restored now. Engineers will keep monitoring the status
resolved Sep 17, 2026, 07:35 AM UTC

This incident has been resolved.

Read the full incident report →

Notice September 15, 2026

620 St Kilda Road, Melbourne

Detected by Pingoru: Sep 15, 2026, 11:21 PM UTC
Resolved: Sep 16, 2026, 05:27 AM UTC
Duration: 6h 6m

Timeline · 5 updates

investigating Sep 15, 2026, 11:21 PM UTC

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
investigating Sep 15, 2026, 11:36 PM UTC

A field engineer has been dispatched to the site for further investigation. Further updates will be provided as it comes.
identified Sep 16, 2026, 12:04 AM UTC

The issue has been identified as a fiber fault. Field engineer is actively working on a fix.
monitoring Sep 16, 2026, 12:09 AM UTC

Issue has been fixed now. All services have now been restored. Engineers are continuing to monitor the network to ensure the services remain stable.
resolved Sep 16, 2026, 05:27 AM UTC

The monitoring period is complete with all services operating normally. This incident is now fully resolved.

Read the full incident report →

Notice September 10, 2026

Multiple Sites

Detected by Pingoru: Sep 10, 2026, 03:09 AM UTC
Resolved: Sep 10, 2026, 04:41 AM UTC
Duration: 1h 31m

Timeline · 4 updates

investigating Sep 10, 2026, 03:09 AM UTC

Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available. Sites Affected: 8 Blanche Street, 3182 3 Greeves Street, 3182 5 Greeves Street, 3182 7 Greeves Street, 3182 21 Inkerman Street, 3182 33 Inkerman Street, 3182 We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
investigating Sep 10, 2026, 03:17 AM UTC

Field Technician has been dispatched to the site for further investigation. Further updates will be provided as they become available.
monitoring Sep 10, 2026, 04:09 AM UTC

Field Technician identified that the issue was caused by a building circuit breaker supplying power to the main network equipment in the building MDF. The issue has now been resolved, and our Engineers are monitoring the network to confirm everything remains stable.
resolved Sep 10, 2026, 04:41 AM UTC

This incident has been resolved.

Read the full incident report →

Notice September 9, 2026

590 Camberwell Road, 3124 Camberwell

Detected by Pingoru: Sep 09, 2026, 10:27 PM UTC
Resolved: Sep 10, 2026, 04:41 AM UTC
Duration: 6h 14m

Timeline · 3 updates

investigating Sep 09, 2026, 10:27 PM UTC

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
identified Sep 09, 2026, 10:38 PM UTC

The building management has confirmed that the interruption to the service is due to the ongoing power outage at the area/street.
resolved Sep 10, 2026, 04:41 AM UTC

The services have been restored following the area power maintenance. This incident has now been resolved.

Read the full incident report →

Notice August 16, 2026

22 Kavanagh Street, Southbank

Detected by Pingoru: Aug 16, 2026, 04:13 PM UTC
Resolved: Aug 17, 2026, 12:36 AM UTC
Duration: 8h 23m

Timeline · 5 updates

investigating Aug 16, 2026, 04:13 PM UTC

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
investigating Aug 16, 2026, 10:23 PM UTC

A field engineer has been dispatched to the site for further investigation. Further updates will be provided as it comes.
identified Aug 16, 2026, 10:49 PM UTC

A water leak in the building's communication room has damaged the main network device, resulting in a loss of internet service across the entire building. Onsite engineer is currently working to replace the damaged network switch and restore the services.
monitoring Aug 16, 2026, 11:54 PM UTC

The faulty network device has been replaced, and all services have now been restored. Engineers are continuing to monitor the network to ensure the services remain stable.
resolved Aug 17, 2026, 12:36 AM UTC

This incident has been resolved.

Read the full incident report →

Major August 12, 2026

590 Camberwell Road, Camberwell

Detected by Pingoru: Aug 12, 2026, 10:43 PM UTC
Resolved: Aug 13, 2026, 06:03 AM UTC
Duration: 7h 19m

Timeline · 4 updates

investigating Aug 12, 2026, 10:43 PM UTC

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
identified Aug 12, 2026, 11:53 PM UTC

Engineers have identified that the interruption to the service is due to the ongoing power outage at the area.
monitoring Aug 13, 2026, 05:13 AM UTC

Power outage has been recovered and services been restored now. Engineers will keep monitoring the status
resolved Aug 13, 2026, 06:03 AM UTC

This incident has been resolved.

Read the full incident report →

Notice August 7, 2026

109 Clarendon Street, Southbank

Detected by Pingoru: Aug 07, 2026, 09:57 AM UTC
Resolved: Aug 07, 2026, 11:17 AM UTC
Duration: 1h 20m

Timeline · 3 updates

investigating Aug 07, 2026, 09:57 AM UTC

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
identified Aug 07, 2026, 10:33 AM UTC

Building management has confirmed that the Ongoing power outage has caused the loss of power to network devices in the building.
resolved Aug 07, 2026, 11:17 AM UTC

This incident has been resolved and all services are back online.

Read the full incident report →

Notice August 5, 2026

608 St Kilda Road, 3004 Melbourne

Detected by Pingoru: Aug 05, 2026, 10:29 PM UTC
Resolved: Aug 05, 2026, 11:36 PM UTC
Duration: 1h 6m

Timeline · 3 updates

investigating Aug 05, 2026, 10:29 PM UTC

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
investigating Aug 05, 2026, 11:08 PM UTC

Field Engineer has been dispatched to the site for further investigation.
resolved Aug 05, 2026, 11:36 PM UTC

The field engineer arrived on site and in meantime the network device had already recovered, with all affected services restored. Upon investigation, it was observed that the network router had undergone a power reboot. At this stage, all services are operating normally, and the outage is considered resolved.

Read the full incident report →

Notice August 5, 2026

299 Queen Street, Melbourne

Detected by Pingoru: Aug 05, 2026, 01:48 AM UTC
Resolved: Aug 05, 2026, 05:11 AM UTC
Duration: 3h 22m

Timeline · 3 updates

investigating Aug 05, 2026, 01:48 AM UTC

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
monitoring Aug 05, 2026, 02:29 AM UTC

Electrical maintenance within the building caused a loss of power to network devices. Power has been restored, and services are back online . The NOC is monitoring Devices now
resolved Aug 05, 2026, 05:11 AM UTC

A power issue at the site caused a loss of power to network devices.Power has been restored, and services are back online . This incident has now been resolved.

Read the full incident report →

Notice July 28, 2026

2-4 Yarra Street, Geelong

Detected by Pingoru: Jul 28, 2026, 03:17 PM UTC
Resolved: Jul 28, 2026, 05:02 PM UTC
Duration: 1h 45m

Timeline · 3 updates

investigating Jul 28, 2026, 03:17 PM UTC

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
identified Jul 28, 2026, 03:18 PM UTC

Ongoing Electrical maintenance within the building caused a loss of power to network devices. Additional updates will be provided as more information becomes available.
resolved Jul 28, 2026, 05:02 PM UTC

Power has been restored, and services are back online.

Read the full incident report →

Notice July 25, 2026

Network Impairment affecting Lygon Street Carlton Area

Detected by Pingoru: Jul 25, 2026, 06:16 PM UTC
Resolved: Jul 26, 2026, 07:35 PM UTC
Duration: 1d 1h

Timeline · 5 updates

investigating Jul 25, 2026, 06:16 PM UTC

Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available. Sites Affected: 550 Lygon Street 570 Lygon Street 590 Lygon Street We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
investigating Jul 25, 2026, 11:50 PM UTC

An engineer has been dispatched to investigate the bachaul link. We will provide further updates as the work progresses.
investigating Jul 26, 2026, 12:34 AM UTC

A DGTEK field engineer has been dispatched to the site to further investigate the issue. Additional updates will be provided as more information becomes available.
investigating Jul 26, 2026, 01:22 AM UTC

The root cause has been identified and faulty equipment has been replaced. The backhaul link is now stable and DGtek NOC is monitoring as services returned to operation.
resolved Jul 26, 2026, 07:35 PM UTC

This incident has been resolved.

Read the full incident report →

Notice July 21, 2026

51 Gordon Street, 3011 Footscray

Detected by Pingoru: Jul 21, 2026, 10:24 AM UTC
Resolved: Jul 23, 2026, 12:18 PM UTC
Duration: 2d 1h

Timeline · 4 updates

investigating Jul 21, 2026, 10:24 AM UTC

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
identified Jul 21, 2026, 12:50 PM UTC

The issue has been escalated to the upstream carrier. Initial investigations have identified that the upstream carrier's network device is offline, which has resulted in the interruption of network services.
monitoring Jul 21, 2026, 11:35 PM UTC

A fix had been implemented and devices are recovered now. Services had been restored. We are monitoring the status
resolved Jul 23, 2026, 12:18 PM UTC

This incident has been resolved

Read the full incident report →

Minor July 17, 2026

269-283 City Road, 3006 Southbank

Detected by Pingoru: Jul 17, 2026, 04:27 AM UTC
Resolved: Jul 17, 2026, 08:56 AM UTC
Duration: 4h 28m

Timeline · 6 updates

investigating Jul 17, 2026, 04:27 AM UTC

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
investigating Jul 17, 2026, 04:53 AM UTC

Field Engineer is dispatched to the site for further investigating the issue.
identified Jul 17, 2026, 06:00 AM UTC

The DGTEK field engineer has arrived on site and identified that there is no power available in the Level 17 communication room, which has resulted in some services going offline. Further investigations are currently underway to determine the cause of the power outage. Additional updates will be provided as more information becomes available.
identified Jul 17, 2026, 07:12 AM UTC

The circuit breaker supplying power to the network device in the Level 17 communication room had tripped, resulting in a loss of power to the equipment. Power has since been restored; however, the network switch appears to have developed a fault following the unexpected power outage. The onsite engineer is currently preparing to replace the faulty switch to restore services as quickly as possible.
monitoring Jul 17, 2026, 08:46 AM UTC

Faulty device has been replaced and the services are back online.
resolved Jul 17, 2026, 08:56 AM UTC

This incident has been resolved

Read the full incident report →

Notice July 10, 2026

483 Swanston Street, Melbourne

Detected by Pingoru: Jul 10, 2026, 04:23 AM UTC
Resolved: Jul 10, 2026, 05:16 AM UTC
Duration: 53m

Timeline · 2 updates

investigating Jul 10, 2026, 04:23 AM UTC

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
resolved Jul 10, 2026, 05:16 AM UTC

The outage was caused by a building power issue, which resulted in the network device going offline. Power has since been restored, the device is back online, and the internet service has been fully restored. This incident has now been resolved.

Read the full incident report →

Minor July 2, 2026

10 Tennyson Street, St Kilda

Detected by Pingoru: Jul 02, 2026, 01:30 AM UTC
Resolved: Jul 02, 2026, 04:58 AM UTC
Duration: 3h 27m

Timeline · 5 updates

investigating Jul 02, 2026, 01:30 AM UTC

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
investigating Jul 02, 2026, 01:49 AM UTC

Field Engineer has been dispatched to the site for further investigation. Further updates will be provided as they become available.
investigating Jul 02, 2026, 02:28 AM UTC

The field engineer has arrived on site and is currently waiting to receive the access keys for the network equipment cabinet in order to proceed with the required work.
monitoring Jul 02, 2026, 03:08 AM UTC

Access to the equipment cabinet has been secured, and a fix has been applied to the network device. All services have now been restored and are back online.
resolved Jul 02, 2026, 04:58 AM UTC

This incident has been resolved.

Read the full incident report →

Notice June 22, 2026

668 Bourke Street , 3000 Melbourne

Detected by Pingoru: Jun 22, 2026, 03:26 AM UTC
Resolved: Jun 22, 2026, 08:45 AM UTC
Duration: 5h 18m

Timeline · 4 updates

investigating Jun 22, 2026, 03:26 AM UTC

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
investigating Jun 22, 2026, 03:56 AM UTC

Field Engineer has been dispatched to the site for further investigation. More updates will be posted as they become available.
identified Jun 22, 2026, 05:27 AM UTC

Field Engineer attended the site and identified that the network devices located at Level 1 and Level 12 failed to recover following the building power outage. The engineers are currently preparing to replace both devices to restore services as soon as possible.
resolved Jun 22, 2026, 08:45 AM UTC

Faulty devices have been replaced and the services are back online.

Read the full incident report →

Notice June 18, 2026

480 St Kilda Road, 3004, Melbourne

Detected by Pingoru: Jun 18, 2026, 11:49 PM UTC
Resolved: Jun 19, 2026, 03:06 AM UTC
Duration: 3h 17m

Timeline · 3 updates

investigating Jun 18, 2026, 11:49 PM UTC

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
investigating Jun 19, 2026, 01:52 AM UTC

Field engineer has been dispatched to the site and actively working on to resolve the issue. Further updates will be provided as they become available.
resolved Jun 19, 2026, 03:06 AM UTC

The field engineer identified that third-party contractor work had impacted a DGTek network device, causing the outage. The issue has now been rectified, and the affected device has been restored. All services are back online and operating normally

Read the full incident report →

Major May 30, 2026

1 Freshwater Place, Southbank VIC 3006

Detected by Pingoru: May 30, 2026, 11:21 AM UTC
Resolved: May 30, 2026, 02:12 PM UTC
Duration: 2h 51m

Timeline · 5 updates

investigating May 30, 2026, 11:21 AM UTC

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
investigating May 30, 2026, 12:29 PM UTC

Our engineers have been deployed and are currently on the way to the site to investigate the ongoing outage.
investigating May 30, 2026, 01:09 PM UTC

Team has arrived on site and investigating the issue now.
identified May 30, 2026, 01:29 PM UTC

The issue has been identified and a fix is being implemented.
resolved May 30, 2026, 02:12 PM UTC

A faulty UPS have caused a loss of power to network devices. Our team have replaced the faulty device, and all services have been successfully restored.

Read the full incident report →

Notice May 26, 2026

412 St Kilda Road, Melbourne, 3004, Victoria

Detected by Pingoru: May 26, 2026, 10:34 PM UTC
Resolved: May 27, 2026, 12:17 AM UTC
Duration: 1h 43m

Timeline · 4 updates

investigating May 26, 2026, 10:34 PM UTC

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
identified May 26, 2026, 11:04 PM UTC

The building management has confirmed that the outage is due to a water burst, and the power has been shut down, causing the network device to go offline
monitoring May 26, 2026, 11:37 PM UTC

The network device has recovered, and engineers are currently monitoring the results.
resolved May 27, 2026, 12:17 AM UTC

This incident has been resolved

Read the full incident report →

Notice May 25, 2026

5 Lawson Street, 4215

Detected by Pingoru: May 25, 2026, 08:38 AM UTC
Resolved: May 25, 2026, 11:32 PM UTC
Duration: 14h 54m

Timeline · 3 updates

investigating May 25, 2026, 08:38 AM UTC

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
monitoring May 25, 2026, 10:47 PM UTC

A power issue at the site caused a loss of power to network devices. Power has been restored by the building management and services are back online.
resolved May 25, 2026, 11:32 PM UTC

This incident has been resolved

Read the full incident report →

Notice May 25, 2026

30 St Andrews Place, 3002

Detected by Pingoru: May 25, 2026, 07:36 AM UTC
Resolved: May 26, 2026, 07:24 AM UTC
Duration: 23h 48m

Timeline · 5 updates

investigating May 25, 2026, 07:36 AM UTC

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
identified May 25, 2026, 08:35 AM UTC

Engineers have identified that the interruption to the service is due to the ongoing power outage at the area/street.
identified May 26, 2026, 02:25 AM UTC

Power outage has been restored. A field technician has been dispatched to the site for further investigation.
monitoring May 26, 2026, 03:04 AM UTC

All services have been recovered. Engineers are monitoring the results.
resolved May 26, 2026, 07:24 AM UTC

This incident has been resolved

Read the full incident report →

Notice May 25, 2026

505 St Kilda Road,3004

Detected by Pingoru: May 25, 2026, 07:13 AM UTC
Resolved: May 25, 2026, 10:21 PM UTC
Duration: 15h 7m

Timeline · 4 updates

investigating May 25, 2026, 07:13 AM UTC

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
identified May 25, 2026, 07:15 AM UTC

Building Manager has confirmed that the interruption to the service is due to the ongoing power outage at the area/street.
identified May 25, 2026, 11:56 AM UTC

All the devices recovered and stable for more than 1 hour. We are monitoring the status for few ours.
resolved May 25, 2026, 10:21 PM UTC

This incident has been resolved

Read the full incident report →

Notice May 25, 2026

68 La Trobe Street, 3000

Detected by Pingoru: May 25, 2026, 07:09 AM UTC
Resolved: May 26, 2026, 02:26 AM UTC
Duration: 19h 17m

Timeline · 7 updates

investigating May 25, 2026, 07:09 AM UTC

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
identified May 25, 2026, 08:35 AM UTC

Engineers have identified that the interruption to the service is due to the ongoing power outage at the area/street.
identified May 25, 2026, 11:49 AM UTC

Most of the devices recovered and stable for more than 1 hour. Only 1 device at Level 10 is still down and DGtek is working with building manager to check power status to that unit.
identified May 25, 2026, 10:23 PM UTC

Field Technician has been dispatched to the site to investigate further on the offline networking device at Level 10 of the building.
identified May 26, 2026, 12:17 AM UTC

Onsite Technician has identified that the Level 10 Network device is faulty after the power outage. Actively working on to replace the device.
monitoring May 26, 2026, 02:09 AM UTC

The faulty device has been replaced and the services are back online. Engineers are monitoring the results.
resolved May 26, 2026, 02:26 AM UTC

This incident has been resolved.

Read the full incident report →

Notice May 21, 2026

480 St Kilda Road, Melbourne 3004

Detected by Pingoru: May 21, 2026, 10:36 PM UTC
Resolved: May 22, 2026, 09:28 AM UTC
Duration: 10h 52m

Timeline · 6 updates

investigating May 21, 2026, 10:36 PM UTC

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
investigating May 21, 2026, 11:04 PM UTC

We have dispatched technicians to the site to further investigate the issue.
investigating May 22, 2026, 12:23 AM UTC

Tech team is already on site and working on recovering the services. ETR. around 30 mins.
investigating May 22, 2026, 03:01 AM UTC

The onsite technician identified that the faulty UPS caused the entire site to go offline. During the restoration process, it was further discovered that one of the networking devices was also faulty. Restoration work is still in progress. While some services have been recovered, others are still undergoing restoration. No ETA has been provided at this stage. Further updates will be shared as they become available.
identified May 22, 2026, 05:22 AM UTC

The onsite Technician is actively working to replace the faulty network device. No ETA has been provided at this stage. Further updates will be shared as they become available.
resolved May 22, 2026, 09:28 AM UTC

The faulty device has been replaced and this incident has been resolved.

Read the full incident report →

Notice May 21, 2026

5 Lawson Street, Southport 4215

Detected by Pingoru: May 21, 2026, 08:00 AM UTC
Resolved: May 21, 2026, 09:32 AM UTC
Duration: 1h 32m

Timeline · 3 updates

investigating May 21, 2026, 08:00 AM UTC

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
monitoring May 21, 2026, 08:57 AM UTC

A power issue at the building caused a loss of power to network devices. Power has been restored, and services are back online.
resolved May 21, 2026, 09:32 AM UTC

This incident has been resolved

Read the full incident report →