phoenixNAP incident
Subject: Investigating Potential Issue at PHX Datacenter
Resolved after 5 hours 17 minutes, affecting Bare Metal Cloud, on December 17, 2024.
We have resolved the issue on BMC in Phoenix that we identified earlier today. All our systems are now back up and running. Please accept our sincere apologies for any inconvenience this may have caused.
Affected components
Update timeline
- investigating Dec 17, 2024, 04:31 AM UTC
We are currently investigating a potential issue at our PHX datacenter. Our team is actively working to identify the cause and will provide updates as more information becomes available. Thank you for your patience.
- investigating Dec 17, 2024, 05:02 AM UTC
We are currently investigating a potential issue at our PHX datacenter. Our team is actively working to identify the cause and will provide updates as more information becomes available. Thank you for your patience.
- identified Dec 17, 2024, 05:31 AM UTC
We have identified issue at our PHX datacenter. Our team is actively working on fix now and will provide updates as more information becomes available. Thank you for your patience.
- identified Dec 17, 2024, 05:48 AM UTC
We have identified issue at our PHX datacenter. Our team is actively working on fix now and will provide updates as more information becomes available. Thank you for your patience.
- monitoring Dec 17, 2024, 06:10 AM UTC
We have applied fix on issue at our PHX datacenter. Our team is actively monitoring now and will provide updates as more information becomes available. Thank you for your patience.
- monitoring Dec 17, 2024, 06:27 AM UTC
We have applied fix on issue at our PHX datacenter. Our team is actively monitoring now and will provide updates as more information becomes available. Thank you for your patience.
- monitoring Dec 17, 2024, 07:31 AM UTC
We have applied fix on issue at our PHX datacenter. Our team is actively monitoring now and will provide updates as more information becomes available. Thank you for your patience.
- monitoring Dec 17, 2024, 08:39 AM UTC
We have applied fix on issue at our PHX datacenter. Our team is actively monitoring now and will provide updates as more information becomes available. Thank you for your patience.
- monitoring Dec 17, 2024, 09:36 AM UTC
We have applied fix on issue at our PHX datacenter. Our team is actively monitoring now and will provide updates as more information becomes available. Thank you for your patience.
- resolved Dec 17, 2024, 09:49 AM UTC
We have resolved the issue on BMC in Phoenix that we identified earlier today. All our systems are now back up and running. Please accept our sincere apologies for any inconvenience this may have caused.
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