phoenixNAP experienced a critical incident on June 27, 2025 affecting Colocation, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 27, 2025, 07:14 PM UTC
Our team has detected an issue with our Colocation in Phoenix. We are investigating it, and we will provide updates via email and on this page shortly. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP Support Services
- investigating Jun 27, 2025, 07:43 PM UTC
Our team has detected a network issue with our Colocation in Phoenix node. Our teams are investigating, and we will provide further updates as they are available via email and on this page. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP Support Services
- identified Jun 27, 2025, 08:07 PM UTC
Our team has detected a network issue with our Colocation in Phoenix node. The issue has been identified and our teams have implemented a remediation. We will provide further updates as they are available via email and on this page. If you continue to have issues, please reach out to our support team. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP Support Services
- monitoring Jun 27, 2025, 08:25 PM UTC
A network issue was detected with our Colocation in Phoenix node. Our teams have implemented a fix and everything appears stable. We will provide further updates as they are available via email and on this page. If you continue to have issues, please reach out to our support team. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP Support Services
- resolved Jun 27, 2025, 08:47 PM UTC
At this time the issue detected in our Colocation in Phoenix node has been resolved and we expect no further impact. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP Support Services