phoenixNAP incident

Issue detected with receiving BMC Verification Codes when trying to login to BMC account

Major Resolved View vendor source →

phoenixNAP experienced a major incident on December 31, 2024 affecting Bare Metal Cloud and Bare Metal Cloud and 1 more component, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Dec 31, 2024, 11:41 PM UTC
Resolved
Jan 01, 2025, 01:24 AM UTC
Duration
1h 43m
Detected by Pingoru
Dec 31, 2024, 11:41 PM UTC

Affected components

Bare Metal CloudBare Metal CloudBare Metal CloudBare Metal CloudBare Metal CloudBare Metal CloudBare Metal Cloud

Update timeline

  1. investigating Dec 31, 2024, 11:41 PM UTC

    Our team has detected an issue on our BMC Verification Codes not being sent out. We are investigating it and we will provide updates via email and this page shortly. If you have any questions about this incident, feel free to reach out to [email protected].

  2. investigating Jan 01, 2025, 12:31 AM UTC

    We are continuing to investigate an issue on BMC Verification Codes not being sent out. We will provide updates via email and this page shortly. If you have any questions about this incident, feel free to reach out to [email protected].

  3. investigating Jan 01, 2025, 01:01 AM UTC

    We are continuing to investigate an issue on BMC Verification Codes not being sent out. We will provide updates via email and this page shortly. If you have any questions about this incident, feel free to reach out to [email protected].

  4. resolved Jan 01, 2025, 01:24 AM UTC

    This incident has been resolved.