Pineapple Net Outage History

Pineapple Net is up right now

Pineapple Net had 56 outages in the last 2 years totaling 205h 1m of downtime — averaging 2.3 incidents per month.

There were 56 Pineapple Net outages since July 28, 2025 totaling 205h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.pineapple.net.au

Major May 30, 2026

1 Freshwater Place, Southbank VIC 3006

Detected by Pingoru
May 30, 2026, 11:21 AM UTC
Resolved
May 30, 2026, 02:12 PM UTC
Duration
2h 51m
Timeline · 5 updates
  1. investigating May 30, 2026, 11:21 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. investigating May 30, 2026, 12:29 PM UTC

    Our engineers have been deployed and are currently on the way to the site to investigate the ongoing outage.

  3. investigating May 30, 2026, 01:09 PM UTC

    Team has arrived on site and investigating the issue now.

  4. identified May 30, 2026, 01:29 PM UTC

    The issue has been identified and a fix is being implemented.

  5. resolved May 30, 2026, 02:12 PM UTC

    A faulty UPS have caused a loss of power to network devices. Our team have replaced the faulty device, and all services have been successfully restored.

Read the full incident report →

Notice May 26, 2026

412 St Kilda Road, Melbourne, 3004, Victoria

Detected by Pingoru
May 26, 2026, 10:34 PM UTC
Resolved
May 27, 2026, 12:17 AM UTC
Duration
1h 43m
Timeline · 4 updates
  1. investigating May 26, 2026, 10:34 PM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. identified May 26, 2026, 11:04 PM UTC

    The building management has confirmed that the outage is due to a water burst, and the power has been shut down, causing the network device to go offline

  3. monitoring May 26, 2026, 11:37 PM UTC

    The network device has recovered, and engineers are currently monitoring the results.

  4. resolved May 27, 2026, 12:17 AM UTC

    This incident has been resolved

Read the full incident report →

Notice May 25, 2026

5 Lawson Street, 4215

Detected by Pingoru
May 25, 2026, 08:38 AM UTC
Resolved
May 25, 2026, 11:32 PM UTC
Duration
14h 54m
Timeline · 3 updates
  1. investigating May 25, 2026, 08:38 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. monitoring May 25, 2026, 10:47 PM UTC

    A power issue at the site caused a loss of power to network devices. Power has been restored by the building management and services are back online.

  3. resolved May 25, 2026, 11:32 PM UTC

    This incident has been resolved

Read the full incident report →

Notice May 25, 2026

30 St Andrews Place, 3002

Detected by Pingoru
May 25, 2026, 07:36 AM UTC
Resolved
May 26, 2026, 07:24 AM UTC
Duration
23h 48m
Timeline · 5 updates
  1. investigating May 25, 2026, 07:36 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. identified May 25, 2026, 08:35 AM UTC

    Engineers have identified that the interruption to the service is due to the ongoing power outage at the area/street.

  3. identified May 26, 2026, 02:25 AM UTC

    Power outage has been restored. A field technician has been dispatched to the site for further investigation.

  4. monitoring May 26, 2026, 03:04 AM UTC

    All services have been recovered. Engineers are monitoring the results.

  5. resolved May 26, 2026, 07:24 AM UTC

    This incident has been resolved

Read the full incident report →

Notice May 25, 2026

505 St Kilda Road,3004

Detected by Pingoru
May 25, 2026, 07:13 AM UTC
Resolved
May 25, 2026, 10:21 PM UTC
Duration
15h 7m
Timeline · 4 updates
  1. investigating May 25, 2026, 07:13 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. identified May 25, 2026, 07:15 AM UTC

    Building Manager has confirmed that the interruption to the service is due to the ongoing power outage at the area/street.

  3. identified May 25, 2026, 11:56 AM UTC

    All the devices recovered and stable for more than 1 hour. We are monitoring the status for few ours.

  4. resolved May 25, 2026, 10:21 PM UTC

    This incident has been resolved

Read the full incident report →

Notice May 25, 2026

68 La Trobe Street, 3000

Detected by Pingoru
May 25, 2026, 07:09 AM UTC
Resolved
May 26, 2026, 02:26 AM UTC
Duration
19h 17m
Timeline · 7 updates
  1. investigating May 25, 2026, 07:09 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. identified May 25, 2026, 08:35 AM UTC

    Engineers have identified that the interruption to the service is due to the ongoing power outage at the area/street.

  3. identified May 25, 2026, 11:49 AM UTC

    Most of the devices recovered and stable for more than 1 hour. Only 1 device at Level 10 is still down and DGtek is working with building manager to check power status to that unit.

  4. identified May 25, 2026, 10:23 PM UTC

    Field Technician has been dispatched to the site to investigate further on the offline networking device at Level 10 of the building.

  5. identified May 26, 2026, 12:17 AM UTC

    Onsite Technician has identified that the Level 10 Network device is faulty after the power outage. Actively working on to replace the device.

  6. monitoring May 26, 2026, 02:09 AM UTC

    The faulty device has been replaced and the services are back online. Engineers are monitoring the results.

  7. resolved May 26, 2026, 02:26 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 21, 2026

480 St Kilda Road, Melbourne 3004

Detected by Pingoru
May 21, 2026, 10:36 PM UTC
Resolved
May 22, 2026, 09:28 AM UTC
Duration
10h 52m
Timeline · 6 updates
  1. investigating May 21, 2026, 10:36 PM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. investigating May 21, 2026, 11:04 PM UTC

    We have dispatched technicians to the site to further investigate the issue.

  3. investigating May 22, 2026, 12:23 AM UTC

    Tech team is already on site and working on recovering the services. ETR. around 30 mins.

  4. investigating May 22, 2026, 03:01 AM UTC

    The onsite technician identified that the faulty UPS caused the entire site to go offline. During the restoration process, it was further discovered that one of the networking devices was also faulty. Restoration work is still in progress. While some services have been recovered, others are still undergoing restoration. No ETA has been provided at this stage. Further updates will be shared as they become available.

  5. identified May 22, 2026, 05:22 AM UTC

    The onsite Technician is actively working to replace the faulty network device. No ETA has been provided at this stage. Further updates will be shared as they become available.

  6. resolved May 22, 2026, 09:28 AM UTC

    The faulty device has been replaced and this incident has been resolved.

Read the full incident report →

Notice May 21, 2026

5 Lawson Street, Southport 4215

Detected by Pingoru
May 21, 2026, 08:00 AM UTC
Resolved
May 21, 2026, 09:32 AM UTC
Duration
1h 32m
Timeline · 3 updates
  1. investigating May 21, 2026, 08:00 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. monitoring May 21, 2026, 08:57 AM UTC

    A power issue at the building caused a loss of power to network devices. Power has been restored, and services are back online.

  3. resolved May 21, 2026, 09:32 AM UTC

    This incident has been resolved

Read the full incident report →

Notice May 12, 2026

56 Scarborough Street, Southport, 4215, Queensland

Detected by Pingoru
May 12, 2026, 03:43 AM UTC
Resolved
May 12, 2026, 05:18 AM UTC
Duration
1h 34m
Timeline · 3 updates
  1. investigating May 12, 2026, 03:43 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. identified May 12, 2026, 03:45 AM UTC

    Ongoing Electrical maintenance within the building caused a loss of power to network devices. The service will be back online once the maintenance is complete.

  3. resolved May 12, 2026, 05:18 AM UTC

    The electrical maintenance at the building has been completed. The services are back online.

Read the full incident report →

Notice May 11, 2026

9 Lawson Street, Southport, 4215 Queensland

Detected by Pingoru
May 11, 2026, 11:54 PM UTC
Resolved
May 12, 2026, 02:09 AM UTC
Duration
2h 14m
Timeline · 3 updates
  1. investigating May 11, 2026, 11:54 PM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. identified May 12, 2026, 12:43 AM UTC

    Ongoing Electrical maintenance within the building caused a loss of power to network devices. The service will be back online once the maintenance is complete.

  3. resolved May 12, 2026, 02:09 AM UTC

    The electrical maintenance at the building has been completed. The services are back online.

Read the full incident report →

Notice May 11, 2026

33 Batman Street, 3003

Detected by Pingoru
May 11, 2026, 02:19 AM UTC
Resolved
May 11, 2026, 04:05 AM UTC
Duration
1h 46m
Timeline · 3 updates
  1. investigating May 11, 2026, 02:19 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. identified May 11, 2026, 02:23 AM UTC

    Ongoing Electrical maintenance within the building caused a loss of power to network devices. The service will be back online once the maintenance is completed.

  3. resolved May 11, 2026, 04:05 AM UTC

    The electrical maintenance at the building has been completed. The services are back online.

Read the full incident report →

Notice May 2, 2026

60 Albert Road, 3205

Detected by Pingoru
May 02, 2026, 12:45 AM UTC
Resolved
May 02, 2026, 07:46 AM UTC
Duration
7h 1m
Timeline · 3 updates
  1. investigating May 02, 2026, 12:45 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. monitoring May 02, 2026, 03:18 AM UTC

    Devices has been recovered and customers are back online. we are monitoring the status.

  3. resolved May 02, 2026, 07:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 24, 2026

Multiple Sites

Detected by Pingoru
Apr 24, 2026, 05:00 AM UTC
Resolved
Apr 24, 2026, 07:06 AM UTC
Duration
2h 5m
Timeline · 2 updates
  1. investigating Apr 24, 2026, 05:00 AM UTC

    Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available. Sites Affected: 150 Kerr Street 353 Napier Street 300 Young Street , Fitzroy We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. resolved Apr 24, 2026, 07:06 AM UTC

    A UPS fault caused devices at the site to go offline, impacting services. Our technicians have attended the site and rectified the issue. All affected services are now restored.

Read the full incident report →

Notice April 13, 2026

2 Ballarat Road, Footscray

Detected by Pingoru
Apr 13, 2026, 04:37 PM UTC
Resolved
Apr 14, 2026, 12:38 AM UTC
Duration
8h
Timeline · 5 updates
  1. investigating Apr 13, 2026, 04:37 PM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. investigating Apr 13, 2026, 10:53 PM UTC

    Field Technician has been dispatched to the site for further investigation.

  3. investigating Apr 13, 2026, 11:36 PM UTC

    The field technician has arrived on-site, and further investigations are currently underway. Additional updates will be shared as they become available

  4. monitoring Apr 14, 2026, 12:01 AM UTC

    The issue was identified as being related to the fiber path of the network device, and it has now been resolved. All services are fully restored and back online

  5. resolved Apr 14, 2026, 12:38 AM UTC

    This incident has been resolved

Read the full incident report →

Notice April 12, 2026

Lawson Street, Southport Central, 4215, QLD

Detected by Pingoru
Apr 12, 2026, 02:10 AM UTC
Resolved
Apr 13, 2026, 12:02 AM UTC
Duration
21h 51m
Timeline · 5 updates
  1. investigating Apr 10, 2026, 11:06 PM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. identified Apr 11, 2026, 01:08 AM UTC

    We have seen partial recovery of services; however, network devices at 9 Lawson Street, Southport remain offline. NOC (Network Operations Center) has established contact with the Building Manager to investigate a suspected power issue at this specific location. We are working to verify the power status and restore the remaining services as quickly as possible.

  3. identified Apr 12, 2026, 02:10 AM UTC

    Power has been restored to the distribution board at Level 8, 5 Lawson Street after it was inadvertently switched off during third-party building works earlier yesterday. While many services have automatically recovered, some switches remain offline. Due to the building being inaccessible today (Sunday) without the Building Manager present we have scheduled an on-site technician visit for tomorrow(Monday) to perform manual reboots and hardware health checks. A spare switch has been prepared for immediate replacement if any hardware failure is detected. We will provide a final update once the on-site technician confirms all services are fully restored.

  4. monitoring Apr 12, 2026, 10:57 PM UTC

    Field technician has been dispatched to the site and fixed the power issue to the main distribution switch. All services have been recovered.

  5. resolved Apr 13, 2026, 12:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 30, 2026

5 Lawson Street, Southport Central, 4215

Detected by Pingoru
Mar 30, 2026, 12:25 AM UTC
Resolved
Mar 30, 2026, 01:39 AM UTC
Duration
1h 13m
Timeline · 3 updates
  1. investigating Mar 30, 2026, 12:25 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. monitoring Mar 30, 2026, 01:05 AM UTC

    A power issue at the site caused a loss of power to network devices. Power has been restored, and services are back online. Engineers are monitoring the connections.

  3. resolved Mar 30, 2026, 01:39 AM UTC

    The Network devices are stable. This incident has been resolved.

Read the full incident report →

Notice March 25, 2026

560 Lonsdale Street, 3000

Detected by Pingoru
Mar 25, 2026, 11:27 PM UTC
Resolved
Mar 26, 2026, 12:24 AM UTC
Duration
56m
Timeline · 3 updates
  1. investigating Mar 25, 2026, 11:27 PM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. identified Mar 25, 2026, 11:38 PM UTC

    Electrical maintenance within the building caused a loss of power to network devices. Engineers are following up with Building management to get continuous updates.

  3. resolved Mar 26, 2026, 12:24 AM UTC

    Electrical maintenance within the building has been completed. The power has been restored, and services are back online

Read the full incident report →

Minor March 17, 2026

8 Franklin Street, Melbourne

Detected by Pingoru
Mar 17, 2026, 02:22 AM UTC
Resolved
Mar 17, 2026, 02:57 AM UTC
Duration
34m
Timeline · 2 updates
  1. investigating Mar 17, 2026, 02:22 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. resolved Mar 17, 2026, 02:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 10, 2026

31 Cremorne Street, Cremorne VIC 3121

Detected by Pingoru
Mar 10, 2026, 09:46 PM UTC
Resolved
Mar 11, 2026, 12:36 AM UTC
Duration
2h 49m
Timeline · 3 updates
  1. investigating Mar 10, 2026, 09:46 PM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. monitoring Mar 10, 2026, 10:31 PM UTC

    The network devices at 31-53 Cremorne Street have been successfully restored and services are currently back online. Our engineering team has identified that the disruption was caused by a power-related reboot of onsite hardware. We will continue to monitor the stability of the connection for the next hour to ensure no further issues occur. A final update will be provided once the monitoring period is complete.

  3. resolved Mar 11, 2026, 12:36 AM UTC

    The monitoring period for 31-53 Cremorne Street is now complete, and all network services have remained stable. The root cause was confirmed to be a localized power interruption affecting onsite hardware. We have verified that all services are performing as expected. This incident is now closed.

Read the full incident report →

Major February 12, 2026

7 Yarra Street, 3141

Detected by Pingoru
Feb 12, 2026, 09:39 PM UTC
Resolved
Feb 13, 2026, 04:13 AM UTC
Duration
6h 33m
Timeline · 3 updates
  1. investigating Feb 12, 2026, 09:39 PM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. identified Feb 13, 2026, 02:15 AM UTC

    The engineering team has identified that the issue originates from a power failure at Level 16 Communication Room of the building, which has caused the DGtek main distribution network device to go offline. The matter has been escalated to the Building Management team for immediate attention and resolution

  3. resolved Feb 13, 2026, 04:13 AM UTC

    The issue has been fixed by the building electrician, and all services are now back to normal operation.

Read the full incident report →

Notice February 11, 2026

800 Sydney Rd, Brunswick

Detected by Pingoru
Feb 11, 2026, 11:50 AM UTC
Resolved
Feb 11, 2026, 06:41 PM UTC
Duration
6h 51m
Timeline · 3 updates
  1. investigating Feb 11, 2026, 11:50 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. monitoring Feb 11, 2026, 02:53 PM UTC

    Services have now been restored. The outage was attributed to a third-party backhaul provider. We will monitor the link for the next few hours.

  3. resolved Feb 11, 2026, 06:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 11, 2026

Travancore 3032

Detected by Pingoru
Feb 11, 2026, 02:29 AM UTC
Resolved
Feb 11, 2026, 04:17 AM UTC
Duration
1h 48m
Timeline · 3 updates
  1. investigating Feb 11, 2026, 02:29 AM UTC

    Engineers have observed network alarms across the listed suburb which are currently causing disruption to services for some customers. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. monitoring Feb 11, 2026, 03:40 AM UTC

    An area-wide power outage resulted in a temporary loss of power to network devices. Power has now been restored, and all services are fully operational

  3. resolved Feb 11, 2026, 04:17 AM UTC

    This incident has been resolved

Read the full incident report →

Minor February 9, 2026

39 Dorcas Street, South Melbourne

Detected by Pingoru
Feb 09, 2026, 12:51 AM UTC
Resolved
Feb 09, 2026, 01:14 AM UTC
Duration
22m
Timeline · 2 updates
  1. investigating Feb 09, 2026, 12:51 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. resolved Feb 09, 2026, 01:14 AM UTC

    A power disruption to a distribution switch during installation caused a temporary service outage. The issue has been resolved, and services are now operating normally.

Read the full incident report →

Notice January 31, 2026

250 Elizabeth Street, 3000

Detected by Pingoru
Jan 31, 2026, 02:52 AM UTC
Resolved
Feb 02, 2026, 02:11 AM UTC
Duration
1d 23h
Timeline · 4 updates
  1. investigating Jan 31, 2026, 02:52 AM UTC

    Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

  2. investigating Feb 01, 2026, 07:29 AM UTC

    Field Technician will be visiting the site on Monday, 2nd February, to further investigate the issue and ensure it is addressed as quickly as possible.

  3. identified Feb 02, 2026, 12:35 AM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Feb 02, 2026, 02:11 AM UTC

    Our technician had replaced a faulty device which was causing the outage. Issue is resolved now and services should be working as usual.

Read the full incident report →

Notice January 27, 2026

Call Center Issue

Detected by Pingoru
Jan 27, 2026, 10:37 PM UTC
Resolved
Jan 28, 2026, 12:27 AM UTC
Duration
1h 50m
Timeline · 2 updates
  1. investigating Jan 27, 2026, 10:37 PM UTC

    We are currently experiencing a technical issue impacting our phone lines, and our team is unable to receive incoming calls at this time. Our vendor has been engaged and is actively working to identify the cause and restore full functionality as quickly as possible. We will provide further updates as soon as more information becomes available.

  2. resolved Jan 28, 2026, 12:27 AM UTC

    This incident has been resolved.

Read the full incident report →