phoenixNAP incident

Zerto Services Incident - Multiple Locations

Resolved after 17 hours 41 minutes, affecting Disaster Recovery as a Service (DRaaS) - Zerto and Disaster Recovery as a Service (DRaaS) - Zerto and 1 more, on December 31, 2024.

identified Dec 31, 2024, 03:06 AM UTC

We have engaged the vendor and have isolated the issue: https://ashdr.phoenixnap.com https://phxdr.phoenixnap.com https://nlddr.phoenixnap.com Our team is actively working with the vendor to resolve the cause and will provide updates as more information becomes available.

Started: Dec 31, 2024, 01:38 AM UTC
Resolved: Dec 31, 2024, 07:20 PM UTC
Duration: 17h 41m
Detected by Pingoru: Dec 31, 2024, 01:38 AM UTC

Affected components

Disaster Recovery as a Service (DRaaS) - ZertoDisaster Recovery as a Service (DRaaS) - ZertoDisaster Recovery as a Service (DRaaS) - Zerto

Update timeline

investigating Dec 31, 2024, 01:38 AM UTC

We are currently investigating issues with Zerto services for the following sites: https://ashdr.phoenixnap.com https://phxdr.phoenixnap.com https://nlddr.phoenixnap.com Our team is actively working to identify the cause and will provide updates as more information becomes available. While we investigate the sites may be inaccessible. Thank you for your patience.
investigating Dec 31, 2024, 02:01 AM UTC

We are continuing to investigate issues with Zerto services for the following sites: https://ashdr.phoenixnap.com https://phxdr.phoenixnap.com https://nlddr.phoenixnap.com Our team is actively working to identify the cause and will provide updates as more information becomes available. While we investigate the sites may be inaccessible. Thank you for your patience.
investigating Dec 31, 2024, 02:30 AM UTC

We have engaged the vendor and are continuing to investigate the issue with the Zerto services for: https://ashdr.phoenixnap.com https://phxdr.phoenixnap.com https://nlddr.phoenixnap.com Our team is actively working with the vendor to identify the cause and will provide updates as more information becomes available.
identified Dec 31, 2024, 03:06 AM UTC

We have engaged the vendor and have isolated the issue: https://ashdr.phoenixnap.com https://phxdr.phoenixnap.com https://nlddr.phoenixnap.com Our team is actively working with the vendor to resolve the cause and will provide updates as more information becomes available.
resolved Dec 31, 2024, 07:20 PM UTC

Zerto - This issue has been resolved and all replication sites are back online.

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