Pineapple Net Outage History

Pineapple Net is up right now

Pineapple Net had 64 outages in the last 2 years totaling 214h 30m of downtime — averaging 2.6 incidents per month.

There were 64 Pineapple Net outages since August 7, 2025 totaling 214h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.pineapple.net.au

Notice August 7, 2026

109 Clarendon Street, Southbank

Detected by Pingoru
Aug 07, 2026, 09:57 AM UTC
Resolved
Aug 07, 2026, 11:17 AM UTC
Duration
1h 20m
Timeline · 3 updates
  1. investigating Aug 07, 2026, 09:57 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. identified Aug 07, 2026, 10:33 AM UTC

    Building management has confirmed that the Ongoing power outage has caused the loss of power to network devices in the building.

  3. resolved Aug 07, 2026, 11:17 AM UTC

    This incident has been resolved and all services are back online.

Read the full incident report →

Notice August 5, 2026

608 St Kilda Road, 3004 Melbourne

Detected by Pingoru
Aug 05, 2026, 10:29 PM UTC
Resolved
Aug 05, 2026, 11:36 PM UTC
Duration
1h 6m
Timeline · 3 updates
  1. investigating Aug 05, 2026, 10:29 PM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. investigating Aug 05, 2026, 11:08 PM UTC

    Field Engineer has been dispatched to the site for further investigation.

  3. resolved Aug 05, 2026, 11:36 PM UTC

    The field engineer arrived on site and in meantime the network device had already recovered, with all affected services restored. Upon investigation, it was observed that the network router had undergone a power reboot. At this stage, all services are operating normally, and the outage is considered resolved.

Read the full incident report →

Notice August 5, 2026

299 Queen Street, Melbourne

Detected by Pingoru
Aug 05, 2026, 01:48 AM UTC
Resolved
Aug 05, 2026, 05:11 AM UTC
Duration
3h 22m
Timeline · 3 updates
  1. investigating Aug 05, 2026, 01:48 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. monitoring Aug 05, 2026, 02:29 AM UTC

    Electrical maintenance within the building caused a loss of power to network devices. Power has been restored, and services are back online . The NOC is monitoring Devices now

  3. resolved Aug 05, 2026, 05:11 AM UTC

    A power issue at the site caused a loss of power to network devices.Power has been restored, and services are back online . This incident has now been resolved.

Read the full incident report →

Notice July 28, 2026

2-4 Yarra Street, Geelong

Detected by Pingoru
Jul 28, 2026, 03:17 PM UTC
Resolved
Jul 28, 2026, 05:02 PM UTC
Duration
1h 45m
Timeline · 3 updates
  1. investigating Jul 28, 2026, 03:17 PM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. identified Jul 28, 2026, 03:18 PM UTC

    Ongoing Electrical maintenance within the building caused a loss of power to network devices. Additional updates will be provided as more information becomes available.

  3. resolved Jul 28, 2026, 05:02 PM UTC

    Power has been restored, and services are back online.

Read the full incident report →

Notice July 25, 2026

Network Impairment affecting Lygon Street Carlton Area

Detected by Pingoru
Jul 25, 2026, 06:16 PM UTC
Resolved
Jul 26, 2026, 07:35 PM UTC
Duration
1d 1h
Timeline · 5 updates
  1. investigating Jul 25, 2026, 06:16 PM UTC

    Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available. Sites Affected: 550 Lygon Street 570 Lygon Street 590 Lygon Street We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. investigating Jul 25, 2026, 11:50 PM UTC

    An engineer has been dispatched to investigate the bachaul link. We will provide further updates as the work progresses.

  3. investigating Jul 26, 2026, 12:34 AM UTC

    A DGTEK field engineer has been dispatched to the site to further investigate the issue. Additional updates will be provided as more information becomes available.

  4. investigating Jul 26, 2026, 01:22 AM UTC

    The root cause has been identified and faulty equipment has been replaced. The backhaul link is now stable and DGtek NOC is monitoring as services returned to operation.

  5. resolved Jul 26, 2026, 07:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 21, 2026

51 Gordon Street, 3011 Footscray

Detected by Pingoru
Jul 21, 2026, 10:24 AM UTC
Resolved
Jul 23, 2026, 12:18 PM UTC
Duration
2d 1h
Timeline · 4 updates
  1. investigating Jul 21, 2026, 10:24 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. identified Jul 21, 2026, 12:50 PM UTC

    The issue has been escalated to the upstream carrier. Initial investigations have identified that the upstream carrier's network device is offline, which has resulted in the interruption of network services.

  3. monitoring Jul 21, 2026, 11:35 PM UTC

    A fix had been implemented and devices are recovered now. Services had been restored. We are monitoring the status

  4. resolved Jul 23, 2026, 12:18 PM UTC

    This incident has been resolved

Read the full incident report →

Notice July 18, 2026

Multiple Sites

Detected by Pingoru
Jul 18, 2026, 10:52 PM UTC
Resolved
Jul 19, 2026, 02:25 AM UTC
Duration
3h 32m
Timeline · 3 updates
  1. investigating Jul 18, 2026, 10:52 PM UTC

    Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available. Sites Affected: 81 Warrigal Road, 3194 Mentone 35 Childers Street, 3194 Mentone We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. identified Jul 18, 2026, 11:16 PM UTC

    Engineers have identified that the interruption to the service is due to the ongoing power outage at the area/street.

  3. resolved Jul 19, 2026, 02:25 AM UTC

    Area power outage has been resolved and all impacted services have recovered.

Read the full incident report →

Minor July 17, 2026

269-283 City Road, 3006 Southbank

Detected by Pingoru
Jul 17, 2026, 04:27 AM UTC
Resolved
Jul 17, 2026, 08:56 AM UTC
Duration
4h 28m
Timeline · 6 updates
  1. investigating Jul 17, 2026, 04:27 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. investigating Jul 17, 2026, 04:53 AM UTC

    Field Engineer is dispatched to the site for further investigating the issue.

  3. identified Jul 17, 2026, 06:00 AM UTC

    The DGTEK field engineer has arrived on site and identified that there is no power available in the Level 17 communication room, which has resulted in some services going offline. Further investigations are currently underway to determine the cause of the power outage. Additional updates will be provided as more information becomes available.

  4. identified Jul 17, 2026, 07:12 AM UTC

    The circuit breaker supplying power to the network device in the Level 17 communication room had tripped, resulting in a loss of power to the equipment. Power has since been restored; however, the network switch appears to have developed a fault following the unexpected power outage. The onsite engineer is currently preparing to replace the faulty switch to restore services as quickly as possible.

  5. monitoring Jul 17, 2026, 08:46 AM UTC

    Faulty device has been replaced and the services are back online.

  6. resolved Jul 17, 2026, 08:56 AM UTC

    This incident has been resolved

Read the full incident report →

Notice July 10, 2026

483 Swanston Street, Melbourne

Detected by Pingoru
Jul 10, 2026, 04:23 AM UTC
Resolved
Jul 10, 2026, 05:16 AM UTC
Duration
53m
Timeline · 2 updates
  1. investigating Jul 10, 2026, 04:23 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. resolved Jul 10, 2026, 05:16 AM UTC

    The outage was caused by a building power issue, which resulted in the network device going offline. Power has since been restored, the device is back online, and the internet service has been fully restored. This incident has now been resolved.

Read the full incident report →

Minor July 2, 2026

10 Tennyson Street, St Kilda

Detected by Pingoru
Jul 02, 2026, 01:30 AM UTC
Resolved
Jul 02, 2026, 04:58 AM UTC
Duration
3h 27m
Timeline · 5 updates
  1. investigating Jul 02, 2026, 01:30 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. investigating Jul 02, 2026, 01:49 AM UTC

    Field Engineer has been dispatched to the site for further investigation. Further updates will be provided as they become available.

  3. investigating Jul 02, 2026, 02:28 AM UTC

    The field engineer has arrived on site and is currently waiting to receive the access keys for the network equipment cabinet in order to proceed with the required work.

  4. monitoring Jul 02, 2026, 03:08 AM UTC

    Access to the equipment cabinet has been secured, and a fix has been applied to the network device. All services have now been restored and are back online.

  5. resolved Jul 02, 2026, 04:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 22, 2026

668 Bourke Street , 3000 Melbourne

Detected by Pingoru
Jun 22, 2026, 03:26 AM UTC
Resolved
Jun 22, 2026, 08:45 AM UTC
Duration
5h 18m
Timeline · 4 updates
  1. investigating Jun 22, 2026, 03:26 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. investigating Jun 22, 2026, 03:56 AM UTC

    Field Engineer has been dispatched to the site for further investigation. More updates will be posted as they become available.

  3. identified Jun 22, 2026, 05:27 AM UTC

    Field Engineer attended the site and identified that the network devices located at Level 1 and Level 12 failed to recover following the building power outage. The engineers are currently preparing to replace both devices to restore services as soon as possible.

  4. resolved Jun 22, 2026, 08:45 AM UTC

    Faulty devices have been replaced and the services are back online.

Read the full incident report →

Notice June 18, 2026

480 St Kilda Road, 3004, Melbourne

Detected by Pingoru
Jun 18, 2026, 11:49 PM UTC
Resolved
Jun 19, 2026, 03:06 AM UTC
Duration
3h 17m
Timeline · 3 updates
  1. investigating Jun 18, 2026, 11:49 PM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. investigating Jun 19, 2026, 01:52 AM UTC

    Field engineer has been dispatched to the site and actively working on to resolve the issue. Further updates will be provided as they become available.

  3. resolved Jun 19, 2026, 03:06 AM UTC

    The field engineer identified that third-party contractor work had impacted a DGTek network device, causing the outage. The issue has now been rectified, and the affected device has been restored. All services are back online and operating normally

Read the full incident report →

Major May 30, 2026

1 Freshwater Place, Southbank VIC 3006

Detected by Pingoru
May 30, 2026, 11:21 AM UTC
Resolved
May 30, 2026, 02:12 PM UTC
Duration
2h 51m
Timeline · 5 updates
  1. investigating May 30, 2026, 11:21 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. investigating May 30, 2026, 12:29 PM UTC

    Our engineers have been deployed and are currently on the way to the site to investigate the ongoing outage.

  3. investigating May 30, 2026, 01:09 PM UTC

    Team has arrived on site and investigating the issue now.

  4. identified May 30, 2026, 01:29 PM UTC

    The issue has been identified and a fix is being implemented.

  5. resolved May 30, 2026, 02:12 PM UTC

    A faulty UPS have caused a loss of power to network devices. Our team have replaced the faulty device, and all services have been successfully restored.

Read the full incident report →

Notice May 26, 2026

412 St Kilda Road, Melbourne, 3004, Victoria

Detected by Pingoru
May 26, 2026, 10:34 PM UTC
Resolved
May 27, 2026, 12:17 AM UTC
Duration
1h 43m
Timeline · 4 updates
  1. investigating May 26, 2026, 10:34 PM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. identified May 26, 2026, 11:04 PM UTC

    The building management has confirmed that the outage is due to a water burst, and the power has been shut down, causing the network device to go offline

  3. monitoring May 26, 2026, 11:37 PM UTC

    The network device has recovered, and engineers are currently monitoring the results.

  4. resolved May 27, 2026, 12:17 AM UTC

    This incident has been resolved

Read the full incident report →

Notice May 25, 2026

5 Lawson Street, 4215

Detected by Pingoru
May 25, 2026, 08:38 AM UTC
Resolved
May 25, 2026, 11:32 PM UTC
Duration
14h 54m
Timeline · 3 updates
  1. investigating May 25, 2026, 08:38 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. monitoring May 25, 2026, 10:47 PM UTC

    A power issue at the site caused a loss of power to network devices. Power has been restored by the building management and services are back online.

  3. resolved May 25, 2026, 11:32 PM UTC

    This incident has been resolved

Read the full incident report →

Notice May 25, 2026

30 St Andrews Place, 3002

Detected by Pingoru
May 25, 2026, 07:36 AM UTC
Resolved
May 26, 2026, 07:24 AM UTC
Duration
23h 48m
Timeline · 5 updates
  1. investigating May 25, 2026, 07:36 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. identified May 25, 2026, 08:35 AM UTC

    Engineers have identified that the interruption to the service is due to the ongoing power outage at the area/street.

  3. identified May 26, 2026, 02:25 AM UTC

    Power outage has been restored. A field technician has been dispatched to the site for further investigation.

  4. monitoring May 26, 2026, 03:04 AM UTC

    All services have been recovered. Engineers are monitoring the results.

  5. resolved May 26, 2026, 07:24 AM UTC

    This incident has been resolved

Read the full incident report →

Notice May 25, 2026

505 St Kilda Road,3004

Detected by Pingoru
May 25, 2026, 07:13 AM UTC
Resolved
May 25, 2026, 10:21 PM UTC
Duration
15h 7m
Timeline · 4 updates
  1. investigating May 25, 2026, 07:13 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. identified May 25, 2026, 07:15 AM UTC

    Building Manager has confirmed that the interruption to the service is due to the ongoing power outage at the area/street.

  3. identified May 25, 2026, 11:56 AM UTC

    All the devices recovered and stable for more than 1 hour. We are monitoring the status for few ours.

  4. resolved May 25, 2026, 10:21 PM UTC

    This incident has been resolved

Read the full incident report →

Notice May 25, 2026

68 La Trobe Street, 3000

Detected by Pingoru
May 25, 2026, 07:09 AM UTC
Resolved
May 26, 2026, 02:26 AM UTC
Duration
19h 17m
Timeline · 7 updates
  1. investigating May 25, 2026, 07:09 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. identified May 25, 2026, 08:35 AM UTC

    Engineers have identified that the interruption to the service is due to the ongoing power outage at the area/street.

  3. identified May 25, 2026, 11:49 AM UTC

    Most of the devices recovered and stable for more than 1 hour. Only 1 device at Level 10 is still down and DGtek is working with building manager to check power status to that unit.

  4. identified May 25, 2026, 10:23 PM UTC

    Field Technician has been dispatched to the site to investigate further on the offline networking device at Level 10 of the building.

  5. identified May 26, 2026, 12:17 AM UTC

    Onsite Technician has identified that the Level 10 Network device is faulty after the power outage. Actively working on to replace the device.

  6. monitoring May 26, 2026, 02:09 AM UTC

    The faulty device has been replaced and the services are back online. Engineers are monitoring the results.

  7. resolved May 26, 2026, 02:26 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 21, 2026

480 St Kilda Road, Melbourne 3004

Detected by Pingoru
May 21, 2026, 10:36 PM UTC
Resolved
May 22, 2026, 09:28 AM UTC
Duration
10h 52m
Timeline · 6 updates
  1. investigating May 21, 2026, 10:36 PM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. investigating May 21, 2026, 11:04 PM UTC

    We have dispatched technicians to the site to further investigate the issue.

  3. investigating May 22, 2026, 12:23 AM UTC

    Tech team is already on site and working on recovering the services. ETR. around 30 mins.

  4. investigating May 22, 2026, 03:01 AM UTC

    The onsite technician identified that the faulty UPS caused the entire site to go offline. During the restoration process, it was further discovered that one of the networking devices was also faulty. Restoration work is still in progress. While some services have been recovered, others are still undergoing restoration. No ETA has been provided at this stage. Further updates will be shared as they become available.

  5. identified May 22, 2026, 05:22 AM UTC

    The onsite Technician is actively working to replace the faulty network device. No ETA has been provided at this stage. Further updates will be shared as they become available.

  6. resolved May 22, 2026, 09:28 AM UTC

    The faulty device has been replaced and this incident has been resolved.

Read the full incident report →

Notice May 21, 2026

5 Lawson Street, Southport 4215

Detected by Pingoru
May 21, 2026, 08:00 AM UTC
Resolved
May 21, 2026, 09:32 AM UTC
Duration
1h 32m
Timeline · 3 updates
  1. investigating May 21, 2026, 08:00 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. monitoring May 21, 2026, 08:57 AM UTC

    A power issue at the building caused a loss of power to network devices. Power has been restored, and services are back online.

  3. resolved May 21, 2026, 09:32 AM UTC

    This incident has been resolved

Read the full incident report →

Notice May 12, 2026

56 Scarborough Street, Southport, 4215, Queensland

Detected by Pingoru
May 12, 2026, 03:43 AM UTC
Resolved
May 12, 2026, 05:18 AM UTC
Duration
1h 34m
Timeline · 3 updates
  1. investigating May 12, 2026, 03:43 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. identified May 12, 2026, 03:45 AM UTC

    Ongoing Electrical maintenance within the building caused a loss of power to network devices. The service will be back online once the maintenance is complete.

  3. resolved May 12, 2026, 05:18 AM UTC

    The electrical maintenance at the building has been completed. The services are back online.

Read the full incident report →

Notice May 11, 2026

9 Lawson Street, Southport, 4215 Queensland

Detected by Pingoru
May 11, 2026, 11:54 PM UTC
Resolved
May 12, 2026, 02:09 AM UTC
Duration
2h 14m
Timeline · 3 updates
  1. investigating May 11, 2026, 11:54 PM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. identified May 12, 2026, 12:43 AM UTC

    Ongoing Electrical maintenance within the building caused a loss of power to network devices. The service will be back online once the maintenance is complete.

  3. resolved May 12, 2026, 02:09 AM UTC

    The electrical maintenance at the building has been completed. The services are back online.

Read the full incident report →

Notice May 11, 2026

33 Batman Street, 3003

Detected by Pingoru
May 11, 2026, 02:19 AM UTC
Resolved
May 11, 2026, 04:05 AM UTC
Duration
1h 46m
Timeline · 3 updates
  1. investigating May 11, 2026, 02:19 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. identified May 11, 2026, 02:23 AM UTC

    Ongoing Electrical maintenance within the building caused a loss of power to network devices. The service will be back online once the maintenance is completed.

  3. resolved May 11, 2026, 04:05 AM UTC

    The electrical maintenance at the building has been completed. The services are back online.

Read the full incident report →

Notice May 2, 2026

60 Albert Road, 3205

Detected by Pingoru
May 02, 2026, 12:45 AM UTC
Resolved
May 02, 2026, 07:46 AM UTC
Duration
7h 1m
Timeline · 3 updates
  1. investigating May 02, 2026, 12:45 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. monitoring May 02, 2026, 03:18 AM UTC

    Devices has been recovered and customers are back online. we are monitoring the status.

  3. resolved May 02, 2026, 07:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 13, 2026

2 Ballarat Road, Footscray

Detected by Pingoru
Apr 13, 2026, 04:37 PM UTC
Resolved
Apr 14, 2026, 12:38 AM UTC
Duration
8h
Timeline · 5 updates
  1. investigating Apr 13, 2026, 04:37 PM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. investigating Apr 13, 2026, 10:53 PM UTC

    Field Technician has been dispatched to the site for further investigation.

  3. investigating Apr 13, 2026, 11:36 PM UTC

    The field technician has arrived on-site, and further investigations are currently underway. Additional updates will be shared as they become available

  4. monitoring Apr 14, 2026, 12:01 AM UTC

    The issue was identified as being related to the fiber path of the network device, and it has now been resolved. All services are fully restored and back online

  5. resolved Apr 14, 2026, 12:38 AM UTC

    This incident has been resolved

Read the full incident report →