phoenixNAP incident

Degraded Performance in ASH VPDC Node

Resolved after 56 minutes, affecting Virtual Private Data Center (VPDC), on March 5, 2025.

resolved Mar 05, 2025, 07:34 PM UTC

Our engineers have resolved the issue with the ASH VPDC VMware Cloud Director. At this time, the incident is resolved and no further issues are expected. If you continue to have issues, please reach out to our Support Team at [email protected].

Started
Mar 05, 2025, 06:38 PM UTC
Resolved
Mar 05, 2025, 07:34 PM UTC
Duration
56m
Detected by Pingoru
Mar 05, 2025, 06:38 PM UTC

Affected components

Virtual Private Data Center (VPDC)

Update timeline

  1. investigating Mar 05, 2025, 06:38 PM UTC

    Location: ASH Environment: Virtual Private Data Center (VPDC) Outage Level: Degraded performance We are currently experiencing an issue with the ASH VPDC VMware Cloud Director. We are actively troubleshooting and are engaged with the vendor. Updates to follow. Client Impact - VM management through via VCD is failing. VMs are online and functioning as expected. Access to http://ashvpdc.phoenixnap.com/ may be intermittent as troubleshooting continues.

  2. resolved Mar 05, 2025, 07:34 PM UTC

    Our engineers have resolved the issue with the ASH VPDC VMware Cloud Director. At this time, the incident is resolved and no further issues are expected. If you continue to have issues, please reach out to our Support Team at [email protected].

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