Pineapple Net experienced a notice incident on July 18, 2026, lasting 3h 32m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 18, 2026, 10:52 PM UTC
Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available. Sites Affected: 81 Warrigal Road, 3194 Mentone 35 Childers Street, 3194 Mentone We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- identified Jul 18, 2026, 11:16 PM UTC
Engineers have identified that the interruption to the service is due to the ongoing power outage at the area/street.
- resolved Jul 19, 2026, 02:25 AM UTC
Area power outage has been resolved and all impacted services have recovered.