Pineapple Net experienced a notice incident on May 2, 2026, lasting 7h 1m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 02, 2026, 12:45 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- monitoring May 02, 2026, 03:18 AM UTC
Devices has been recovered and customers are back online. we are monitoring the status.
- resolved May 02, 2026, 07:46 AM UTC
This incident has been resolved.